Cricket Wireless

I was between jobs, so I needed a phone for a period of just a few months. Cricket sold me a standard smart phone, on a pay as you go basis, and it worked fine for the most part. Cell phone reception was spotty, no 4G LTE available here. They charged me on the first of each month for the coming month’s service. Their automated client interface on the telephone is designed so you can’t get a person on the line, but I worked that issue out. Nothing else special to report.
When I began with my new firm, they moved me onto their cell phone plan. I called Cricket Wireless’ service line, and they helped me move my telephone number to the new carrier without incident. When I finished up the conversation with their customer service rep, she assured me that the number was transferred, that my current phone would no longer have service, and that my account was terminated. I needed to take no further action to end my relationship with Cricket. Fine.
Two days later, Cricket withdrew the next month’s service fee from my account. I called to clarify, and the people in Billing stated that their policy was to provide no refunds, and that the mistake must have been on Customer Service’s part in failing to turn off the scheduled automatic withdrawal. They acted as though their Customer Service department was a different company, and just stated the policy of no refunds over and over, with no consideration for their own mistake. The supervisor to whom I was referred only restated the same policy. They refused to put me in touch with anyone in a position to make a decision. I reached a state of restrained agitation.
Needless to say, I cannot recommend strongly enough AGAINST using Cricket Wireless. My experience with them was that they didn’t care about the experience I had with their service, and that they basically stole one month’s revenues from my bank account. I will be spreading the word about their dishonest practices.