Go Riteway

Very pleased with this service. I booked a pickup for my son, flying in from Newark to O’Hare (international flight originating in Tel Aviv), today, to his Sheboygan address. The rate was totally reasonable, given the time and distance involved, professionalism. It was much less expensive than the taxi ride (he got to the airport when he flew out of O’Hare to Newark ¹²⁄₂₈. He had to pay cash up front, $ 55 more than the shuttle ride, and the taxi driver got lost enroute because she was unfamiliar with O’Hare. He almost missed his flight and he said the driver was panicking because her GPS wasn’t working… That was not good. I was confident when I booked the shuttle with Go Riteway that the driver knew where to go, how to navigate the huge airport, etc. What a difference. I would recommend Go Riteway to anybody who needs a ride. Very satisfied.

Definitely do not book your wedding events through this company. Poor customer service, no accountability for delivering poor customer service. Absolutely NO follow through. Leadership is below par and is only interested in taking your

Talked to a Kristine on the phone. She was very rude and inconsiderate. I returned her call just a couple days after she called me and she didn’t remember me. She then hung up on me after finding out I was looking for a coach bus that would drive through the night (something they don’t do). I will never use their services again.

The only reason they’re getting one star from me is prior to this, their service was fairly on time. However, we’ve been sitting here now 40 minutes past our scheduled pick up time at the airport. This only for a couple mile drive. I would take a taxi, but stupid me, thought by paying for and getting a reservation, they’d be on time! The clerk, helpful by smoking and joking on the phone while customers waited to check in, was a nice topping to the experience. Now it’s been 43 minutes… the wait continues..

Used this shuttle service from and to the airport and my downtown hotel.
Punctual and courteous drivers.
No complaints.

Had a not so good encounter with one of their counter folks at MKE this afternoon. Have not run into someone so dismissive, rude and flippant as we did today. This person definitely does not know how to talk to people. It’s not them doing me the favor, it’s me doing the favor of giving them my business. We’re going to look into Wally Park or FastPark for our next trip.

Perfectly adequate service for a ride to the airport but don’t bother for rides from the airport unless you want to pay for a private ride.

For the most part, this shuttle service — Go Riteway is very efficient & reliable, but once in a while things slip between the cracks, such as my experience on Sunday afternoon March 15, 2015.
The wait for my ride was unbearable… after flying for 13 hours to get to Milwaukee, it took me additional 2 hours to get to my hotel, making my travel time a total of 15 hours to get Watertown, WI. from Honolulu, Hi. Blah! :(
When I had landed at the General Mitchell International Airport, I walked up to the counter to let the representative know of my reservations. After the clerk acknowledged me, she told me to wait on the side until someone calls my name to jump on the van. After waiting for over an hour at the airport, my name is finally called, then it took another hour to get to my destination.
Apparently, on the afternoon of Sunday March 15^th, a whole bunch of kids came back from somewhere (spring break?), and were headed to Marquette University. And it became apparent there was not enough drivers… for the amount of people who needed a shuttle ride.
May I suggest in the near future to plan a head, so your customers do not have to wait a ridiculous amount of time!
My company paid close to $ 90 for my ride, and there was an $ 11.00 tip… totally not worth it for the service I got!

I’ve taken riteway multiple times and each time is a strange experience. One the sticks out when the driver smelled so bad that even in the back seat it almost made your eyes water. Another time the driver swerved over the center line and shoulder line the entire drive. We also needed to cancel our pickup because a winter weather advisory was set by the department of transportation. They still charged us!

Arrived 15 minutes late for Airport Shuttle service on an early Saturday morning pick-​up. I was late for breakfast meeting at airport. Lost my business!!!

I’ve used GoRiteWay every time I come to Milwaukee, but this will be my last time. I arrived with a reservation shortly before 4pm. It’s usually a 10 — 15 minute wait for a shuttle after checking in. Still waiting after an hour with about 28 other folks who also have reservations and waiting just as long. If this many people have reservations, then why are there not more vans made available?

Great, friendly customer service! Handled all the questions promptly! Was great meeting and talking to Mary. And look forward to using them again in the near future

Used Riteway for our wedding party transportation. Booking and making changes on times and other details was easy. Staff I had spoken to were helpful, friendly, and quick to respond. I did supply them with a map for added help finding directions to a park for pictures that is a little difficult to find since one phone representative suggested it. On the day of the wedding the driver just started driving from the ceremony in the wrong direction. The groom and I had to sit up front to help direct him to the location. Their pricing was much better than other places I looked into. Overall, we were happy with Riteway for our wedding transportation needs and would recommend them to others.

Great service. I utilized these guys from the airport to Downtown. Quick and inexpensive and ver safe and clean vans. Only service I will use when I come to Milwaukee from now on!!!

Got misinformation about wait time at the airport. Had to take a taxi. Tried again and still more misinformation about number of additional stops. Driver waited 10 minutes for a no show at one stop. Find another way. If Über is in Mikwaukke,
You’re in luck!

I used the shuttle to get from my friend’s house in north Milwaukee to the airport ($ 25). They will pick you up from any address in the area. The shuttle picked me up and got me to the airport at the promised times, and the driver was professional and helpful.
One minor quibble — the website doesn’t say how far in advance you need to book. I called and was told you could book up to the last minute, but at least 24 hours was preferred and that I could book online at any time. I tried booking online about 27 hours in advance, but the website wouldn’t let me and I had to call. Booking over the phone was easy but I did have to wait on hold for a while. I wish they were more clear about how far in advance you can book on the website.

Online check in was painless but my shuttle was over 50 minutes late. Then even though 2 people checked in after me, I’m the last one dropped off.
Just make sure if you use this company to take their times and add at least an hour so you don’t have to reschedule any appointments, like I had to.

I was referred to this company by the Downtown Hilton in Milwaukee. Cab fare is $ 30, but this shuttle is only $ 14. Paid online and had reservation. Arrived at customer service counter as instructed with my luggage, and I was on the shuttle within minutes. Very professional counter employee and shuttle driver. The driver also was kind of a tour guide and gave me quite a bit of information to help me with my stay. Everything was great on the way back to the airport a few days later. They picked me up at the hotel as I arranged online.

I kind of wish I could give a half star because I would probably give 3.5 stars. First, $ 45 one way (Waukesha to the airport) may seem a little expensive, but when you price parking at the airport and it comes out over $ 200, $ 45×2 doesn’t seem so bad. Second, the staff are generally very friendly. I say generally because while the lady at the desk has always been really nice to me, I have seen her get… let’s say assertive with some customers. I am torn sometimes because in some ways, her «assertiveness» can be seen as poor customer service, but with the way some of the people in the terminal treat them, I think it could be justified. So don’t make her mad… you’ve been warned.
Third, easy online booking… BUT make sure you book no less than 24-​hours in advance. I had forgotten to book, but I thought with just a couple of hours less than 24-​hours it would be ok. It wasn’t and my booking didn’t show up when I checked in. They were great though and got me on a shuttle home. Although there may have been a different problem as I have checked my bank account and was not charged that $ 45 I paid online. Fourth, they do door-​to-​door delivery. It is like having your own personal chauffeur. I have started to book earlier than I need as a couple of times now they have been about 15 – 20 minutes late picking me up for my flight. If you are a «walk on» when you arrive at the airport or even if you have booked ahead, you might be waiting for some time. So not really an ideal service if you have somewhere to be quickly… the last time I think I waited for about 35 – 40 minutes for my shuttle. All this said, until I find a cheaper and more efficient option… like making friends that want to take me to the airport and pick me up… this service works quite well.

Online reservation a snap.
Pickup from airport and friendly kiosk staff.
Easy trip from MKE at 8:30p to downtown.
Great driver.