H&R Block

I chose to file my taxes through H&R Block this year and was extremely disappointed with their professionalism and customer service. I needed a simple question answered and was directed to speak with Francis. Upon Francis greeting me on the phone, it was made very clear that I was a huge inconvenience to her. I was treated as a painful chore she had to complete. She was extremely curt throughout the entire conversation. She hung up on our conversation after letting out a rude sigh. After paying someone hundreds of dollars to complete my taxes, this was not the type of reaction or service I would expect. I will never be returning to H&R Block after this experience. I tried complaining to H&R directly, however, there is no customer service contact information to be found anywhere.