Metro Eye

Remember when you used to walk into a place of business and they smiled and talked politely with you. The woman at the receptionist desk would ask if she could take your coat… to hang it up for you. Then you would be assisted at your appointment time and things would continue in a pleasant manner until you walked out the door? Well stop by Metro Eye and get a real taste of what true customer service is all about. Each and every person displayed such care and concern from Dr. Kopscyk to Lisa the master optician who’ll take great time while using her great skills to get you in just the right pair of glasses. Thanks for a great experience ladies and have no fear… I’ll start spreading the news!

I usually buy very cheap sunglasses, because I drop them a lot or lose them. However, recently I was given a very nice pair of sunglasses as a gift. Unfortunately my habit of dropping sunglasses hasn’t changed, and I lost the screw that holds the arm in place. I decided to stop by Metro Eye one day during my lunch break to see if they could replace it for me. Not only did they replace the screw, they tightened the rest of the screws, and the did it all free of charge. Next time I need any eye related services, Metro Eye will be my destination.

I returned to Dr Jankowski after trying 2 different doctors closer to home. She is the most thorough, knowledgable and professional Doctor I have seen (and I have worn glasses for almost 30 years). The staff is friendly, the building is beautiful, and they have a great selection of glasses. They didn’t pressure me to buy my contacts or glasses from them which I appreciated. Also, this time they were able to test me for glaucoma without doing puffs of air.

Any and every interaction I have had with these folks has been 100% polite, knowledgeable and amazing.
The ladies over at Metro Eye have been nothing but patient with me as I’ve called the last three days with trying to set up an appointment and making sure that they are covered by my insurance. After a ton of confusion on my end regarding my insurance, I was able to make a same day appointment and be seen by one of their doctors.
As soon as I walk into the door, everyone is smiling and super helpful. My paperwork took about 3 minutes, if even, and within 10 minutes I was being cared for by the technician/​assistant (I don’t know what the appropriate term for this is…), Jayme.
Compared to my old optometrist back home in Chicago (a corporate chain), Metro Eye seems a lot more technologically advanced in terms of the actually eye exam/​screening process. The techniques that Jayme used were different, and in some instances, easier, for me to do. In particular, the machine that blows puffs of air into your eye (which I think checks eye pressure — maybe?) at other places is non-​existent here. They use another tool, which was a lot easier for me to deal with since I’m such a big baby and can never keep my eyes open long enough because I’m so scared of the puff of air going into my eye. EITHER WAY, I DON’T HAVE THAT PROBLEM HERE! **HOORAY!**.
When I finally got to meet Dr. Zaporski, she was super nice, professional and patient with all my questions. She did a great job at thoroughly explaining everything that she was doing, and why she was doing them. After the exam, I had more questions regarding some of the concerns she brought up before, and she gave very easy solutions/​recommendations to help me prevent those or at least limit how bad it can get in the future.
I think what I appreciated most from her is that she knew I had zero experience with a particular type of contact lens, and wanted to make sure they worked out well for me before sending me off with a year supply of them. As a result, I’ll be back next week — just to make sure they are a good fit for me. I think most places would probably not care enough to take the time and make sure that I am adjusting well to them — which speaks volumes about her as a person (you know… that she genuinely cares about the eye health of her clients/​patients and it probably makes her a superior human being to most people out there).
I think my final point of contact was Michelle (I really hope that’s her name…) who helped me find a frame of glasses and helped distract me from the fact my eyes were dilated. She was great in explaining what my insurance plan offered, and was just super knowledgeable in Metro Eye’s products and what would work best combined with my vision insurance.
The location itself is great, right smack downtown, and the office has a very modern feel to it. Very clean and well kept. You can definitely tell that the people here care about their appearance as a business, care about the customers, and care about the work they do. I will absolutely be back and highly recommend it to anyone looking for a new eye doctor!

Excellent service and selection, but the prices are so ridiculously high i can’t justify gong there.

Pleasant, courteous, and professional. I needed an eye exam and new contacts and was easily able to schedule an appointment. Months later, when I had an inflammation in my eye, they were able to squeeze me in for an emergency visit and prescribe me steroid eye drops. Dr. Zaporski and her staff are great.

The staff is very friendly here and the office itself is very modern and well kept. They have a large fun selection of frames ranging from bright colors, to the classics! The location can be a bit tough to find parking by so I rode my bike!

After scoping out a few shops to choose one with great customer service and stylish frames choices, I decided to go with Metro Eye. Their customer service far exceeded my expectations and was superior to all others. Staff was attentive, curteous, and answered all of my questions. Being a new eyeglass wearer, I was extremely careful with my choice. I wanted to have a good experience. Metro Eye is the BEST choice for your eye health needs. Thank you guys! Keep up the great work!

Update. After much thinking I need to update this to 4 stars.
Dr. Zaporski, is really kind, caring and makes me feel welcome. The assistant (I don’t know her name) is also much the same. I appreciate their level of professionalism and care.
As far as the new location — it seems a bit cold and stark. While the space is quite large, there are really what seems to be just a very few selection of frames. It just appears to me to all be quite unapproachable. This is why I continue to get my frames elsewhere where the service is warm and inviting. So for the front of house staff and location/​selection — 3 stars.
Bottom line, I just don’t feel welcomed until I’m actually in my exam.

You guys. They PLUGGED MY PARKING METER FOR ME.
Seriously… who does that? What business takes the time and their own fifty cents to make sure your meter doesn’t run out when the appointment runs long?
Metro Eye, that’s who.
My vision has been steadily worsening with age, and while it’s nothing horrible, I sure can’t see the following:
–football scores at the bottom of huge TVs at bars
–signs and lines on the highway at night (eek!)
–anything from from far away, really, including faces, so don’t be offended if I didn’t see you coming
Up until now, that is! Now I have an Rx from Metro Eye and I’m all primed to snag a set of specs that’ll clear this all right up for me.
My tech and optometrist were both extremely friendly and knowledgeable. A scary eye condition known as macular degeneration runs in my family, so we talked about that a lot; I was schooled in what it is, how it works, and how I can rock the preventative tip for years to come. So thankful for the education! I’m definitely returning to Metro Eye for their trunk show on ¹¹⁄₇ to hopefully buy a pair of specs, and will be returning about 1x/​year to make sure everything’s copacetic. Highly recommend!

I first saw Dr. Jankowski back in January. I was looking for a new eye doctor after moving to Milwaukee. My prescription hadn’t noticeably changed in years so I actually hadn’t been in for an exam in quite awhile, but I wanted to get new glasses and needed an updated prescription to do so.
And luckily for me, I did go in for a full exam. Dr. Jankowski ended up finding a nevus on my retina that I did not know I had. She asked me if anyone had ever told me about it before, and I told her I had no idea what she was even talking about! Turns out, you can get freckles on your eye in many places; mine was in the back of my eye where it could only be seen in a dilated eye exam. They are not usually harmful, but sometimes what looks like a choroidal nevus can actually be a melanoma. Which is, obviously, very scary.
I do have a family history of skin cancer and have had several moles removed, so I was pretty freaked out. I now regularly see a retinal specialist/​ocular oncologist since Dr. Jankowski’s referral. So far it looks like it’s a friendly freckle, but I can’t articulate enough how glad I am that Dr. Jankowski spotted this nevus. My doctors can’t say for sure how long it’s been there but said that since it is at the periphery of my eye, it is totally possible that my former eye doctors missed it during past exams.
Long story short, she is a very kind and compassionate doctor and, clearly, she is good at what she does. Thank you, Dr. Jankowski, both for scaring the crap out of me and for discovering this spot on my retina so I can continue to monitor it! :)

The Doctor is very sweet, the staff is great, and the office is slick and pleasant. However, similar to a previous poster, the Doctor had me try on a trial pair of contacts (ie the same brand and kind I had, just with a slightly adjusted rating). She looked at them for a couple minutes, said they fit fine, and then my bill had an extra $ 89 charge on it, that insurance does not cover for a «contact fitting.» (They say they notify you when you sign in the beginning, but this part is definitely not spelled out clearly. The eye ball picture and the extra charge are). I have been wearting contacts for years, and have had Doctors actually spend hours fitting my contacts. I have also never been charged separately for this. There are also additional exams, that are «highly recommended» that are charged separate. A total of almost $ 150 of exam related charges that are not covered, plus contacts — my bill was very high. Overall, I am not sure I would come back here, other than out of convenience.

I just wanted to share this detail of what divides a business from all others.
I had just left a walk in clinic for what I thought was pink-​eye but was told it could be potentially serious. I was told to go to the emergency room but not told what it could potentially be. However, the look in the nurse’s worried eyes said it all. The problem was that I was just about to take off for Denver and had no time to go to the emergency room. I promptly called Metro Eye and the woman on the phone calmly listened to my panicked voice, getting my symptoms, and reading them to the doc who had no problem, on a Saturday afternoon, diagnosing me with a much less serious diagnosis.
Finally remembering to breathe, I sat back on my way to the airport and thought about how thankful I was to have been literally taken care of by those two wonderful people. That, folks, is what defines a good business… the people. Those ladies didn’t forget that I am a human being who’s panicking about the chance of losing my sight rather than wondering how I was going to pay the bill for my diagnosis. Metro Eye has a customer for life. Thank you sincerely.

My experience with Metro eye has been interesting. I went here over the summer after a few co-​workers recommended I check them out. They all told me that the glasses were a little more expensive than most places, but the convenience of being close to work and home would be worth it.
I took their recommendation, and tried them out. The first doctor I saw was Dr. Zaporski. Initially the service I received was on par with what I expected (didn’t expect much other than getting a prescription and a pair of classes) but where my experience becomes interesting is when I started getting fitted for contacts. I have a unique prescription when it comes to contacts, so I knew it wouldn’t be easy. It took several visits for my prescription to be tinkered with before I eventually saw Dr. Jankowski, who fixed my prescription in one visit and recommended a different type of lens. I appreciated my visit with Dr. Jankowski. She didn’t make me feel rushed and took the time to explain why my contact prescription is a difficult to narrow down. Very personable.
I also liked how the office owned their mistake after one of my first visits. An order of trial contacts I was supposed to receive didn’t get put in and pushed back the process by about 2 weeks. After realizing this, Metro Eye ordered me an extra month of contacts to make up for the mishap.
My experience with Metro Eye took some time, but I eventually got what I needed. I definitely recommend visiting Dr. Jankowski if you’re looking for a doctor in the downtown area.

After years of going to another place that I was never really happy with for my yearly eye exams, I am pleased to have found Metro Eye.
I immediately liked the space upon walking through the front door, appreciating the blend of fresh, more modern décor within an old 3^rd Ward building. The space was inviting and slightly more hip than the blasé environments that seem to have plagued previous eye clinics that I’ve encountered over the years.
The assistant, Kathleen, saw to it that I was comfortable from the moment I checked in at the desk. Both she and Dr. Zaporski were friendly and informative. They explained everything they were about to do carefully and made sure I didn’t have any unanswered questions. I especially appreciated that they had more modern equipment than my previous eye place (no more dreaded puffs of air in my eyes!).
The follow-​up by phone to check the comfort level of my contacts was on schedule and they had all of my insurance information handy so that ordering my contacts went smoothly.
I will definitely go back for my yearly exam next year!

I was very impressed with my first visit to Metro Eye. The technician, Tracy, was very nice, attentive, and professional. Gina did a great job helping me find the right glasses and explained the billing to me. Dr. Zaporski was fantastic! She did a great job explaining the results of my exam, what contacts were best, and if LASIK was an option for me. I’m really happy to have made the appointment with Metro Eye.

The free pass for the parking lot is super convenient, so even before stepping into the building, things were off to a good start not having to deal with Third Ward parking.
When I checked in, I was told that they didn’t have a record of my appointment, which was fairly awkward. Thankfully they were able to accommodate me anyway after a short wait.
For the appointment itself, Dr. Jankowski was just fantastic. She was incredibly professional and caring. I appreciated that there were additional tests done that I had never seen before, particularly for reading distances. Since I’m a bookworm and spend almost all of the workday at a computer, these exams were particularly relevant in determining what adjustments I needed to my prescription.
Onto getting new frames… the majority of their gallery is kept in inaccessible drawers. They have some collections on display, but I was pretty much at the mercy of the optician. I wish we could have talked price upfront, since after finding the frames that I liked and realizing they were several hundred dollars out of my budget, we almost had to start over.
At the end of the day, I’m happy with my new glasses and my visit to Metro Eye, but I’m not sure if this will be my regular place. The exam was wonderful, but I had a better time picking out my previous frames at Optix on Downer.

I feel like I am getting the major run-​around at Metro Eye. The staff is pleasant and seemed to actually care. However, I have already been in twice just be told to use eye drops. I was under the impression on both occasions that my visit would also include an exam for new prescription for glasses – I’m totally out of contacts and can’t order new ones until I know the new prescription. Alas, on both visits, the doctor (last name starts with a Z) said «we will have to bring you in another time for the full exam.» Boooooo. I feel like they just want my money.

Metro Eye is great. Everyone that works there is very nice and the doctor is very thorough. My only wish is that they had a bigger selection of affordable frames.
Edit: Response to owner post: Okay, first of all my name is not Anna. Second of all this was not a comment on the quality of Metro Eye or their products. It’s very high quality and it’s why I continue to come here. I love this place. However, as most Americans, I have crappy eye insurance (although I’m lucky I have any at all) and I can’t afford both contacts and glasses, BUT I need both. I only said I wish there was a selection of cute affordable frames. I’m not the only one that feels that way and I think it’s a pretty reasonable request.

I’ve been a patient here for nearly a year. Having grown up with the same optometrist my entire glasses-​wearing life, I was concerned about shifting my loyalty to a new office in a new city. However, Metro Eye is an extremely welcoming place. The staff set me up for a new patient appointment within two weeks of my phone call, which I found impressive for an office located in such a well-​trafficked area. I’ve since been in a couple of times, and someone has remembered me during each visit.
Dr. Jankowski is fabulous. I had the option to receive or deny certain tests during the exam, and she recommended accordingly based on my needs — no pressure one way or the other. She also was very open about recommending different contact lens brands and letting me test a pair before committing. I appreciate that this office isn’t out to rack up a bill as high as it can go; they seem to truly have the patients’ best interests in mind.
Another perk to keep in mind: the staff can email you a parking pass for the lot next door before your appointment. It makes parking a breeze compared to finding a spot on your own in the busy Third Ward.
I love this office and have recommended it to friends. I plan to continue utilizing Metro Eye during my time in Milwaukee.