O’Reilly Auto Parts

I don’t like auto shops, as they usually are indifferent or straight up rude. Guys were talkitive and actually were into cars which was a nice change of pace, but they’ve given me the wrong part on two occasions now. Best course of action is to have what you need replaced in hand, and they’ll help you out, otherwise you might need to come back

Going to Walmart for new wiper blades proved fruitless Wednesday, quickly discovering that after looking up the size blades I needed, they were of course completely out of stock.
Luckily I knew O’Reilly Auto Parts was just across the street. Before the door closed
behind me not one but two salesmen asked if I needed help. Coming from Walmart, I was shocked by the instant greeting and service.
Never leaving the counter, my salesman looked up the size which I needed, discovering they carried four different brands. He explained the quality of each and pricing, then gave me his recommendation.
I was overwhelmed from the usual «on your own at Walmart,» I forgot
to ask him his name. He was terrific and even more amazing when he said, «Now let’s put them on,» asking me where I was parked. Outstanding!

Sadly this auto parts place did not have the windshield wiper blades I was looking for, but the reason they’re 4 stars is literally right from my boyfriend and I walking through the door, we were asked what we could be helped with. For being an auto parts store it was pretty clean, and definitely well organized. So, sadly they didn’t have the blades I was looking for, but the experience was decent all the same. :)

I was helped immediately as I was looking at the wiper blades. The young man who assisted me was very friendly and professional. He installed my new blades and I was on my way in 10 minutes!

Being an owner of a used 2005 Ford Focus I need parts from time to time. Headlight burnt out, fuse for charger done-​zo, wipers not so wipey…
Enter O’Reilly. Who is this O’Reilly anyway? I love the Irish.
Service has always been very helpful, and they always have what I need at a reasonable price.
Bonus — it’s only a mile away from home.
Thanks O’Reilly!

This place has quickly become my auto parts go-​to in MKE.
I don’t even live in Riverwest/​on the east side anymore, yet I continue to make the trek to O’Reilly’s on Capitol for a number of reasons. Rather than list a slew of reasons as to why this place rules, however, I’m going to tell you a little story of a cold weekend, a Mazda, and a five-​year old battery.
Yesterday:
1. wake up, make coffee, check email, think about going to the gym
2. work for awhile, keep thinking about the gym
3. decide that I should scrape the layer of ice off my car because I haven’t driven it in three days and I guess I’m going to go to the gym or whatever
4. boyfriend is super awesome, so he offers to scrape my car off for me… comes back upstairs to let me know that the car isn’t turning over and won’t start. sadface.
5. call dad, quickly confirm the battery is dead
6. boyfriend is awesome so he secures jumper cables from his best friend, who comes over after work to help. we all jump my mazda, it starts, it’s great.
7. meanwhile, i’m calling all over town asking about batteries and make/​model and if they can help me put the battery in the car.
8. super awesome guy whose name starts with an E at O’Reilly lets me know that not only do they have two options for batteries, but also that he can install it for me.
9. HE INSTALLS IT FOR FREE IN TEN DEGREE WEATHER WITH NO GLOVES (i’m helping because i’m holding my maglite but i’m not that much help, really.)
10. five-​star service, period

I was in need of replacing a light bulb on my car and they were happy to come outside and figure out what kind of bulb I needed. After their investigation they were able to figure out that the previous owner rigged in new lights. They spent roughly 30 min. on my light trying to at least get a normal working light in there. After figuring out it wasn’t possible they were happy to return the normal light we were trying to replace and helped educate me on what I need to do get it all fixed up. Everyone was super friendly and super helpful. I will definitely be back again for their advice and help!
They were educated and professional.

It was dirty, like uncomfortable dirty in here. We could find NO ONE that could assist us in finding the part we needed, not to mention no one asked.
We waited in a line that took about 15 minutes because they only had two staff members on and the line was about 10 people long.
Not pleased.