O’Reilly Motor Cars

I’m impressed. I’ve been here for an oil change before and at first I thought that they charged a lot for it, but my mind is now changed. See, I realize the only time I bring my car to a shop is when I need an oil change so handing it over to someone who is going to do a thorough look over is important. I admittedly brought it to a different shop last time and they generically suggested that I get my tires rotated and change the cabin air filter because that’s what the manufacturer says. I declined and moved on with my life. Kinda forgot to ask someone for a second opinion and was dreading getting a lecture about it when I brought it into this shop.
Turns out that nothing is wrong with how my tires are wearing and the cabin air filter doesn’t even get a mention. I was able to pick up my car without any sales pitches or lectures. Awesome.
Other items of note:
An oil change come with a exterior wash!
You can request a loaner car!
Staff is insanely friendly!
Oil change reminder is set for 5000 miles instead of 3000!
High fives all around!

Worked out in the end.

I went in for my emissions check, was pleasantly surprised to be in and out in 5 minutes with friendly service and was even more (shocked) and surprised that it was free! Fantastic service.

As the proud owner of a quirky and difficult to service ’91 Audi, I could not have been more pleased with the service I received from these guys. First off, finding a garage that will even look at my car is no small task. Secondly, they wound up being extremely patient and pleasant to deal with, despite the inevitable part mix-​ups, special orders from Germany, and custom hose rebuilds that are a routine headache with servicing a car like this.
Also, before they began, they provided an extremely professional and efficient cost estimate, and took the time to break everything down, and answer any questions I had. All-​in-​all, I ended up spending just shy of $ 1k which included three fairly significant repairs ($ 250/​$ 200/​$ 350), and a standard vehicle inspection with a full synthetic oil change ($ 100). This definitely sucked, but these prices are pretty much in line with what one would pay at any garage.
In the end, it ended up taking about two weeks to get everything patched up. I never got the sense that it was a hassle (though I’m sure it was). They showed a genuine concern to do the best job possible. Three months later and all their work has held up great. I won’t hesitate to return.

I’ve used this place for routine service for over a year now. They are extremely friendly and professional. I think it’s a little bit pricier than the standard chain oil change, but since I use synthetic and there are lots of little extras (they check everything, top off everything and even wash your car), I consider it well worth the money. Plus they offer a really nice referral incentive. I would recommend them.

I am from Chicago and my car over-​heated in Milwaukee on 06.18.13. I had no idea where to take the car and stumbled on O’Reilly and asked them in a pinch if they could help me. They had a garage full of cars, and looked unbelievably busy. They dropped everything and started right on on my car. I waited a little bit and they came into the nicest car repair shop waiting room I’ve ever had to wait in and told me I was good to go. In two hours, they diagnosed, ordered parts and fixed my overheating problem. Ir was under $ 200 total, I am thinking of coming here going forward and I live in Northern Illinois… Also, this place is filled with really ncie brand new cars, I have a 2006 Saturn. They could have laughed me off, but they didnt. Most pleasent experience Ive ever had with car repairs and this would inlcude my mechanic of over 15 years.
Thank you.

I am really surprised at the negative reviews posted here. Almost makes me wonder if we are talking about the same place.
I am a very satisfied customer who’s used O’Reilly’s numerous times, as has my son. Went there first several years ago at the recommendation of a friend who is a repeat customer herself I’ve liked the service provided, the thoroughness of their diagnoses, and the customer-​friendly attitude on display. Have not dealt with, talked to (even by phone), or noticed the «Patsy» mentioned by others, actually.
The fifth star would be given if I had prices to compare with. Car repairs in general always seem to exceed expectations with newer technology loaded cars especially. I assumed O’Reilly’s would not be cheap as it seems «special», but to me that is not as important as the results provided. First time, right fix, punctual, accurate estimates — that’s what I look for — along with honesty and trustworthiness. In my opinion I have found those attributes at O’Reilly’s and will not go elsewhere unless they disappoint in the future.

NEVER TAKE YOUR CAR HERE… well, unless You’ve tons of money to get rid of. (All People rating 4−5** fall under this category)
I recently moved here from NYC (Had a great mechanic — Astoria Auto Repair) & needed an Oil Change. I looked up (per my NYC mechanic recommendation)
and found this shop as ASA certified & their website looked nice too. They also had this $ 39.30 Get Acquainted offer in which they did a detailed inspection & an Oil+Filter change. I fell for it.
Appointment setting: The lady (I think, Pat) on phone was super nice & courteous.
The day Service:
The Garage is nice & clean. John was the one taking care of my car and they gave me a loaner to get to work. They informed me that they would share the estimates of work that might be needed post inspection.
Later in the day, I get a call from John and he tells me that I have a really nice car and it needs all the following regular maintenance Tasks:
1. Tranny Flush ($ 250.44)
2. Power Steering Flush ($ 73.92)
3. Coolant Flush ($ 121.30)
4. Brake Flush ($ 74.35)
5. Air & cabin Filter replacement ($ 149.50)
6. Left front Wheel bearing replacement ($ 294.70)
7. Front Sway Bar links are loose. need replaced. ($ 99.20)
8. Alignment check (39.95)
(for 6 & 7; they said the hear loud rumblings when they took the car on test drive over the bumps) and asked me if I never noticed that… Nooooo!!! You know why I didn’t hear anything… because this is my car which I drive everyday and I put 20k miles in the last year alone… and Nooooooooooooo!!! I’m not Deaf, Thank You!
What they did not know was that My car had a great Mechanic in NYC & that I was speaking with him & cross checking the history of maintenance done on the car at every step.. Ha Ha! — In your face O’Reilly’s.
And did anyone notice the ridiculous prices against the work!!! Everything they had in the Inspection List (of the Get Acquainted Offer), they got it down there in the estimates.
Did I tell them that my car had a Tranny flush (20k Highway miles ago) when a Tranny line had to be replaced due to a leak?
When I picked up my car, they left a Tire Pressure gauge & a small bottle of Honey in my car as «Gift». FREE!!! can you believe it… «FREEEEEE!!!». WoW. I’m flattered!!! This is just a BIG MARKETING SHOP (period)!!!
Thank You, Mr. Frank & Astoria Auto repair, NYC for telling me to get out of there as fast as possible and never look back. Frank also advised me to only get the Coolant Flush & Filter replaced. That’s all that’s really needed.
I, then, looked up Import Minded (per my coworker’s recommendation — he’s been taking his cars there for 6 years). Here are there numbers for comparison:
3. Coolant Flush ($ 69.99)
5. Air & cabin Filter replacement ($ 19.99 + $ 39.90)
+ top off all fluids for free
+10% discount on top of final bill.
GO FIGURE!
O’Reilly’s — You’re very Nice & Sweet & Polite & got your degrees from Top Schools (maybe) & you gave me «FREE» Honey … But, You’re not making your whole month’s profit on me alone! R.I.P.
Merry Christmas! Ho Ho Ho!!!

Bait and switch! I will not return.
I have had two service visits where the cost exceeded the quoted amount. Their postcard mailer stated No Surprises — on your bill All prices must be approved by you before work is done.
Seems reasonable for any garage, right?
* They claimed that they did not know what was required for parts until they torn things apart then completed the work and pass off a $ 100.00 increase.
* Quoted over the phone a Synthetic oil change for my specific vehicle for $ 55.00 then when I showed up they wanted $ 70.00

Background: I had a new part installed on my BMW at O’Reilly about a month ago. I came into the dealership knowing exactly what was wrong and what needed to be replaced. Regardless of that fact, I was immediately pushed by the female receptionist to sign off on them doing a ‘100 or so point inspection’ to precisely pinpoint the problem at a cost of around $ 100.
They said that because my vehicle was such a high performance luxury car that it could in fact be any number of different things causing the problem — and it was unlikely that my diagnosis was correct. I argued the point and after a few minutes of rangling with the woman at reception, the owner finally came over to see what was going on. I told him the situation and he said he would take a look at the computer diagostics himself. Upon doing so, he confirmed what I had said and acknowledged that any such inspection would have been frivelous (thanks — I knew that already). I had the new part installed.
Point: if you look at a sign posted in the reception-​ish area of O’Reilly, regardless of the situation, you are supposed to receive a complimentary inspection of your car upon your first visit to their shop.
So my problem is: one — I told them what was wrong and what I wanted fixed and they still tried charging me $ 100 for their pre-​inspection; and two — the pre-​inspection should have been given to me for free anyways because it was my first visit, but this was conveniently forgotten. That’s not straight shooting in my books.
Follow-​up: I now want to get new brake pads and rotors on the car before the winter season, so I am calling around to get a few estimates. I call Concurs Bmw and in 2 minutes they give me an estimate for all the parts/​labor/​etc. No hassle. I call Midas and ask for the same — within 15 mintues they call back with an estimate. No hassle. Then I call O’Reilly for the same estimate — full brake job, rotors and pads —
…and they can’t give me an estimate! I am told that I need to bring the car in for a complete inspection in order to have an estimate done! They tell me that I might not need new pads or new rotors on all the wheels… and I reply, I am not concerned with that — I want new ones all around regardless… and still they cannot provide an estimate!
So — my advice — if you are looking to get an honest deal and not have to worry if you are being jerked around — I would NOT suggest using the services of O’Reilly Motors.

I highly recommend this place if you are having car problems… they are a first class reputable business. Ask for «Patsy» and she will take excellent care of you… make sure you tell her «Patrick recommended you» LOL…(referalls get % off their service). They work on all kinds of cars as well as VIP’s such as the Bucks and Brewers players… much better service and more affordable than taking to your Dealer.