Pizza Hut

Drove by today… business is permanently closed.

I have honestly never had a worse tasting pizza from Pizza Hut. And interestingly, my receipts did not provide a code to enter for the online survey. When I tried to use the store code as the web directed, it was already used. Duh. Don’t waste your time or money!

Wow. Please do not order from here. First of all, we ordered pizza only to be called an hour later saying that they can’t deliver. 45 minutes later, we show up to pick up the order and they haven’t started it yet. The worst pizza place I’ve ever experienced.

Walk in the door employee hang up phone and says whatever… My turn before I got near the employee he snapped something didn’t understand a word he said so I said Parton me and he said in a smug tone pick up or order. I looked at him odd and he said 25 min wait before I even ordered. Boy what a way to lose customers. I walked out

Wish I could give it zero stars, over an hour late kept getting put on hold. Never got my pizza. Heard the guy on the phone swearing at employees. ROUGH.

ordered from this location with a friend once, food never came after about two hours & nobody answered when we called the first time but they did about a half hour later. said the driver just left and didnt receive it for another 45 minutes. another instance, ordered one small pizza for myself around 7pm and accidentally gave them my phone number that was no longer is service & i had no way to contact them. so i waited outside about 20 minutes before the predicted delivery time and nobody came to the house and didnt even see a car w a pizza hut topper pass. waited until about 10pm (thank god it was nice out) still nothing. never got my pizza that night!

DO NOT ORDER DELIVERY. Four times we’ve been made to wait 2+ hours for our order. Waiting right now — ordered at 5:07, it’s now 8:12. Have tried to pick up and waited in their tiny scary waiting area for over an hour with a small child almost being trampled several times. If you want Pizza Hut go to another location. I hope the corporate organization pulls their franchise rights. Absolutely unacceptable.

MADE THE MISTAKE — Said I wouldn’t order from them again, they gave me a $ 20 forgive me credit and It’s now been over 2 hours and no pizza. The witch who answered said, unsympathetically and unapologetically that it would be another 30. DISASTER.

Never have I had such bad customer service from pizza hut before. They messed up my order and didn’t even cut the bread sticks they just left it a large square of cheese bread. They were also late so I didn’t tip. I ordered a large thin crusted pizza on one side of the pizza and hand tossed on the other side. Well they didn’t do as I say and the funny thing is they’ve «never heard» of that before but yet I spoke to the manager and he said they just fired a manager for doing that? Wow what a lie! I’ve ordered from Pizza Hut many times before and they’ve done the half tossed and half the crusted before. But oh well. I know better now not to order from this location.

WORST PIZZA ORDER EXPERIENCE EVER. Ordered a pizza at 4:55 p.m. (knowing full well this place is notorious for incredibly long delivery waits), and had no delivery time estimate. I checked my email confirmation and the delivery time was estimated at 2:00 a.m. I called the store asking whether this was a joke. The assistant manager, Beth laughed and said the delivery driver would be in at 6:00 p.m. and we were probably looking at 7:00 p.m. delivery. At 7:15, I called again and she again laughed and said it would be «within the hour». 8:07 p.m., I called again indicating a three hour wait for one pizza is unacceptable. Her reply was «I understand» and hung up the phone. Never again and I am contacting corporate in regards to this.

Might be the worst Pizza Hut in Milwaukee and that’s not easy to do which speaks volumes about this location. Had a two hour wait for delivery and when the pizza got here the cheese was stuck to the top of the pizza box.

Basically, this Pizza Hut is the reason why i HATE Pizza Hut.
Messed up my order by claiming it was canceled. Said they honor the price, but then turned around and charged me extra. Then they argued with me when I pointed out the error.
If you want a shady, seedy pizza place, this is your place!

WHAT A JOKE– How the hell does it take more than 45minutes to cook and deliver for a Pizza Hut order on a Tuesday night???
Ordered a pizza online at around 6:55pm, I received an email confirmation shortly that my pizza would be delivered by 9:30pm which seemed way off so I called about 40 minutes later (around 7:40ish) and was told the pizza would arrive ‘within the hour’. So 8pm rolls around and I called again–
1) Was first told my delivery was scheduled for 9:30pm (just like the website said), I asked how it would take them 2 hours and 30 min to cook 1 pizza on a Tuesday night, I was put on hold and another woman picked up the phone and said ‘the pizza just came out of the oven’ so would be delivered in 10 minutes. — Mind you, my hotel was like 3 blocks away.
2) at 8:20 I called again and was told the driver was ABOUT to leave with my order.
When I asked her to confirm my order she put me on hold and I got cut off.
I called back 5 minutes later and she said the same thing about the driver, I immediately canceled the order!

I like pizza hut pizza but this is horrible. I have waited over an hour for food it is faster for me to drive to bluemound and 76^th and back. Unfortunately if I want delivery Pizza Hut forces me to use this one.

Ordered delivery and pizza was thirty minutes late. I called the store to verify the status and was told it was just coming out of the oven. 30 minutes late and you are just now pulling it out of the oven. Manager gave some bs story that the website can not be trusted for accurate time estimation. I could understand if the delivery was off by 10 minutes but 30? Come on… I could have placed two separate orders with their competitors and received them both before this order was delivered. Will not be ordering from this location again.

The absolute worst Pizza Hut EVER! Go elsewhere! Ordered our food for delivery, was told 75 minutes @ 7:00 PM! At nearly 10:00 PM our food finally arrived! I told them to keep it! We ate @ McDonalds! That’s ridiculous! This is not the first time this happened! I wouldn’t even give 1 star, but had to so I could worn you all to RUN!

ordered on-​line to be quicker… yeah right. quoted 1 hour and 40 mins. for delivery… and took all of that plus pizza was cold. I mean cold like sitting on the counter 2 hours. Next time I go elsewhere.

Service was the worst! We ordered online and the estimated arrival time was 1 hour and 45 minutes from placing the order. The wife and I thought that was ridiculous so we called them and they said, «It [the website] over-​estimates like that just in case. Your order should be there in an hour at the latest.» An hour and 42 minutes later, the delivery boy finally made it to our house. «Well at least it was worth the wait» is what I was thinking, but then we opened the boxes. They forgot the breadsticks! The one thing that the wife and I were really craving! So the wife called the establishment and asked for a manager to inform them of their slow and forgetful service. She was immediately put on hold. After sitting on hold for 20 minutes she got in the car and started driving there. She finally got through on the phone a block away from their establishment (30 minutes of holding). Since she was so close already, she hung up and went inside to speak in person. When confronted about their slow service (and being on hold for 30 minutes), the manager’s excuse was, «We are short handed». When confronted about missing the breadsticks, the manager’s excuse was, «We ran out». While delivering these poor excuses, she was very rude and condescending to my wife. The manager couldn’t even offer a resolution, she just said, «So, I don’t know what you want from me.» My wife suggested compensation for the meal. So they refunded the meal. Stay away from this Pizza Hut if possible! Go to the one just off of Appleton in the Falls!
*Update*
I was contacted by the franchise owner, and he was very apologetic over this whole incident. They are going to work towards correcting this situation. So I would suggest giving this location a try after some time, but at this point in time, they have some work to do.

If you’re picking up your pizza yourself make sure you do yourself a favor and check the bottom of your pizza, twice now this location has tried to give me uncooked pizza, completely raw on the bottom.
I had to wait for a second pizza to be cooked after they tried just putting my original one back into the oven, I was there for 45 minutes waiting for the second pizza to cook and they didn’t even offer to pay for my 50c sauce for my wings after all that. OH, did I forget to mention they gave me the wrong wing order as well, so I had to wait for a new batch of wings too…
They have some serious management issues going on over there, other than that… when it finally came out correct it tasted fine, just like pizza hut always tastes.