Prestige Auto Works

If I could give Prestige six stars, I would.
I’m in New York City. My daughter got into a car accident in Milwaukee. Thankfully, she was not hurt, but the car suffered serious damage. I did some online research and found Prestige. I was impressed by its website and its obvious passion for making automobiles look great. It was approved by my insurance company, and everything about its operation oozed professionalism.
I suppose that, given enough time and training, anybody can learn to fix a car. What impressed me most about Prestige was its customer service. From the first time I called, its employees treated me with concern, respect and compassion. Ultimately the insurance company declared the car a total loss, so Prestige never got to do the repair. During the whole process, however, everybody at the shop treated my daughter and me so wonderfully. They even cleaned out the car and delivered the contents to my daughter. All this great service when they weren’t even going to make any money from doing the repair.
These are wonderful people at Prestige. You won’t find this at many commercial establishments these days. Don’t hesitate to take your car there, you will be treated right.

I took my 2012 Lexus RX 350 (I was the middle car in a rear-​end collision, not my fault) to Prestige, based on the reviews I saw on Unilocal and other places. I was not disappointed. They have the customer service thing down to a «T». While I appreciate the fact that they have coffee, soda, snacks, and their fabulous cookies, I was more impressed with the way each and every member of their staff handles every client interaction. They are top notch.
The estimate was quick and accurate. They took the worry off my hands in contacting my insurance as well as the insurance for the person that hit me. Having Enterprise rental right there was amazing… and so hassle free. The squeezed my car in, even though they had a backlog into January, and when my bumper was backordered, they called multiple times with an update. They even checked to see how the electronics were set on my rear lift gate and took the vehicle to the Lexus dealer to get it reset correctly. Delivery of the vehicle back to me was a truly pleasant experience. The car was completely detailed… in pristine condition, and as the repairs were described, the pride of workmanship was evident.
I would absolutely recommend this shop for repairs, even though they are located on the north side and I live on the south side. It made the rotten experience of the collision into something very positive. Couldn’t be happier with the results.

I went into pretige very stressed out and left feeling as though everything was going to be taken care of. The staff is very skilled at customer service. They have a real knack of remaining cheerful and kind when the customer is upset. I am very impressed. I take in my car in the morning and feel very confident that i will be well taken care of. I will check back after the work is done.

After researching a number of auto shops, I took my BMW in for repair based on the ratings PAW received. The results were outstanding — they deserve all the 5 star reviews. Their customer service is second to none. They called me with status updates on my vehicle which I appreciated. Their team was always friendly, professional, and courteous. Highly recommend them.

My truck didn’t have a scratch on it until I was rear-​ended (badly). I refused to work with the shop my insurance company (State Farm) wanted me to work with and went with Prestige based on recommendations from several friends of mine. The results are fantastic, my truck is in tip-​top shape again, as if nothing happened. The service was top-​notch, Keith and his team are extremely professional and personable. Highly recommend.

I came home to find a package from PAW. I opened it and inside there were six cookies with a note saying «These are for you because your friend ate yours.»
THAT IS SO FANTASTIC! That is the amazing customer service I was talking about. These people are great, I can’t say it enough. Just take your car there. You will NOT be disappointed. I’m seriously so touched by their gesture.

This is my first Unilocal review — so that proves how impressed I was with PAW. My vehicle was parked in a garage, and some liquid dripped down the entire side windows and doors. I took my car to another shop in Milwaukee only to be told that the guy would «spend an hour trying to see if he can do anything about it, at $ 52/​hr.» He told me that he didn’t know if he could fix it, but after spending about an hour, he would call and let me know how long he thought it would take — he anticipated likely having to buff it all the way down and repaint. Oh, and possibly replace the windows.
I decided to get a second opinion at PAW (a friend of mine had done a great Unilocal review, so I figured I’d try them out). THANK GOODNESS I DID! David took a look at my vehicle and decided to try to hand buff it, right then and there. He spent about 20 minutes talking to me and working on my car. It all came off, and he didn’t charge me a penny. He wouldn’t even let me give him a tip. I can’t tell you how appreciative I am.
Aside: The lady working at the front desk was also EXTREMELY nice and personable. She even took the time to come chat while I was waiting in their clean, large waiting room.

There is a reason why EVERYONE has reviewed this with 5 stars — they are THE BEST.
My boss mentioned that he only brings his cars here to be detailed and taken care of. On an unfortunate morning, I came out to my car being side swiped outside of my house and knew that this was the place to bring it.
Giving them a call they are really kind and take their time with you on the phone before brining the car in (able to bring it in almost immediately). Once you get there, you will see all of the exotic cars that they specialize in and start drooling.
The office and waiting area is really clean and offer you a refreshment or snacks. They were able to fix the issues on my car and match the paint exactly, which they were a little hesitant to be able to 100% commit to.
They are the best shop in the area and definitely going to take my car to get detailed there since my boss’s car always looks amazing.
Highly recommend this place — great staff, AMAZING results, and the best service.

Yes. the quality of their work — is as good as it gets.
They have worked on a couple of my Lexuses and an Audi and maybe a couple of other misc cars. I forget (rightfully so!)… They always did a superb job.
Fortunately, I still own one Lexus LS 600 hl and have been careful to avoid needing Chris but another of my LS 600Hls was totaled — hey not my fault. Someone else’s insurance paid. lol. Chris Droik is their manager. He could probably have had the car restored but upon my request, he worked with the insurance company to have it whole saled — even though Prestige was going to lose that $ 30,000 repair order. I really didn’t want the car back — after that amount of repair. I don’t think anyone could get it back together, properly — maybe they can do the body work but there could be so many unforeseen complications, for a car of that complexity! Anyway. Chris helped me a LOT with that car! I would never have been able to sell it, after such an accident!
Over the past 10 years, I have needed Chris Zdroik more often that I should have, but he was always there, ready with immediate response, with one text message — yes, it doesn’t bode well for my driving skill, when I have Chris on speed dial! But in my defense, some of the accidents were not with me as the driver (they shall remain nameless of course). Typically (and currently), I have a fleet of 7 or 8 cars — including two Jaguars, 4 lexuses and two Passats at the present time, for example… and many of my friends have Lexuses. hence, the need for Chris to be on speed dial. I trust them so much that I had one of our Lexues trucked in from Chicago — even if it were going to be at my expense. rather than have it fixed through that local lexus dealer/​body shop. Prestige is the prefered body shop for Lexus, locally. Of course concourse has its own body shop for BMW and Mercedes. Fortunately, my S class never needed body work, so I never went to them! lol
Anyway, Chris’ commitment to customer service is superb. He takes care of everything and makes my life very convenient, under such understandably difficult circumstances.
The quality of their work is superb. I have sent a few friends there and they also were very impressed with his work. The only negative is — they seem to be very busy. He has always tried to accomodate me but still, they are a busy shop. but they do arrange for rental cars — which are often paid by insurance.
Since I had luxury cars in for repair, Chris always made sure that the rental agency gave me a nice loaner — like a cadillac etc.
Overall, if your insurance is paying for the repair — Go see Chris at Prestige. If you are paying for it out of your own pocket, find someone else cheap! lol.

My sentiments echo the favorable reviews already posted. My experience with P.A.W. was a five star experience. I hit a deer on Christmas Eve, was able to drive home and try to find reputable body shops. I very much respect the opinions of some of the Unilocalers who had kind words for this place, and ultimately decided to take my car here. Given their busy schedule, they weren’t able to take my car until the Jan. 20^th, which wasn’t a big deal for me since it was still drivable (though somewhat embarrassing to be seen in).
The staff made the process very easy. The extremely courteous staff took care of all the dealings with my insurance company. They also kept me informed during every step of the process. They called me to inform me that they were taking my car in, that they identified additional damage once they were able to open the hood, the various dealings with my insurance company, and when my car was ready. (Sidebar — My insurance company, Allstate, insisted upon visually inspecting all new identified damage before approving repairs. I estimate that the time involved for waiting on Allstate call-​backs, availability to inspect, and additional approvals extended the process by three days.). I probably received five calls in all, it certainly was nice to fully informed.
They have a representative from Enterprise onsite, so obtaining a rental was nice and easy. Although I didn’t need a ride to or from P.A.W., it was very nice knowing that they were willing to provide that service.
The car looked brand knew when all the work was completed. They even took care to make sure that the metallic paint feature matched the rest of my car. I was provided with touch-​up paint just in case it was needed. They detailed the car, and even got rid of those pesky salt stains on the rugs. I would most definitely recommend this establishment to everyone, and I would certainly do repeat business. Though I hope it is not necessary.

A company really needs to go «above and beyond» to get 5 stars. Here are the facts as to why I’m adding to their 5-​star rating.
My son was rear-​ended. I had two repair-​facility choices that would work for me. I read good reviews about PAW so they received my business.
Any good repair shop can fix a car but here is where PAW excelled, in my opinion.
1. They scheduled my repairs right away.
2. A manager spent time with me thoroughly looking over my vehicle and explaining in MY LANGUAGE exactly what needs to be done to bring the car back to factory specifications again.
3. They called me to let me know when my vehicle will be worked on.
4. They called again to let me know how the repairs were going.
5. They called again to inform me that they were actually ahead of schedule.
6. They called again to let me know that my vehicle was repaired and will be painted.
7. They called again to inform me that my car had come out of painting and will be ready shortly.
8. Another call to let me know my car was ready to be picked up at my convenience.
That’s 6 phonecalls to keep me in the loop.
My car was nicely detailed when I picked it up (which I almost expected, given the cost of repairs)
I am pleasantly surprised that customer service such as this still exists. I’m glad to have had such an experience that allows me to add to their already stellar 5-​star ratings on Unilocal

Wow — not even as a customer they get a great review. I was a somewhat unwilling passenger to a friend getting some work done on his Lincoln. We got there, drove in and right away someone helped, got the details, marked the car with scratches/​etc. and then off to get a rental (onsite!.) They have Enterprise there. Wonderful woman. She got a car, not the one my friend would like (being a car person.) So it was the last and we took it. It was kinda dirty and needed a wash. She said, not here, but on Brown Deer you can get it washed.
Off to the wash we went. We got there at 6:02pm. Shop closed, no wash. So, why not dinner close. She called him, met him there, washed the car and asked if he wanted the other one she was driving. So, a bit a paperwork and now that one had to be washed.
Long story, but great sevice on the Lincoln, great rental car. They got a double winner it appears. I will take a few of mine there now too…

If you are looking for a place to take your vehicle and be treated with the utmost respect and honesty, look no further than Prestige. I was referred to Chris at Prestige by my dealer, and from the second I walked in the door, everyone there approached my situation with a sense of urgency and professionalism that is rarely seen in this type of industry. I told Chris that I would be posting a review on Unilocal for him, just to show my thanks!
I will be referring everyone I know to Prestige.

I don’t have a single complaint about Prestige Auto Works. Not one.
So, some asshat backed into my car in my parking structure and of course drove off… leaving $ 2000 worth of damages. (That individual better PRAY I never find them) PAW is the preferred body shop for both my dealership and my insurance — combined with all the great reviews, it was a no-​brainer to use them.
The process was painless — they handled all the paperwork, a car rental and completely detailed my car inside and out. Communication is top notch too — they were consistent with updates and the car was ready exactly as promised.
What really sets them apart from the rest is their outstanding staff — they knew me by name after one visit. Their front desk person is as nice as can be and efficient too. Pick up literally took 2 minutes.
Let’s face it — having your car get slammed sucks. Prestige makes it bearable by having a clean, welcoming facility with great service. Oh — they also give you a cookie when you leave!

Last month, while stopped at a stop light, I, my wife and our little silver Kia Soul were involved in a co-​inky-​dink. A big black Jeep, driven by a nice fellow (who happened to be turned around checking his dog) hit the back of our poor little Soul.
The damage didn’t appear to be too bad, so a few weeks later we finally got around to getting it fixed. I knew that Unilocal!would be the place to go to for the best — and it did NOT fail! Not only did I immediately find out which body shops to go to (most of which happened to be the closest-​grr) It also showed which one we would ultimately choose.
Prestige Auto Works — 6 reviews, 5 stars — Winnah!
The place is top notch. Our advisor, David, was very helpful. He gave us consistent updates, and provided the repairs on schedule. The car was returned in beautiful shape. Completely shopped out, detailed, polished. Perfect —
There’s a supply of candy bars, free for the picking and bottled water. As a bonus, it’s right across the street from «Imperial Beverages Distributing» where you can stop and buy a case of Butterscotch Root Beer.
As we left, I mentioned to David that the reason we chose PAW was because of the Unilocal!reviews. He laughed and said that was one of the main reasons he chose to work there, because of the great reputation PAW has on Unilocal

I would highly recommend Prestige. Great customer service. We worked with Guy, and he was wonderful to deal with. He kept us up to date with the progress of the repair. Their work is impeccable. Our car was done exactly as promised. It was washed, vacuumed and detailed when we picked it up. Very, very pleased with Prestige.

While on a road trip, our car got hit and incurred damages on every possible panel on the right side. Alicia M. had such a great experience here that I knew this was where I wanted to take my car for repairs. I took my car in for an estimate and the whole thing took about 45 minutes. They have snacks, drinks, and free internet while you wait.
Every staff member here is incredibly friendly and helpful. Prestige also does a lot of the calls and insurance work for you. They sent in my estimate directly to the other guy’s insurance and I expected I’d have to do it myself. When I got the go-​ahead from insurance, I scheduled a time to bring in my car, and Prestige arranged a rental car rep to be there for me. The whole process was super smooth and easy, thanks to all of the staff and Guy, who did the estimate and was my contact for all of the work.
The body work was exceptional and they cleaned the car inside and out. It looked brand new (and it’s 8 years old!)! They even gave me a little bottle of paint so I can do touch ups if I need to. I got a courtesy call from Guy a week later to make sure everything was fine.
Every step of the way, Prestige actively goes above and beyond. This is how it’s done, people!

This is the only place to take your car in for body repair. I choose Prestige from a friend’s recommendation. They have performed work for us a few times and have done SUPERIOR work! Had them put on a new tailgate door & paint it, buff & repaint front bumper, and remove dents and scratches around my truck bringing it back to perfect condition. The workers that performed the bodywork are extremely skilled at what they do, and it showed by the high quality of work they did. The employees offered very good customer service, were very friendly and helpful, and kept me informed of the progress. I worked with Jeff and he explained everything to me, was always honest and truthful, and answered all the questions I had. Loved the extra bonus I got each time when they cleaned the inside and outside of my truck! Prestige offers superior work and service, the ONLY place to take your automobile in for body repair.

There are not enough words to express how amazing my experience was at this place. I didn’t know it was possible to have such a positive auto repair process.
I was in an accident (that was not my fault) and had pretty substantial damage to my car (insurance deemed it non-​driveable, even though it would technically still drive, because the structural damage was so bad). I heard about this place from my mother-​in-​law and I am SO glad I took her advice and decided to take my car here.
Once I contacted Prestige about the work I needed done everything with getting my car repaired went super smoothly. They dealt with the insurance company (of the other driver) for me. They called and scheduled a rental for me. They had a shuttle come and pick me up from my house (A nice big mini-​van with a very friendly driver who was very helpful with getting my little one’s car seat in the car-​and it didn’t smell like smoke). They had a great waiting area for my kid to play while I signed all the paperwork. All the staff was really friendly and very sweet to my little boy. The guy who worked on my car took me out to the car to talk through the repairs before he did any work. Whenever anything changed he called just to give me a heads up and let me know (they found further damage once they got inside that had not been assessed by the insurance company and they called to have them come back out to approve the extra cost all without me having to do a thing).
The BEST part about the WHOLE thing though was this:
1. THEY COMPLETELY DETAILED MY CAR!!! IT LOOKED AS GOOD AS THE DAY I DROVE IT OFF THE LOT! I seriously could not BELIEVE how clean they got it. I have a dog who rides in the trunk/​hatch back of my car and he sheds. a lot. like I’m talking a ton. I had resigned myself to the fact that the back seat would forever be full of dog hair and they got it ALL out!!! I didn’t even think it was possible. I have taken my car to really nice places to get cleaned and I even paid for a detail once and they out right told me to not to expect much with the dog hair in the back. You wouldn’t even know a dog had ever ridden in our car when I picked it up (let alone a messy toddler). I felt like I was driving a brand new car.
2. They did body repairs that were not related to the accident free of charge!!! I told they guy flat out that we couldn’t afford it but when I picked up my car they had definitely spent extra time fixing minor body dents that were not related to the accident.
This place was seriously amazing. HIGHLY recommended-​in fact, you would be crazy to take your car anywhere else-​especially if they other person’s insurance is paying!

SPEECHLESS… in a good way!!!
Anyone who is looking for a quality repair shop, hands down this is it in the greater Milwaukee area!
I live in Shorewood, am VERY particular about my cars and typically take all vehicles to a guy I know in Madison. Recently, it has become a hassle, so I thought I would give Prestige AutoworksPAW a try. I had concrete splatter on my 2004 Honda Pilot that needed fixing. Mike Schwister at PAW helped me out with the work. Very friendly, the estimate center is spotless with complimentary food and drink, bathrooms are spotless. All of the employees are extremely friendly and customer service oriented… it is truly unbelievable since I am not usually the friendliest looking guy, but they all asked me if I needed anything or if they could help me in any way.
I ended up having the entire driver’s side of the car repainted since the damage was so extensive. I was happy to have that work done alone, but they took the initiative to replace wheel well rubber stripping that needed it, as well took out 2 dents/​dings from that side of the vehicle at no charge… amazing! In addition to the outstanding exterior work they also handwashed the Honda, dry cleaned the carpets, conditioned the leather, cleaned windows, used 2 floor protectors (instead of 1 like most places) and took time to find a small cardboard box to organize all the junk I had forgotten to take out before dropping the vehicle off… I mean who does that??? WOW, I love it… oh yeah and a packet was left on the passenger seat with a cookie, Halloween treat and tips for protecting my new paint.
*It’s the little things that make all the difference*
I will for sure be bringing ALL of my cars here in the future… I am so happy to find a quality repair shop in Milwaukee… so refreshing!!!
Thanks, PAW