Security-Plus Locksmith Service

I used this service before and their service/​workmanship was great. This was about 2 years ago. The same lock broke again (it’s an old home/​lock, not their fault that it broke). I called them for an appt. The first time I called, the guy said he would call me back. Never called back. Second time I called on another day, made an appt. They never showed up for an appt. I called back a 3^rd time (another day) and asked about them not showing up. He stated that they must have been out at a job that ran late. He never bothered to explain why they didn’t bother calling me to cancel or say they were running late. The mentality was if they are late, too bad for the customer. No need to notify the customer. I asked to schedule another appt., but they were booked up for some time. Since I was in my car, I told them I would call back.
I was about to give a poor Unilocal review today and I decided to give them one last chance. I called today. Spoke to the guy and he told me he would have to call me back within an hour to make an appt. with me. I don’t know why he needed another hour to schedule, but fine. I hung up, waited a little over the hour and never heard back from him. I called him back to schedule. He told me he could come out today, but my day was too busy. I asked for tomorrow help instead. He said he can’t book tomorrow because he doesn’t know what emergency will happen or come up. He told me to call back tomorrow to schedule for tomorrow. I’m done. Not using them anymore. It’s too much work to get an appt. on the calendar.
This may be a good place if someone wants service that day and they can get it scheduled in one phone call. Don’t wait for a phone call back b/​c they don’t call back. Also, don’t wait for them to come to the home b/​c they may get backed up and not bother to call you to notify you they are late or to cancel on you. It’s very iffy re: if they will service and if they can follow through. When I used them 2 years ago, it was a lot smoother to work with them. They are taken out of my contact book and I have new company coming tomorrow.

The service was great from start to finish. The pricing is reasonable. I received same day service even though it wasn’t an emergency. Todd came out and was able to fix the old lock saving me the cost of a new one. I will definitely use them again if I’m in need.

Todd hooked me up! I went to menards to get some keys made and of course they didn’t work… so I looked locksmith up on Unilocal and he was the first one to come up. Very friendly, courteous, and excellent prices! The place is almost hard to find, it’s a small White House with a tiny driveway.

One day on a jobsite I somehow managed to lock my keys into one of my trucks toolboxes. (d’oh!) all I had was one spare truck key to get home, I could not find the spare for the boxes and the company I bought them from was out-​of business.
I was afraid I would have to drill the lock out, BIG PITA because they are built to resist this. On a whim I called the nearest Locksmith and asked if they were able to get into a Stratec lock. «no problem, come on by»
While he was trying to pick them we decided to dissemble one of the locks form the open boxes… there may be a code on one of the lock assemblies. Sure enough, there was a number, he runs inside and cuts a key for.
Up to this point I was only hoping that the keys (house, trailers, parent’s house… ect…) were in the box. Praise God the keys were in there, so I ask for three more keys.
That’ll be 11.78 after tax!
All that time and they only charge for cutting 4 keys! they deffinatly have repeat business from me.