Sundberg

I’d probably go here again if I needed to, as they did get the part I needed the next day. However, the customer service was lacking. We walked in and one guy was sitting at the computer looking intently at it. Yes, it was work related (I could see the screen), but we waited a few minutes before he even acknowledged us. When he did, we didn’t even get a hello or how can I help you, just «What do you need?». He never once smiled and I don’t think he even thanked us for coming in.
The next day, he was a little friendlier, but first impressions are everything!
26÷2014÷30

Last night I noticed that our refrigerator wasn’t cooling well which is to say it was at 55 degrees and rising. After a moment of panic and transferring all items outside (thank goodness for winter) I began to troubleshoot the issue. The problem was that the defroster wasn’t cycling and caused the fins that cool everything to become iced up thus preventing cool air from reaching the refrigerator. It was an obscure defroster controller part that was faulty. I went to the Sears repair center since this is a Kenmore fridge. They didn’t have the part and it would be 7 – 10 days till it came in. Unacceptable! They referred me to Sundberg «Because they have everything.» After a short drive, I presented the part number for the controller and much to my surprise, they had it in stock. Two hours later I’ve installed the part, put everything back together, and everything is working as it should be. Thanks Sundberg!