Supplementwarehouse.Com

Their service has degraded a lot since I first began ordering from them several years ago. I don’t know if it’s changed hands/​ownership/​mgmt, but I won’t be using them again. Order placed 1/​12, no response, no update as of today. Called Customer Service line, sat on hold for 25min while the robot updated me «you are number 2 in line, estimated wait time is (started at 1 min, gradually increased to 10 min)», then «your call is next in line» while I waited another 5 min for someone to pick up. I cancelled my order; I can get the exact same items & sizes from AMAZON for only $ 2 more, total (for products), plus free 2-​day guaranteed Prime shipping to my door. I will never order from this site again. Good luck if you do.

Ordered on 01/​06/​2016 and just received email notice today 01/​26/​2016 that my order has been shipped… even though I sent 3 emails inquiring about why it had not been shipped yet and after 12 days requested that the shipment be canceled. I never received any response from them except for automated emails just saying they’d received my email. Terrible customer service and I won’t be ordering from them again. I hate to think what will happen if something is wrong with my order. I HIGHLY recommend taking your business elsewhere! ESPECIALLY IF YOU WANT YOUR ORDER THIS MONTH SOMETIME!!!

If I could give zero stars I would! This is the worst online website I have dealt with. I see the most recent responses and I have had the exact same issue. Order placed on 1/​7/​/​2016. NO update in the system as to where my order is. Contacted the customer service number and when prompted does not take you anywhere. Eventually the line disconnects. Contacted the Helpless Desk via email 3 times before a response was received a week later in response to my first ticket. What happened to the 24 hour response? Received the auto computer generated response. Did not get a regular response until 1÷20÷2016 to tell me that they are checking on my order. Then when I got another response on 1÷21÷2016 they tell me that one of the items I ordered is on back order and will not be available for another week and to call the customer service number which no one will answer. I emailed the Helpless Desk again to cancel the order and refund my money twice. Still waiting for a response to this email which I’m sure I won’t get. Calling my bank to cancel the payment. Save yourself the hassle. DO NOT ORDER form this site. You will probably never receive your order…

Do not buy from these POS… They do not respond to email and I have a order that still has not been processed coming up on a month. Fuck them. When they say they ship within 24 – 48 hours BULL SHIT more like 24 – 48 days. This place needs to go out of business. It is sad when you have 3 local LARGE gyms like 24 hour fitness, LA Fitness and Anytime Fitness posting stuff on their bulletin boards for their members to NOT but from supplement warehouse. Only a matter of time for these guy to go out of business. I mean they wont even refund my product. I even called the local stores and was told to basically piss off.

This place is either out of business, or incredibly slow at packing and shipping orders. I placed my order over two weeks ago, and all my account says is that it is IN PROCESS. I have emailed the company to receive a generic email, and called the telephone number. As another reviewer stated, the touch tone service option does not work, and the main menu keeps repeating. I have run out of my supplements, and placed an order on a trusted website. I’m NEVER, EVER, PLACING AN ORDER WITH THIS COMPANY AGAIN!

25 days till delivery!!! Are you kidding me?! The phone # is apparently just a front because you can’t actually press and extension or leave a message. When I emailed to find my order, the auto response said I would be receiving a «more personalized response» after they read my question. The personalized response was — «your order has shipped»… no sorry for the delay, nothing! Prices were good and knowing about the ridiculous shipping I could order well in advance of needing something, but the lack of customer service gives me pause and don’t think I’d use them again.

In the past I have uses Supplement Warehouse and loved it. I was shocked to see the current reviews and I went ahead and placed an order.
2 weeks later I have not heard anything and my items have not shipped. The telephones do not seem to connect to anyone at all no matter what prompt you select and like everyone else I got a stock email message when I attempted to reach out.
Sorry to see that there has been a decline in business because my order was not special in any way.

Oooooh man. Where to begin with this place. I ordered some stuff on December 30, They say on their website that they ship within 24 – 48 hours. By the January 7 my stuff had not shipped so I reached out via the «help desk» feature on their website. They say they respond to most issues within 24 hours. Two days latter they got back to me. Notice a theme? They said that one of my products was back ordered and they would ship everything when the back ordered product arrived.
I emailed them back and told them to ship me the product that was available and to give me a refund for the back ordered product. I didn’t hear back from them for two days. In that time span I tried reaching out to the company via phone and twitter with no success. Once I did hear back it was either an generic «boiler plate» email or computer generated one. It said that it was possible that my order shipped and they didn’t know (how is that possible?!) and that they would have more info on my order soon.
Frustrated with lack of progress, I reached out to my bank to dispute the charge. Thankfully, my bank assured me that unless they had proof a package being delivered that I would get my money back.
This morning I checked my order on their website. It was labeled «Flagged» as in they were working on my refund. Around 5 pm when I checked my order again the flag was removed.
Whatever gimmick or freebie these people are offering, don’t waste your time. Go somewhere else, even if its a few bucks more.

Let me just start with… Run away as fast as you can!!! The website reels you in with freebies and cheaper prices, but when it comes to ordering and trying to reach a customer service rep, you have a better chance at winning the lottery!
I have tried calling CS now for 4 straight days! Hours if the day! All I get is «due to high call volume, we are unable to take your call».
I called the store, which is right next to CS, a girl told me they can’t take note than 6 calls, otherwise the automated service will kick you out.
6 calls at a time! Really? Get some more CSR’s!!!
I will not order from this company for sure now after reading the other reviews.
Save the headache and order from a Reputable company that can handle more than 6 calls at a time.

Finally got my order 16 days later. Said it’d ship in 2 days took almost 2 weeks. Said it’d arrive in 8 days took litterally twice as long. I’m sick of this shit especially when u pay 33 dollars in shipping fees.

I had already placed my online order before seeing several less than glowing reviews about
–and feared for the worse.
Although shipping was slower than what I am used to from Lucky Vitamin and others, it was within the time frame they specify on their website (3 to 10 days).
The complete order (14 bottles) arrived without any backorders, and all the expiration dates suggested each item was from a recent production run.
Their communication could have been better during the wait time, but the transaction as a whole was excellent.
Their website could use some work, but if you know what you want and have the product SKU number (s), the ordering process is made easy.
I look forward to doing business with them again.

Well… looks like things may have changed since 13′. I placed an order with them this past month and they delivered two items which required a price match, plus 5% discount. Everything checked out. They do have an inventory problem which causes a lot of cancelled orders but I’m a fan as long as they stay true to their business promises.

Bought some protein from here once and they gave me a free protein RTD. Drank it, then my stomach started to hurt. Looked at the bottle and the RTD expired back in 2013.
Would return again. I just don’t recommend drinking a protein shake that expired over two years ago. It might hurt your stomach.

This place is a joke. It’s been over a week and my items still haven’t been shipped! The website clearly states that it would be shipped in 24 – 48 hours. I bought 2 items, both very common & definitely in stock. These should have easily been shipped within the given timeframe.
I email them asking for an update & I always get back a generic response saying that items are shipped in 24 – 48 hours, although there may be a delay because blah blah blah. excuse excuse excuse.
I wish I’d have seen other peoples comments regarding their horrible shipping & customer service before ordering. Now because my items are taking so long I need to go to a local GNC (urgh!) to tide me over until these items arrive. This completely negates the savings on their cheaper prices.
From now on I’m going to follow these other comments and pay slightly more on another website like
so I can at least get my order in a timely manner.
I word of advice to the company — set proper expectations for your customers! If your website was up front regarding the slow shipping I would have been happy to order ahead of time, knowing that I need to plan ahead & have enough on me to wait the weeks for the order to arrive. Don’t over promise & under deliver!
I will never use this place again because of the crappy shipping, terrible customer service & poorly set expectations.
UPDATE: over a week after I ordered I get an email saying that one of my two items is on back order and the other one will be shipped separately.
1. Why didn’t you tell me this earlier so that I could have shopped else where?!
2. Why have you still not shipped the item that you do have in stock?!
This place is ridiculous and I WILL NEVER SHOP HERE AGAIN!
You have been warned! Please learn from my mistake and purchase your supplements elsewhere. As much as I hate GNC, I would shop there over Supplement Warehouse any day of the week after this experience!

I have ordered a handful of times and never noticed how slow shipping was because I ordered well before I wanted to use, but jesus I should have learned my lesson from last time when it took 2 weeks… I am lazy and didn’t want to look for another site and just made a simple order that have made a couple times with this sit and a week goes by and I never get my shipping confirmation, so I put in an inquiry online and I got some bullshit sugar coating. 7 days and you still did not ship it out??? Finally the next day I get that and for 2 days the tracking number they give me ain’t tracking shit (meaning still prob not sent out) finally it does and by that time we’re on day 10(which I was hoping would be the latest I got it (remembering from last time) and lets just say we’re on day 16 and my tracking number does not show anything after lat note (4 days ago) lol this is insane… by the time I get this I would have wanted to be at the stage where I was almost was done using it… Never again, all I can say is they better shape up or they will be losing customers like crazy.

I would like to start off by stating I am not the type of person that over reacts about things and I have plenty of patients.
I have had several issues with this company and it was usually focused on the shipping portion. I’ve noticed that they are very incosistant with the shipping. I have received most packages at the two week marker, but the last two times I’ve ordered it took 24 days for one and 29 days for the second. This is very unacceptable in my opinion. I’d rather pay extra for my prodeucts and get them right then and there.
The current issue I has was in regards to the billing portion. I ordered my products about two weeks ago and just yesterday I received an email stating «Please contact us so that we can confirm your billing informatio to protect against fraud». I call the number provided, speak to the rep, and confirm my card and address information. The rep states «that should do it and you should see your package by the middle of next week». Mind you, two weeks had already passed so this woudl have again placed the time frame again into three weeks… I assumed the issue was over and went about my day. This morning I receive another email that states «Your order has been canceled because we were unable to varify your information». I called the number provided in the email again and the rep advised me that they were unable to varify my information with my bank. I advised the rep that I can send her a screen shot of my back account where it shows that Supplementwarehouse has deducted the amount for the products already. I advised the rep that if their company were unable to varify my information, then they would have never been able to remove the money from my account. The rep I spoke with stated this loveliness… «Oh well sir, I apologize, but the order is canceled and I dont know what to tell you about the money that was removed from your account». I explained to the rep that I will need to have a call form the manager or someone in charge who will assist me in the matter. The rep advised that «she will she what she can do»…
At this time I am waiting to hear from someone at the company to assiat me, but If I hear nothing by the end of day tomorrow I will be filing a BBB complaint and as well, placing a formal complaint with the consumer affairs office through that state legislation.
Good luck Supplement Warehouse… I am not one to be jerked around like this and I will continue to be a thorn in your side until the situation is rectified.

Had a good experience on my first order, however as other reviews have noted the second order is a completely different story. 3 days since ordering and it has still not shipped. Called customer service and they said it «always takes at least 48 hours» to process, contrary to the website’s claim of fast delivery. I mentioned their competitors (
) are MUCH faster and she just said «ok». Will not be using them again due to expensive, slow shipping and total lack of customer service. The freebies just aren’t worth it. Also a little disturbing that they sell products expired up to 2 years on clearance.

If you are looking for a good deal and knowledgeable people this is the place to go. they care a large array of products for great prices and the employees are super personable. We had a great experience and will definitely be back frequently!

i have no huge quarrel with these guys, i’ve placed 3 – 4 orders from them throughout the years. But this time shipping is just too Slow!!! i bought bars and protein powder from them but this time around they’re dragging their feet its been 2 – 3 weeks. The website is a little crappy, their prices are are cheap, but then they hit you with that outrageous shipping that makes the price go back to normal, i’ve ordered other bars from amazon and they’re here already, it’s starting to get a little tedious, i used to not mind the wait, but this time is just too ridiculous

Wow, these guys are terrible. I tried to place a more than $ 500 order for a large amount of protein bars (big household, and I like to order in bulk so I don’t have to think about it often), and they just outright cancelled my order because «it might be fraud». They didn’t even try to do anything sensible like call me to verify, they just cancelled it.
I posted about this on their Facebook page and mentioned that they were losing business because of this policies. Rather than do something smart, like say «I’m so sorry, what’s your order number we’ll get it resubmitted for you», they just deleted my comment and blocked me from posting on their page. Brilliant move there guys, instead of saving the business you just inspired me to go write negative reviews.
Epic fail at customer service on all counts. What do you say about someone who just doesn’t want your money? They actually had very reasonable pricing, and I probably would have given them many thousands of dollars of business, but it doesn’t make sense to deal with someone so determined to be rude and unhelpful.