Wisconsin Kitchen Mart

Wisconsin Kitchen Mart «Fired» Client
We’re sure Wisconsin Kitchen Mart does satisfactory run of the mill remodeling jobs for clients who are willing to do it «the Kitchen Mart way.» Particular and knowledgeable clients who want to participate in the planning process should look elsewhere.
We are doing a complete kitchen re-​model with a budget of up to $ 75K. We have consulted three firms. We had the highest expectations for Kitchen Mart. It all came to naught because of the firm’s inflexibility. Unfortunately, this did not become apparent until late in he process. For our final meeting at which we were presented with the plan we traveled from our other home in Boston to Milwaukee. This was after we had already spent many hours with their salesperson/​designer at our home and at his office.
Early in the process we clearly enumerated what we wanted and stated potential concerns. There were three things that were very important to us. Without elaborating on the particulars, it became clear at our final meeting that the salesperson/​designer had not heeded our requests. We then offered three reasonable alternative solutions to the items of concern. We left thinking that all was well. A day after that meeting we received a letter stating, «…Wisconsin Kitchen Mart will not proceed with your project.»
It is the firm’s prerogative to not do our project, but they could have bowed out early saving us a lot of time and travel costs. All of the reasons the firm cited for not doing the project were foreseeable by the salesperson/​designer, but he chose to «bypass» our concerns in the belief that we would do it «the Kitchen Mart way.»

Wisconsin Kitchen Mart completed the design work and remodeling for my kitchen this summer and they were the best contractor that I have ever worked with. Wisconsin Kitchen Mart has been in business since 1951 and are considered one of the top kitchen/​bath design remodelers in the area. (no I do not work for them). Here is their website:
This year we embarked on a year long adventure to remodel our entire house (basement, kitchen, 1^st floor powder room, laundry room, paint & design in remaining house). When so much being done, it was important that contractors meet their deadlines. We started our kitchen remodeling odyssey by meeting with their designer Russ Waters in Dec 2010 at their large showroom at 36^th and Wisconsin. He listened attentively and developed drawings and a quote and within several weeks we had signed a contract. Of course he had to make several other trips to their showroom as well as numerous calls and emails and went through several drawing changes and requotes to get to the final concept but they showed up on the designated day and work was completed on time and on budget. I was able to save some money by doing the demo work and painting myself. Russ and WKM were sensitive to our budget and timeline and they kept the jobsite clean and orderly — it’s hard enough to go without a kitchen for 5 weeks.