Palmer’s Auto Repair

This is the best auto repair shop in Portland. They are quick, honest, and thorough. I like knowing a professional is taking care of my car, and never feel like they are taking advantage. They care about their community and treat me like a friend. I would recommend them to everyone I know.

My parents have taken all their cars here and always raved about Palmer and his wife and how they treat their customers. They have always taken their time to get vehicles repaired, which isn’t a problem.
However, what drives me crazy definitely outnumbers what makes me happy about Palmer’s. $ 79 for a tune up and nothing was even done?! What on earth? I took my car in because it was randomly not starting up and Tony (new owner maybe?) said he would call me the next morning. Never got an update so I finally called them that afternoon. I asked if anything was found and was told «the car never failed to start for us so we aren’t sure what’s wrong.» I asked him if it would cost me anything and he said no. Then he tells me it costs $ 79 to look at the vehicle. I would understand paying a little but $ 79 is a bit steep. I remember my parents complaining about the prices as well, but the customer service was worth it. Not anymore. I can’t afford to be paying this much for a tune up WITHOUT a tune up.
I am pretty annoyed. On to a search for a dependable, affordable mechanic.

I have had an excellent experience. Your work is done right the first time, your staff are top notch. The prices are fair, and I love the fact that you discuss in detail what I need done on my vehicle and the costs, thus giving me the opportunity to approve which services I can afford. I recommend your services to all of my friends and family. I am so happy to have found your business and I will not take my vehicle to anyone else. Thank you for all that you do.

The people at Palmers have always given me a fair price and a great job done by them. He found an engine for my truck several years ago and its been great. Now he is taking care of my Durango. I just love these people and they have always been honest and fair with me. I don’t take my vehicles anywhere else. Thank You Palmer and Crew!

Palmer’s has worked on multiple vehicles of mine over the years. I like Palmer: he’s personable and seems to know his stuff. But pricewise I never know whether I’m going to get what I expect and discuss: the price has been higher than I discussed (in detail) a couple times. We’ve had the somewhat unpleasant discussion about quote vs. bill twice and that always bugs me.
The works quality seems fine. I believe they try their best and make every effort to be fair. So that is why I keep taking my cars back. I’d feel better if Palmer himself was doing all the work (instead of some of the less experienced staff) but I realize that is not realistic. Overall, its clear they try to be honest and do the job to the best of their abilities. They are fine for the regular maintenance but I always feel like I have to take the car to the dealer if its a complicated problem.

Palmers auto has been good to my family. We drive from Sacramento to get service here. We trust the staff and always get top service best deal in town

I would recommend Palmer’s Auto Repair over any other shop in Portland. Palmer and his staff are professional and courteous.
Palmer replaced the engine in my husband’s F-​150 for a reasonable price, even included a couple of trips back to the shop for «tweaking» the new engine. My Durango had a transmission issue and the shop got back to us by the end of the day with a quote and explained everything to us in terms we could understand. And the price was very reasonable.
But it’s not only us who have received good service from Palmer’s. My mother was quoted $ 800+ for work on her Camry, but on our advice she took it to Palmer and showed him the other quote. Palmer discovered that some of the work deemed «necessary» by the other shop didn’t need to be done, saving her quite a bit of money.
Bottom line for us is that Palmer does what he says and doesn’t jack you around with unnecessary work.