Enterprise Rent-A-Car

This branch is always on fleek — I thin the previous reviewer was writing about the floral park location which is run by a bunch of children. This is the real deal — good service, fine people…

This is the worst experience I’ve ever had with a rental car company. When I first booked it, I asked to be picked-​up and they turned around and told me that they can’t because I’m too far. Doesn’t make sense since it was the closest facility based on my location. As a result, I had to get dropped off by someone. Upon arrival, I was the first one there (no other customer present), yet I still had to stand and wait. Seemed like employees didn’t show up for their shit. Finally once I got my paperwork done, I was told that my car would be right out. At this time other customers have arrived, were served, place in their vehicles, and departed. I asked what’s going on with my car and was told that the type of vehicle I reserved is being washed and prepped. Other customers reserved different vehicles that were already ready. After an hour wait, the vehicle was pulled to the front to be inspected. At that time, I told my rep to look at the vehicle, it’s not washed. His reply was that it’s clean inside. When we opened the door, it was absolutely FILTHY. So clearly the prep work was b… I brought this to his attention and he said that I can wait longer if I wanted them to wash it. WHAT. WAIT LONGER — GTFOH.
THE WORST EXPERIENCE. DO NOT GO HERE. RENTER BEWARE. STAY AWAY

Truly exemplary customer service at this Enterprise location, which despite being very busy manages to give personal attention to all renters with an extra touch of helpful friendliness. Jeff was great on checking out and the lovely branch manager gave me a ride to catch the train after my return. Highly recommended with rates better than those inside NYC proper to boot.

Excellent service. Super quick and easy! Will definitely go back there again

Stopped in at this location as my Ford Fusion airbag light had been turning on and off intermittently throughout my drive from Massachusetts. When asked if I could change out the car the branch manager quickly replied «don’t worry about that, it is normal — airbag lights do that». When I explained that per the Ford Fusion maintenance manual this type of behavior was in fact not normal, she replied «let me see if I have a car». Scanning the lot, I saw at least ten cars, SUVs and mini-​vans. The manager stated that she would have to go out into the lot and inspect the available cars; explaining to me that she ‘wasn’t going to take the hit’ for cars that were deemed as ‘damaged’. Further explaining that she wasn’t comfortable giving me a car with damage as «a car in NY with damage may be ok — but when checked-​in at a Massachusetts facility will be deemed not ok».
Need-​less-​to-​say, I decided to drive my original car back to Massachusetts with it’s air bag light on. Nope, won’t be stopping here again.

Enterprise has a sign on their door saying that they can drop you off. I asked to be dropped off at a location 9 miles away and the person working said since they will be passing two enterprises on the way that they can’t drop me off. So I asked if I can drop off my rental at one of those locations and he said for a charge of $ 50. Just doesn’t make sense to me. Probably the worst company I have used and will never use them again. I have never felt to review any place before in my life but I felt like I should warn people away from this branch and company.

They pick you up, drop you off. Rented three times from this place, had no problems.

I had a minor accident in April where I was rear-​ended. I finally decided to fix my car at the beginning of August. Geico (the other person’s insurance) was paying for my rental car while my car was in the shop. I tried to get this all accomplished during my lunch hour, BIG mistake.
I was picked up by a very nice woman and taken to this Enterprise location. I was informed that they didn’t have any compact cars (that Geico would pay for) at that location, so I was ferried to the one in Hempstead. I got a fire-​engine red Mazda 3 with manual window and manual mirrors. I didn’t mind, and I went on my way back to work (this was after around an hour and a half). They swiped my debit card and charged $ 250 for the rental (in case I stole the car or something, so they explained), that would be refunded to me when I returned the car.
When I went to return the car, I had the same amount of gas in the car as what I had recieved it with, but my full $ 250 was NOT refunded. I got the run-​around and was told that Geico did not cover $ 2.50 a day on my rental because I was in an «Intermediate» car.
I called BS on them, and called the Geico representative handling my claim. He called Enterprise and they had told him that I requested that specific car (which I never did). After 2 days of this, I was finally refunded the remainder of my $ 250. Enterprise may pull this bait and switch quite often to insurance customers to attempt to weasel them into paying extra for their car.