Bobby & Steve’s Auto World

I really wanted to like Bobby and Steve’s. They’re open until 11 pm which is great for me as my car broke down around 8 pm and most repair places closed around 6. I was excited to get it fixed and possibly be able to drive it the next day. The tow truck driver was great– super nice and made the whole process very easy for me. For that I’m giving two stars, rather than one. But it went downhill from there.
I got a call about two hours later and found out I needed to replace the spark plug, spark plug wires, and the ignition coil for my 2004 Subaru Forester X (non-​turbo.) The repair estimate they gave me for this was $ 813.16 before tax — so with the diagnostic it would have been $ 955. I know close to nothing about cars, so I didn’t think much of it– besides the fact that it seemed really expensive so I told them I needed some time to think and I’d call back the next day. I decided to check other places to get a comparison, and the first place I called said they could do it for $ 320. A $ 500 difference… Bobby and Steve’s was planning to charge me $ 404 on JUST the cost of labor for the exact same repair. So I decided to get the car towed to the other repair shop. When I went in to Bobby and Steve’s to get my key and pay for the $ 119 diagnostic, the guy working asked if I was going elsewhere for the repair because of a price discrepancy. He asked me how much the other place said they would do it for, and ONLY after I told him how much the other place would charge me, he said «Yeah, I was going to call you about this this morning. The person who gave you the initial quote thought you had a turbo engine and he looked up the wrong parts and he charged you twice as much as we’d need to for labor. We could do this for $ 380.» Mistakes happen, but this is an auto repair shop and they had the car in THEIR possession. In this same conversation the guy told me they work on Subaru’s all the time, yet they still managed to look up the wrong parts for my car? And what does «charging me twice as much for labor» even mean? Doesn’t make sense. I’m glad I decided to check elsewhere, because had I said yes to the initial call, I’d be out an extra $ 635. Definitely not going back to this place.

This is one of my local gas stations and I love it because it is a one stop shop. Gas, convenience items, car wash, deli, shop.
The shop is pretty good too. The rates are reasonable and so far everything they have done for us has been of high quality.

Top notch store, top notch staff. New car wash is a disaster though– this thing needs to be staffed all the time due to idiot customers who don’t know what they’re doing No had to call tonight and ask if they had someone on duty for he car wash because an idiot lady was fumbling Around Again they need it staffed ALL the time

I came here M after having my car at Lake St. Tires Plus for six hours with no work done. I had a flat with a visible hole and a missing key for my locked lug nut on my spare. Tires Plus said they wouldn’t patch the hole and I needed one new tire for $ 300 which wouldn’t get in for another day or all four tires (two are practically brand new) for over $ 700.
The same Bobby and Steve’s tow truck driver that let me go back to sleep the first time he picked up my car was dispatched again. He retrieved my vehicle, picked me up and brought us to Bobby and Steve’s. He explained the situation to the service counter. Only one hour later my flat tire was patched and I got a free carwash for my service. The technician spoke to me and confirmed there was absolutely no reason to replace all four tires.
Efficient, professional, effectively communicated options and observations. Affordable. Convenient.

I’ve been dealing with this place for about 20 years. First, it was just to buy the occasional tank of gas or get late-​night munchies after the bar scene. It was fine for those two things. They actually have some decent bad-​for-​you food choices (awesome tiny pizza’s, good coffee, pastries in the morning, and yum-​yum fried chicken!). They have gotten much better over the years in terms of customer service. I used to feel like I wasn’t cool enough to buy so much as a Coke there.
The last couple of years I have been dealing with their automotive business. I’ve purchased tires from them, and had a TON of body work, and engine work done on my car after two huge accidents.
First of all, they did an AMAZING job on the body of my car that was nearly totaled in a horrible accident (no one was hurt, thank goodness). They were fast, and they offered me a Bobby and Steve’s car to drive while they did the work (for free, I might add) and because my car insurance doesn’t come with rentals.
After that fun experience, I found out my oil pan was cracked and the fuel lines were dripping. Back to Bobby and Steve’s. Again, fast and perfect work. I mean, perfection. However, this time there was confusion with who paid for what. My boyfriend called to find out about my car while they were fixing it, and he ended up telling them it was okay to do some repairs that were needed but not necessary (and extremely costly). They did it without consulting me. My boyfriend was the one paying anyway (long story), so I am guessing that is why they did that. HOWEVER, when I called them (BEFORE talking to my boyfriend) and started freaking out about these costly repairs, they gave me a big discount and made it right. That was really nice of them and I appreciate honesty like that.
One final thing: I remember after the body work they did that was FLAWLESS, I called to thank them. When the guy answered at Bobby and Steve’s, I asked to talk to whomever did my repairs. I could hear in the guy’s voice that he thought I was calling to complain, and then he was really relieved that I was calling to actually thank them. I think a lot of people complain about auto service in general, so they deal with that kind of thing a lot, unfortunately. I think more people should appreciate good work and point it out when it happens rather than only complain when it doesn’t quite meet their standards or the price seems too high.
I’d definitely recommend going to Bobby and Steve’s for everything from a cup of coffee to major car repairs.

I am beyond pleased with my recent experience with the service advisor and technician at Bobby and Steve’s Auto World. I was able to schedule my service appointment within 24 hours. They were respectful, clear about costs and handled all of the details. I was able to have them do pick-​up/​delivery from my workplace parking ramp and it could not have been smoother! Best experience I’ve had with a auto service/​repair in years. Thank you!

Our dog had a seizure and the tow truck brought us here. The mechanic really didn’t know what to do with our dog so it died. The fried chicken is EXCELLENT!

I had a slow leak in my tire. They got me in immediately and within 45 minutes called to tell me the nail was removed and my car was ready. They not only vacuumed my car, which it needed, they also gave me a free car wash (outstanding car wash by the way). The total for the repair … $ 33!!! I’m a fan and will be bringing my business their way.

Based on my previous experience, I had Bobby and Steve’s do a total break job on my car — again, service was timely and friendly, I was kept informed on what was happening, and the price they quoted me was the price I paid. .. enough said! What more do you want from a business???

I have been to this place several times mostly to get gas. This is a great place to go for when I am in the area.
If this was seven years ago, I would have given this place a two stars. There was a while that I refused to set foot in this place because of how badly run it was at the time. Over the last few years, I have noticed some drastic improvements, and I am impressed. With these improvements, I feel like I have another gas station that I can count on to give me quality service.
The employees have a good eye at keeping everything clean and organized. This applies to both the parking lot and the inside. Over the last few years, I have had few problems with things being a mess. Therefore, I feel comfortable walking in and around the premises. One thing I think they can improve on with this is to keep a better eye on litter getting too abundant at night.
The employees are friendly and seem eager to please their customers. There have been a couple that have struck a good short conversation during their slow times. When I am getting gas, there is not much customer interaction that needs to be done, but I still notice their effort to keep customers coming back.
When I am in the area and need gas, I will continue keeping this place in mind. I feel like I can count on them for a good and quick visit.

My experience with Bryan Lent was great. My car wouldn’t start and I didn’t know if it was the battery, alternator, or starter. I tried having a friend jump my car and it still wouldn’t start. Bryan jumped my car and was able to offer me a battery check for my car! The entire experience with this tow service was great. I was worried I’d be taken advantage of my ignorance when it came to cars. When I arrived at the shop at 10am the next day Erik the front desk person was able to take my information quickly and fix my car in 30 minutes on a Saturday.

What happen to this company? I Guess the evils of all evils money and greed. I had a car towed of a family member that passed and I even paid cash up front and they still treat me and my family like criminals. This company use to be about family and being family oriented but now it’s all about the dollar. I would not recommend this company to anyone especially if someone passes and you need a tow this company has no heart especially ant the impound yard the girls there have no hearts

I called Bobby and Steves because my car didn’t start and either needed a jump or flat bed tow. It was a very rainy morning, so the truck was delayed. The office person continually updated the status. The driver came within 90 minutes, and attempted a jump start saying it would save me 90.00 if it worked. It did and I was able to drive my car to the dealership. I would call them anytime I had a car problem. Great customer service. Thanks.

I do like all the options for drinks and snacks. Some of the cashiers have poor attitudes or are outspoken.

I’m reviewing them for the food. At a gas station? Oh yes. Seems bizarre, but they do have a nice variety of food if you are in this area. They have some awesome hot deli food, when you’re on the go. Fried chicken, mash, JoJo potatoes, etc. They also have a mini Godfather’s Pizza in store! Can you believe that? They have basic flavors like sausage, pepperoni or plain cheese pizzas waiting to be purchased. But I wanted my favorite type, so I asked and they said yes.
I was so pleased, that I even waited an extra 10 minutes for my specialty Bacon Cheeseburger pizza to be made, especially for me, because I requested it and they made it fresh. That it would only take 10 minutes to make might be cause for concern, or celebration. I choose celebration. I’m not sure if they arrive frozen but they taste so good! It made me so ridiculously happy that I walked back to my class with my personal pan pizza, some mash and gravy, and a coffee in hand, with a large smile on my face like a Cheshire cat who ate the cream.
Speaking of which, they serve Cameron’s coffee at Bobby & Steve’s. It’s good stuff, and a cut above regular gas station coffee. I like to buy it from Cub, so it’s nice to be able to get it freshly made here. It’s my go-​to spot for a quick lunch when I’m on the West Bank.

I called Bobby and Steves to rescue me from a bad mechanic experience addressing a serious structural issue. They promptly arrived with a tow truck. While I was being towed, just as we were finishing up the anchoring on my car, the windshield reservoir burst and all the fluid gushed out onto the bed of the tow truck. The driver wasn’t sure if that was his fault but said they’d fix it. I appreciated that. It’s not like my reservoir spontaneously broke. I asked the guy, «Is Bobby and Steve’s good? Can I trust them to not swindle me because I’m a woman?» He assured me I was in good hands.
After waiting 90 minutes at the shop, we find out what’s wrong with the car. They say they can fix the reservoir for free, but they won’t get to anything until tomorrow. I’ll need it back very soon to make it back the 2.5 hours home for the next day. (I’m a performer, and work depends on my attendance.) When I thanked them for the exam but clarified that I’d need it back sooner than they could deliver, they let me go without having to pay for anything (extremely generous) but said they’d have to figure out what to do about the reservoir.
I get a call back a few minutes later, saying that they cannot confirm or deny that they broke my reservoir, and would not fix it. At that point I was finished with the frustrations of the day, having been at two mechanics already.
I was disappointed. I took it to another shop and had a fantastic experience. As I was checking out with them, they let me know that whomever worked on my car last (Bobby and Steve’s) had done an alarmingly shoddy job with drilling a new hole to mount my shock (which was the problem) and that they’d email me a photo. Yikes, folks.
Now I’m YouTubing videos to research if the broken reservoir is something I can fix myself. Take your car here if you’ve been anxious to wait at a shop for an hour and a half and be put on hold after they break your car and don’t fix it even though they said they would.

Honest work and a satisfied customer.
I live downtown and have 2 vehicles that I bring to Bobby & Steve’s. I’ve been doing business with them regularly for about 4 years. They’ve done everything from front end body work to repairing tire valves to locating a hard-​to-​find side mirror for a car that’s 11 years old.
The guys have always been honest and helpful, and I’ve not experienced the problems that I’ve seen in some other reviews. I have never felt that they’ve taken advantage of me. I think that I’ve only been truly disappointed once, and that was when their detailing guy failed to remove an ink stain from the upholstery. But that’s not bad enough to cost them a whole star in a review.
I recommend this place to my friends.

I came to Bobby & Steve’s as they were in the area and open on Sunday (my car broke down Saturday night). They definitely seemed pricey, charging $ 55 – 100 just to check out the car and find the problem. Also, I don’t understand why they don’t just charge a flat rate? Anyways, they were able to look into it on Sunday night but the man I spoke to did not seem certain of what the problem was. After running their tests he suggested it was most likely the crankshaft sensor. Not a car person myself, and desperate to get my car fixed, I allowed them to replace the sensor. I picked up the car the next night and so far it has driven smoothly. Overall, I am happy with their service but I think they are more expensive than other shops. However, their extended hours is a plus.

This place, due to location, is usually kind of a zoo but it’s alright.
The good: close to my home, neat building, the BBQ (i know they do burgers/​brats/​dogs on W/​F during lunch and have been there after the bar a few times)
The bad: so many cars so it can be difficult to navigate, gas is consistently priced higher than other gas stations
The ugly: service department, in the past, these hustlers have tried to upsell me on things that weren’t even options in my vehicle.

Overcharged by more than double the cost of a new part, and charged me for a diagnostic that had nothing to do with the problem. Finally got a refund for the diagnostic (after the guy who checked me out said «there’s nothing I can do» and I called the manager when I got home), but the overall charge was still more than twice what I would have been charged anywhere else, according to my brother who is a mechanic in New York.
My car was done quickly and the manager did return my call in a respectful and timely manner. However, this doesn’t make me feel any better about overpaying for the repair by a couple hundred dollars. Avoid if possible.
Oh and their «deluxe» car wash turned my entire car a scaley orange after it rained.