CVS

I have been here several times and have only had good experiences. … pharmacy staff, front counter… etc… I have been going to CVS stores across the country for 26 years … this location is just fine…

Just downed an entire can of Planter’s™ brand Salted Cashew Wholes while waiting for my prescription and the pharmacy man didn’t seem to mind that I was flirting with him with my mouth full of Planter’s™ brand Salted Cashew Wholes!

This CVS was great until my meds got renewed and they didn’t know what they were doing. I went to pick up my inhaler and the technician told me they were out of stock until Monday and said I could come back. Um really? You do realize that inhalers allow people to BREATHE right. Clearly not.
I told her I would just go to the one on Nicollet and Franklin, and when I got there she didn’t even fax my prescription over. So I had to wait. Now I give this place four stars because the woman who screwed up normally isn’t at that location. Overall my experiences weren’t that bad, but after going to Nicollet and Franklin I’m still going to switch.

Sometimes it’s just the little things in life that make all the difference.
At this CVS, it’s the one interaction that I had that accounted for all three stars of this review.
This place is within spitting distance of my house, and yet I avoid it at all costs. The shelves are often bare (or empty for some reason), the layout of the store is weird and somehow I always think that they should be open later.
However I was just here on an emergency hail-​mary headache run. If you’ve ever gotten a migraine, you know how AWFUL they can be. I ran over to CVS after trying a million other things: sleep, a cool dark room, coffee, heavy-​duty prescription medications — none did the trick. I came here for my last ditch effort after feeling awful for DAYS on end.
The service I received was wonderful, everyone I encountered was so friendly and even though I was feeling terrible, my interactions with the staff here made such a lasting impression. I only wish that I could have gotten their names so that I could thank their manager personally.

this CVS pharmacy just recently put me through HELL refilling my medications properly.
I’ve gone to them for about a year, and in the beginning it was totally fine (obviously, i mean i stuck with them), it was close to my house, no problem… and then it started to slip a little. not huge things, so i over looked them. and then? they royally effed up my meds, i won’t get into the full story, because it’s boring and personal– just know it was a serious hot mess.
the lack of communication between everyone there could not have been worse. everyone told me something different. everyone.
it was made BLATANTLY clear to me that my medication issue wasn’t their personal issue, and it just became a game of hot potato. i voiced my annoyance to the pharmacy staff and everyone just kind of shrugged or pointed it to someone else (literally and figuratively.) i took it to facebook even, i was so pissed, and it sounds like im not the only person to have major issues with this location.
i don’t think anyone there takes their job seriously enough to fully understand the importance of people’s medications, and what an incredibly large role they can play in someone’s health. if i don’t take my meds daily, im up shit creek. point blank.
i moved out of state, and thankfully never have to deal with them again. in fact, they have completley turned me off to CVS, period. i’ve transferred to another major pharmacy.
if you want everything done wrong, and for people to make you feel like a pain in the ass when you stick up for yourself, you’ve found the right place

Worst CVS I’ve ever been to. I’ll gladly go all the way downtown, because at least that store is well-​stocked and the regular cashiers are friendlier.
I stopped by yesterday to pick up a few items. I was immediately followed by a young girl with pink hair. There is nothing suspicious about me… I had a small purse, zipped and kept at my back the entire time. I had on a puffy coat (it’s winter in Minneapolis, after all), but it is snug fitting. Other than that, I don’t know know what about me screams «shoplifter!!!»
I gathered my few items, and headed towards the front. Of course, by this point, Pinky was nowhere to be found. I browsed the small selection of electronics in the front, looking for headphones. Finally Pinky approached, and I asked her is there were more headphones available somewhere else. Her response was «Yeah, in aisle 10, but they’re like, locked up or something.» Ok… I told her I’d check them out and headed back, expecting her to follow me in case I decided to buy a pair. Nope. She disappeared again. I decided to skip on the crappy, overpriced ear buds, and headed back up to the counter to make my purchases. Pinky stepped up to the register, and almost immediately fielded a phone call. She stood there chatting with a coworker while I swiped my card and waiting for it to go through. The card reader stalled and kept flashing «Processing», while Pinky stood there chatting about information that probably shouldn’t have been revealed in front of a customer, ignoring me. Finally, she deigned to look up from her call and snap «you can run your card again.» I told her the machine still said «processing», and she garbled some response about the machine freezing. I ran my card again, it went through. The receipt printed out and she decided that then was a good time to inform me that my coupon hadn’t gone through (which she would have caught before my payment went through if she hadn’t been chatting on the phone and actually paying attention to the customer in front of her). I just wanted to leave at this point, so I said I didn’t care.
Seriously, Pinky… put the damn phone down when you’re ringing out a customer. As a retail manager, I’d hand any employee caught doing what you did their own ass. Super rude.

Never open on time. Ever. I’ll get there at 715am when they are supposed to open at 7 according to their website. Today I waited outside their doors till 7:20am and finally called the store to have a manager tell me in a rude tone that she would «send someone out to open the door» seems odd when the door should have been unlocked 20 minutes prior…

Customer service is spectacular, pharmacy staff makes a tedious errand easy. So very friendly. Thanks!

Worthless pharmacy.
I understand not having enough of a medication to fill it fully, which was the excuse I got today when my order wasn’t ready four hours after it was promised.
I do not understand why they didn’t fill it partially OR call me to tell me the problem. Instead, I arrived and was treated to a 30 minute wait while I watched them scurry around like idiots trying to find the order they didn’t fill, then fill my partial order.
Train your employees better. I can count on the lack of efficiency and customer service every time I fill a script here.
Well, I’ve finally learned my lesson with this abusive relationship we have, CVS. It’s over.
I’ll get my drugs elsewhere.

I was forced to switch to CVS from Walgreens about six months ago as my insurance no longer covers getting my prescriptions filled at Walgreens. (I feel the need to note that this had nothing to do with the Affordable Care Act — it’s the same insurance I’ve had for years.)
Anyway, I transferred my prescriptions to this CVS as it was the closest one to my home. I hate this place. I’ve had a negative experience every single time I step foot in here whether it’s to get a prescription or just to grab a vitamin water or a new tube of mascara.
My prescriptions have NEVER been ready for pick-​up even if I show up hours after the time it’s supposed to be done. I always have to wait at least 15 minutes for them to do it then and there. They didn’t have my address or other patient info saved in their system until a couple days ago even though I give it to them every time I pick up a prescription.
Literally 50% of the time the checkout counter at the front has no staff and I’ve had to wait 5 – 10 minutes to be helped or I have to seek out someone myself just to pay for merchandise.
The pharmacy always seems understaffed with a customer line wrapping around the isles. I’ve never seen the pick-​up window open so everyone has to go through one cash register.
The pharmacy staff bickers with each other in front of customers. The cashiers show zero accountability, and over-​all the place lacks staff communication and customer service skills.

Too many painful experiences at this location.
One of the cashiers is really inappropriately strange. Always an offhand remark that doesn’t settle well with me, like the time he exclaimed to my boyfriend: «You look like Vladimir Putin!» While Putin may be a stud muffin (come on, just Google that gun-​toting shirtless pic of the prez), he’s no David Bechkham. These comments, and other equally bizarre interactions I’ve had with this fine gentleman, do not win brownie points in customer service.
Another headache of an experience followed when I went to pick up a personalized CVS photo calendar. My buddy had designed and ordered it from
for pick up 24 hours later at this very CVS. We had received notification that it was ready for pick up the next day. Easy peasy process, right? I’m sure that one lonesome star tipped you off that the answer is «no.»
The weird-​o cashier (see above) couldn’t locate the calendar. In an accusatory manner, he fired off questions: «Are you sure you placed the order?» «Are you sure it was through CVS?» «Are you sure it was for this CVS?» Yes, yes, and yes.
Manager steps up to the plate. He says that they don’t even have the capability to print such calendars at this location; these calendars are printed in the Carolinas and take several days to ship; no way can this item be turned around in 24 hours post-​order placement; and that the
system was screw-​y and to blame for the confusion.
In only a couple of hours, we were expected to present this calendar to my friend at her going away party as a sentimental yet practical going away gift. And, now, I was told that we had been mislead by
and receiving the calendar today was an impossibility.
I felt defeated. Plus, I simply could not spend any more time on this nonsense as I had to depart for a hair appointment. So, I gave my friend who had initially place the calendar order a call to let her know that we were sunk!
My friend somehow worked her magic. An hour later, the calendar was ready for pick up… despite being told repeatedly by the manager that they were incapable of printing at this location and we’d need to wait several days for its arrival (at which point my friend would be half way across the world and the calendar would be useless to us).
The manager made numerous assertions (see 4 paragraphs prior) that were clearly outright lies! It makes my blood boil to even recall this ordeal. I intend to go out of my way to patronize this business. And, not in my right mind, especially after browsing other Unilocal reviews, would I consider filling my Rx here.

Like other reviews on here, the pharmacy was not bad up until about November of 2013. Now it is a struggle each time to get your prescriptions filled. I use the automated refill system via phone and put in a respectful requested pickup time of about 6 hours (when i am done with work) i am assured that it will be ready at desired time… it never is, in fact the last 5 times i have had to physically go into the store and tell them to refill a prescription and then wander around in the store for 30 minutes waiting for it to be filled… calling the pharmacy and actually getting a hold of someone is a crap-​shoot and expect to be treated to several minutes of hold music. I don’t know what happened, but it is downright terrible currently and has been for some time. I am really left with no choice but to change pharmacies.

The pharmacy is terrible. A year ago, the pharmacy was speedy and accurate. The current staff is slow, doesn’t pay attention to if your prescription is new (I had to read details on the medication and look up any possible interactions online), and continually mixes up brands. Another note, my prescription is on auto fill, supposedly an easy in and out. I am once again wandering the store for half an hour waiting (after receiving a phone call that my prescription was in fact ready).
I will be switching to Walgreens.

I have been going to this CVS for quite a while. I switched from Walgreens because the Walgreens store wasn’t as convenient for me. It’s been a couple of years.
Whenever I ordered refills, I did it online which is the way I try to do everything, and they were ready as soon as I got there.
The last 6 months, the Pharmacy has been terrible. I call in after it’s supposed to be ready and am told that they are working on it right now. I show up — they haven’t even started. This happens time after time after time. The pharmacists that were there before have left and they were very good. The staff was very good but it seems like the whole store has had a blanket turn-​over of personnel.
Back to Walgreens, even if it is a bit more inconvenient — at least I’ll know when my prescription is ready to pick up and not wait for days.

Insanity: «Doing the same thing over and over again and expecting different results.» — Albert Einstein
I usually enjoy visiting a CVS since, like many convenient stores, it has a decent selection of toiletries, cleaners, candies, and cold drinks. It’s also a more favorable option than stopping at a Target when I’m in a rush. However, this CVS is MUCH different than the others. It’s bizarre and serves as the Twilight Zone of Uptown because of its disorganized shelves, small piles of trash at the front counter, and their unprofessional pharmacists and techs. Also, like most Twilight Zone episodes, you will leave enlightened and remember to never mess-​up again.
My girlfriend and I dropped by to pick up a prescription (emphasis on pick-​up), and a pharmacist or tech said it would be ready within ten minutes. Totally understandable, sometimes people get busy! While waiting, we heard an automated CVS hotline voice on repeat squealing out of the speakerphone for twenty minutes as a staff member frantically «tried» to contact headquarters. After waiting for another ten, my girlfriend asked someone else whether her prescription had been prepared. Without responding, she left and scurried around the back only to find her order unattended.
With little remorse, she returned to the counter and said, «I’m sorry, we don’t have it. You might want to try tomorrow.» Seriously? Her response was just as crazy as Colin Kaepernick’s throw to Richard Sherman’s side of the field with seconds left in the NFC Championship Game, last night. BUT THEN SHE CHANGED. She sorta started crying. Girl, why are you crying? Shouldn’t my girl be crying, because ya’ll messed her meds? #whatisgoingon
I am not insane, so I will never risk wasting another thirty minutes of my life in the CVS Twilight Zone again.

Unprofessional pharmacy staff and extremely disorganized. I went in to fill a prescription and was told it would be ready in 50 mins. I decided not to wait and to come back the next day to pick it up. When I came back I was told to wait 10 minutes — 25 minutes later, I asked again and was told it was out of stock. Why would you tell me to wait 50 minutes when it’s actually out of stock? Waste of my time. I’ll go out of my way not to use the pharmacy again.

Fabulous store gm manager, reason I come back, however pharmacy management has changed it seems… Always young girls that seem to lack empathy and time awareness for sick patients or waiting customers. Noticed it the last 3 times I came.

Very disorganized, dirty. No help from employees that you normally expect from a CVS. The shelves don’t have product pulled to the front. Even the impulse area around the register has garbage laying there and empty spots.