DoubleTree Suites by Hilton Hotel Minneapolis

If you ever visit Minneapolis, make sure you stay at the fabulous DoubleTree Suites by Hilton Hotel Minneapolis ! My best friend and I live in Pine City and take trips down to Minneapolis quite often — a getaway, which is only a couple of hours away from us! So why not? Sometimes we stay in Minneapolis for just one day, sometimes for a few… And if we do, we always choose DoubleTree Suites by Hilton Hotel Minneapolis because our experience with this hotel has always been the best! We would like to thank the management of the DoubleTree Suites by Hilton Hotel Minneapolis Hotel for providing an excellent service to the clients, because here it goes above and beyond!

I am a Hilton Honors member and called the hotel prior to check-​in to put the account number with my reservation. Because I booked with
, I was informed that I would not get points toward my stay. They put us on a normal floor, typically Hilton Honors members get to stay on certain floors, however I figured I would continue to get «punished» since I booked on
. The room size was great but the bathroom was disgusting. It looked as if it had not been fully cleaned it and their was mold in multiple spots in the shower. The thermostat was also broken, and our room was obnoxiously hot all night. Wifi had a horrible connection. The parking situation was a nightmare. For $ 21 a night for parking, I would hope they would have more to offer than a narrow parking structure that should be one way. They didn’t have enough spots for guests so I had to park in an overflow lot across the street. When we checked out in the morning, we were not offered a «a cookie for the road» like the lady in front of us, we must not of been attractive enough for the man who was at the front desk. Will not be returning.

It’s November in Minneapolis and they have not turned on the heat in the building!!! Really!!! I am so done. No continental breakfast Andean extra charge per day for parking. Will not stay here againEVER

My husband and I stayed here for 3 nights whilst he attended a work event and I got to explore downtown Minneapolis. My first impression of front desk was nice and welcoming. You can get free WIFI if you are a Hilton Honors member, so sign up for free online before you check in. Of course the complimentary warm cookie is a nice touch. Sugar puts me in a good mood!
The suite we got was large for two people with the separate sitting area. Though some may deem the extra suite unnecessary, it was definitely nice for us to have two separately defined living spaces so the only place to sit isn’t the bed. It felt great to come back from the day, kick off my boots and lounge on the couch.
The bed was super comfy, and the comforter & pillows were soft and plush. The water in the shower comes out hot and there are an abundance of towels. They have all the usual amenities: microwave, mini-​fridge, iron, hair dryer. But I didn’t have a full length mirror in my room. I thought it wouldn’t be a problem, but I did end up wishing I had one. There’s one in the lobby when you step off the elevator, so at least you can check yourself out before you get too far!
There’s also a room service number you can text for requests. I tried to use that but I wasn’t sure if they received my request, so I called the front desk anyway. It took about 20 minutes to get extra toilet paper, tea, and creamer from the time of the request to arrival at the room.
I loved the location because it’s super close to Loring Park, and you can find anything you need walking along Nicollet or Hennepin Street. We even walked as far as the Warehouse District and Minneapolis Institute of Art. But, we like walking.

I stayed here for an event at Target Center and Target Field are both in prime walking location. Loved the location as it was central to many different places and businesses and not too far from the light rail. The only issue I had was at night there were a couple of panhandlers on the streets asking for money around the hotel.
The room itself was very spacious and was equipped with fridge and microwave for your needs. I would stay there again if visiting the Minneapolis area.

Double Tree in Downtown Minne off LaSalle.
Pros:
Great Location next to Nicolette
on site Restaurant Menu is good
3 parking levels
Great views from the rooms
Customer service at breakfast
Rooms/​art ugly & outdated
Starbucks in Lobby
Cons:
Customer Service at front desk (morning noon & night)
12^th floor smells like mold, all the rooms (leak?)
Parking is difficult to manuver
Big spacious rooms
People smoke in the garage (it has ashtrays and is allowed)
Road construction
A/​C doesn’t work great in the rooms (systemic)
I stayed here 3 weeks. I don’t recommend it — if you do stay here stay on 9 10 or 11^th floor– avoid 12. The West facing rooms has a great sunset view.

Not the best place to stay, I’m glad I switched to the Crown Plaza where they have free WiFi and exceptional customer service. When I booked my room, I wasn’t told there’s a big road construction that makes it a pain to get in and out of the hotel. And for the looks of it, it’s going to be a while before they’re done.

I am a very upset former customer. My mother and aunt checked out of this hotel May 31^st. I used my debit card to hold the room for them. They were charged at check out and so was my card. I noticed the double charge on June 1^st. I called my mother and my aunt about this and was given the number of Olga who they said was able to help them. I called Olga directly at 612−492−2222 and left a voicemail. I called back and pressed zero and spoke with the woman who helped them check in initially, she informed me that my card was over-​swiped (whatever that means) and no longer showing in their system. She said it had been released for refund and it would take 3 – 5 days before the amount would be refunded to my card. I found this very upsetting because the double charge was Doubletree’s fault and I was paying the price. Actually I was literally paying the price because several items were returned on my checking account due to insufficient funds because
of the $ 490 duplicate charge from Doubletree. I now I have 5 NSF fees on my account not to mention the items that did not go through due to the incompetence of their staff.
I tried to be patient and allow the full 5 days for the refund. But when I checked my account again today, June 8^th, and found that the double charge for $ 490.65 had not been refunded I called Doubletree again and this time was able to speak with Olga. She informed me that she would release the funds today and I would again have to wait. I’d already been told the funds were released, I was already told it would only take 3 – 5 days, I have incurred many nsf fees, and all because of errors made by this team. This is UNACCEPTABLE. Olga offered me a free stay at Doubletree hotel she also offered to email me a confirmation of refund as well as the name and number of the General manager, Genarro. I received none of those items from her. I had to call back YET AGAIN and was able to speak with Mike at the front desk who emailed me a copy of the receipt and the General Manager’s email address. I will never recommend this hotel due to this ongoing unskillfulness.
I sent this email at 9:19am this morning, I have not heard back from the general manager. It is now 4:21pm.

Overall, not a bad spot in a good location of downtown. All the rooms are suites which is nice. Some presentation pieces could use work, the towels weren’t soft and I found a big hair on my bath towel, that’s never fun. Bed was soft and comfortable. Amenities a little outdated and the bathroom was pretty small and basic. TV a little small for being far from the bed. Parking is expensive at the hotel, so try to find a spot on the street. They have warm cookies behind the front desk, just have to ask.

Great front desk staff! Compliments to Brenner Powly for the amazing service! Easy check in. Great upgraded room as a hilton honors member. Def recommend this place to anyone going Into town (:

While this property is in a a great location across the street from Target’s Corporate offices there are much better choices in dt mini. The standard rooms are good size and have an extra gold out bed with two TV’s they are dated and in need of a refresh. The stag is ok and they don’t seem to go out of their way at the front desk to make you feel welcome as some other local properties pride themselves on. You have to pay for Internet unless you are at a certain level in their loyalty program which I don’t feel obligated to chase with so many other options. The gym is small and the equipment does the trick but is probably at least 10 – 15 years old.

I have stayed here a couple of times now and have always had a good experience here. It is nicely renovated and updated and you can’t go wrong with those cookies when you check on. Rooms are spacious and staff is always helpful and friendly.
It’s a great hotel if you want to stay downtown Minneapolis but don’t want to stay right in the middle of it. It is located right next to Brit’s pub, easy access to 394 and 94. Only a block away from Target too if you need to pick anything up

So much luxury for the price!
We were staying for a weekend and compared to other hotels in the area DoubleTree on Lasalle had the best rates. After our group checked in and split up to our respective rooms, I was pleasantly surprised by the size and quality of our accommodations! One member of our group was even compelled to check with the front desk that they had received the right room for our affordable rate!
The staff was friendly and helpful, the rooms were clean, and (very important) the water pressure in the shower was great! When we come back to Minneapolis, we will plan on staying here.

Absolutely one of the best check ins we’ve ever had, followed by complete customer service for the whole stay. I can’t say enough about Anita Watson, who worked the front desk almost every day we were there, and made a point to come out and shake our hands (and by the end of the trip hugs) and wish us a good day. She was wonderful!!! And, thanks for the cookies!

People in the hotel were nice, refilled things int he bathroom and were generally quite pleasant. The only oddity was that there was a large liquid (water?) spill in an elevator that was cleaned eventually.
I’d give the hotel a 3.9.
Though, I cannot exactly say that everything is nice here, especially at the bar.
I went there, not realizing that Starbucks was closed (as we were walking from the other way.) I asked one of the guys in the bar whether it was open and he noted rather gruffly that it was closed. I got a soda from them with the guy taking ages to get the drink and even longer for me to go pay for it. It was also 3.27 for a can of Ginger Ale served by a guy who was not nice or enjoyable.
I’d give the bar a .8.

I was pretty happy with our stay here. The suites were a nice touch, every room has more than enough space.
We used our points to book the hotel and tried to swap rooms for a King but they were sold out. It seems like that happens in other reviews as well. Not sure if that’s the case or they are stingy.
You can tell this is an older hotel that has been updated recently. It is nice, but our A/​C wasn’t really pulling its weight. We talked to the front desk and they would have moved us to another room (which I found odd because they said they were sold out) but the maintenance guy said all the units are pretty similar. Nothing worse than sleeping in the heat.
The next day we woke up a little late and barely made it down for breakfast. They were gracious enough to let us fill a plate before they took the food away. Great customer service in the restaurant.
A small concern. We stayed here after the Twin’s game and I wouldn’t recommend that walk home: Take a cab!

I was in town for a conference, and since I have Diamond status at Hilton I try and frequent their properties as much as I can.
I ended up booking a king room, handicapped accessible as that was the only reasonably priced option. Upon check-​in, I was hoping to switch rooms to a regular room, but was informed that they were sold out and no accomodation could be made. I had called ahead hoping I could switch (I usually have good luck in this regard) but no luck.
The first night, I realized that my room had some issues. It was right next to the ice machine so anytime someone went to get ice I heard it. That occured a few times during the late evening and didn’t help my sleep cycle since my bed was less than 10 feet from the ice maker.
In addition, I had a neighbor who liked to chat at high decibles on his cell phone (while listening to the other party reply on speakerphone). That didn’t help matters.
The next day, I explained the situation and requested a room change. They put me on a list and by the end of the day I was moved to a regular room which was much better.
I can’t fault the Doubletree on giving me the room I booked… yet I didn’t feel like I was really valued as a frequent traveler with them.
If you need a large room with working space or want to be centrally located, it’s definitely worth a look. Just be sure not to book a handicap accessible room if you don’t need it.

If you looking for a nice hotel in downtown Minneapolis, this is the place. It sits right next to Nicolet Mall, which has so many restaurants to choice from. The front desk people are super friendly and ready to give you a chocolate chip cookie. I highly recommend this hotel.

This DoubleTree is conveniently located at 11^th and LaSalle, just one block off Nicollet Mall and right behind Brit’s Pub (our room overlooked the Brit’s Pub patio). It’s nice, clean, and everyone was friendly. They give you a freshly baked cookie at check-​in.
Our room was nice, with a living room area with a couch and TV and a bedroom area with a TV, separated by the bathroom. The room had a fridge, microwave, and coffee maker, and the fridge was stocked with a few sodas and bottled water.
The bed was so very comfortable and I wanted to take the bedding home with me, especially the pillows.
There is a Starbucks attached to the hotel, and a small lounge with a bar and food. You’ll want to make other plans for breakfast — the breakfast buffet is small and costs a staggering $ 14 PER PERSON.

I love Hilton but I am going to have to do this. I checked into my room and lifted the toliet seat cover and found a present in there. It kind of grossed me out that the maid didn’t clean this… what else didn’t she clean… maybe my sheets or the towels?
I called down to inform them and they told me they were going to send up keys in 10 minutes for a new room. After 15 minutes I called (I had to get to work) and the phone rang 30 times… I am not kidding… see they have caller id (down there) and knew it was me… so I put it on speaker and just let it ring. The guy at front desk finally picked up and said my new keys were on there way. He bought himself some more time… I had to wait 20 minutes even though I was told it would be 10 minutes from the beginning.
So I get to my new room and the bathroom smells of urine. You know that homeless smell. I turned my fan on in there to suck it out… closed the door to the bathroom and went to work. In 16 years of business travel… this is a first for me… switching rooms because of a dirty toliet and the second room also being bad too. I think that the maid who brought me my new keys went down to the new room and cleaned the bathroom with a dirty rag. I should have just stayed in the first room
The hotel also seems to be under renovation too. The lobby is in the restaurant in front of a couple of booths. It is kind of funny. It is like a maze to get around… you may want to avoid it here until it has been fixed up.
The only positive is the gym is nice here.
I do not know if I would stay here again. This place is not to the standard I am use to when it comes to a Hilton Hotel. I hope they figure it out and make improvements.