Enterprise Rent-A-Car

It was very busy, both when I picked up and dropped off the rental car, but the people are really nice and very helpful. The building doesn’t look like much, but the people make up for it.

The check in and out process was quick. But professionalism is lacking sorely with this location. The guy who came to pick me up at the auto shop was 20 minutes late, and was friendly but very unkempt (just rolled out of bed, hoods on the corner sort of look). I was a little creeped out initially getting into the car with him.
Then the day they were supposed to take the car back and meet me at the shop, they stated they didn’t have the staff to meet me as previously promised. They said they would pick up the car Monday, but that I would be responsible if anything happened to the car while it was sitting on the street. Wow!!! So I returned it myself which took me another 45 minutes.
I wouldn’t use this location again. They are not focused on the customer.

We rented a car for a trip back to Wisconsin. For the fairly low rate we got a stripped down Kia Rio (manual windows, locks, etc.), it got great gas mileage though (about 40 mpg).
I asked when we rented the car if I could prepay for gas as it always seemed easier for me but the individual helping me ignored my request and then acted as if it was going to be too much trouble. Instead of going through the hassel I just decided to fill up before dropping off the car.
We had a quarter tank at pick-​up and I dropped it off with exactly a quarter tank (I am kind of a penny-​pincher). It wasn’t until I made the walk home that I realized they charged me over $ 5 for ONE gallon of gas. It isn’t worth my time to call and argue over $ 5.62 but I would highly recommend checking your charges before leaving… apparently this branch wants to pick up a couple extra bucks at the expense of a good customer experience.