Geek Squad

This is for Josh U., a Geeksquad [dot] com virtual agent from Arkansas (who I mistakenly referred to as «Josh A.» in an attempt to give him honorable mention in another agent’s eval). Since the company started in MN, I’m posting here.
Yesterday my computer had one of those viruses that hides all of your programs and data, tells you that you’ve lost all your stuff, tries «restoring» some of it successfully, but finally breaks it to you: the most important stuff on your computer will be lost forever if their data recovery software isn’t purchased. Of course, I believed what I was reading and thought the worse…
which is why I got in touch with Geeksquad online. They did such a good job on my computer at their location in the Lindbergh/​Buckhead neighborhood of Atlanta, GA. that reaching out to them for help was a no-​brainer.
Give thanks that Josh U. was the random agent I got while waiting in the online queue. Without half of the info I relayed above, Josh U. was able to diagnose the issue immediately. He wasn’t pushy with rates, letting me do what I thought was best for me price-​wise.
And he offered to check my relic and do a tune-​up on it while he worked on my other, virus-​plagued computer — without me even mentioning whether or not it was functioning properly. Yes, I paid for a service that allows me to ask for more than one computer to be worked on… but simultaneously? Josh U. demonstrated that shooting for the minimum wasn’t part of his work ethic. He was in «while I’m at it» mode all the way.
After getting in contact with two other agents with follow-​up questions earlier today, I realized that for the major issue I had, it’d be best to contact the first agent who worked on my computers (No offense to the other two agents. They were just as cool but simply weren’t put to the test like Josh U; and the last agent who helped me was the only one I let know about my Unilocaling, which I rarely do… although I never revealed my Unilocal identity to this agent.). So I left Josh U. a message after a session with the third agent, and I’m looking forward to speaking with him to tap his brain.
Thanks, Josh U. I’m a fan… and I Unilocal

Stay far away from GeekSquad, and in many cases, away from Best Buy in general. Here are some of the reasons why:
1. You will be very low on their list of priorities, below eating their snacks, flirting with the opposite sex (or same sex, whichever way they go), catching up on local gossip, and pretty much anything else that can prevent them from actually doing work.
2. Whether they have a solution or not, you will be clueless. At one point, they were going to replace my computer completely. I waited for 45 minutes for them to tell me that some other employee was searching in the back for a replacement computer.
3. They don’t care about you, your files, or what you need from your computer. When they were going to replace my computer, there was no regard for the data already on my computer.
4. No matter what level of protection you buy, they will try to sucker you into buying another level of protection.
5. Right hand does not know what the left hand is doing– The person who tried to sell me the additional plan didn’t even know the prices.
6. If you leave with the same problem you began with, consider yourself lucky that they didn’t make it worse.

Geek Squad is a rip off!
The Best Buy chain itself isn’t bad but its the Geek Squad that upsets me! These guys can and will prey on those who don’t have somewhat of an above average knowledge on computers. Their services are WAY over priced… trust me I know, I have a B.S. and M.S. in Information Systems. They can and will misdiagnose what is wrong with your computer to get you to pay more money and they know most people are ignorant and desperate enough to do so!
When I first began dating my girlfriend, she was constantly complaining about how slow her computer was running. She had took it to the Geek squad and these guys wanted to charge her $ 300 to take a «virus» off her computer AFTER paying like a 100 and so dollars just for a damn diagnostic. So, I asked her a series of questions about what her computer was doing along with the slow speed. The only other thing that it would do was give her warnings about low virtual memory in her system tray and freeze up. Usually, with virus infected computers, there are other error messages or outside processes running on the computer… which in her cases, none were. I told her based on my experience (which I do have a lot of btw), all she needed was a RAM upgrade! Best Buy recommended this too but they were going to charge her $ 70 for it! She went to
and ordered some for like $ 45. I opened her computer up, installed it in like 5 minutes, and she hasn’t had a problem with her computer’s speed since!
I know everyone is not fortunate enough to have a super geek for a boyfriend or girlfriend, but to take advantage of people’s ignorance of the inner workings of computers then falsely diagnose their problems and overcharge them for like 5 minutes of labor is ridiculous! Seriously people, in some cases, yes you may need to take your computer to a REASONABLY PRICED technician if a virus has severely affected your machine but a lot of times if you just pay $ 40 for a yearly subscription to Norton or McAffee anti-​viruses, your issue can be rectified. Geek Squad used FREE software (which can be download off the web) to help clean your computers… CCleaner, Ad-​Adawre, and Spybot. You have PLENTY of more options on how to fix your computer before paying Best Buy $ 300 to do it! Trust me when I tell you this… you are not getting $ 300 worth assistance or labor when these guys get a hold of your computer. Talk to your local computer nerd, run all your anti-​malware programs, and visit
before visiting these crooks!
CCleaner (cleans your temporary internet files and covers your tracks as far as where on the web you’ve been) —

Ad-​Aware (cleans your computer of Adware) —

Spybot– (cleans your computer of Spyware) —

(will scan your computer to determine if you need RAM and what type of RAM you need) —

Norton (anti-​virus programs that require yearly paid subscriptions) —
:
Mcaffee (anti-​virus programs that require yearly paid subscriptions) —

AVG (FREE anti virus program) —