Gracious Gifts FunkyChunky

I have experienced the worst customer service with Funky Chunky. I purchased a gift tray over the telephone and did not receive an email confirmation of my order which I was told I would receive. Being concerned about my order, I called the company several times and left voicemails (because calls are not answered); I also sent a few emails and have heard nothing. It’s been one week now. I would NOT recommend.

I was watching Twin Cities Live the other day and they previewed Funky Chunky as their deal of the day. For those of you who don’t watch TCL, I recommend watching if only for the deals, which is why I watch. So on this day any order of popcorn from Funky Chunky had a code you could enter for like 35% off your order. Which I should clarify this was a mail order. I don’t believe they have a retail store. Their popcorn is sold in other grocery stores and markets but I thought why not order from the source. Now I admit I am a bit of a popcorn snob. I have had popcorn from what I believe to be the best popcorn in the World. For those of you that have had Garrett’s in Chicago will understand what I am talking about. It’s just popcorn you say. I say you have not had popcorn until you have had Garrett’s. I have had Candyland and some of the other places in MN, NOTHING is close to Garrett’s. Well except for my friend Stacy who makes killer homemade caramel corn. So I am watching TCL and this popcorn looks amazing. They have several different flavors of popcorn that I want to try. So I go to their website on Thursday and start making selections. I ordered their Sea Salt Caramel, Peppermint Bark, Peanut butter Cup, Greek Yogurt Cranberry and the Sweetheart Mix which has a cinnamon flavored caramel with red hots. I was so excited and practically drooling when I was placing my order. I loved saving money so I could order more popcorn and they have free shipping. To my shock and surprise my popcorn arrived Friday afternoon. I couldn’t believe it. When we got home I had intended to just open one jar to share with my wife. Yeah right, that lasted all of one bite. We first had the Peanutbutter cup popcorn which is more like peanutbutter cups with some caramel popcorn in there. It is to die for. The Sea Salt Caramel is full of caramel and is sweet and savory. The Peppermint is very tasty, I loved the Greek Yogurt and cranberries and the red hots in the Sweetheart Mix are a perfect little addition. This popcorn is so good. They have other flavors available and pretzels too. I thought to myself I have to write a review and let others know how great this popcorn is and how quickly I received it. My popcorn was packaged very well to avoid any breakage. That being said, there is so much caramel, peanutbutter cups, Greek yogurt, etc that I don’t think the popcorn has a chance to break. I was surprised to see the reviews that are here were not good. The first few are a couple of years old and they seem to be corporate orders. Maybe this is a smaller company and they are not quite equipped to handle large corporate orders. Whatever it is my popcorn is amazing and the freshness and quality is perfect. Its only been a few days and we have already finished 2 of the jars and the others are on life support. Going to have to walk to work or something but its worth it. Garrett’s is still my favorite as I order it in the mail and they have shops in Chicago that you can go to. Who stands in line to get a bag of popcorn? People that have eaten Garrett’s. Although if Funky Chunky were to open a retail store, I bet people would stand in line to get their popcorn. It is that good!

I placed a corporate Christmas order for over $ 700 on 12÷8÷14 (all the same product). To my surprise, I received a follow up email from Funky Chunky on 12÷16÷14 stating that the holiday gift box that was supposed to package the items I was sending was out of stock and would need to replace with a snowflake box. I have two issues, first being that they should have been able to manage inventory and know they were out of the boxes. Second issue being that I had expected the product to ship soon after my order was placed, as many of my customers take a few weeks off during the holidays, hence my placing the order early. Further, I never received any tracking numbers to track the shipments and in visiting one of my customers, I saw the product and it simply looked of low quality. I would not purchase from Funky Chunky again!

Still don’t know if my order is going to be shipped in a timely manner. Conflicting information on their website. I opted for ground shipping understanding that there would be a delivery window of 3 +/​-​days. When I received my email confirmation the email stated that shipment would be in 3 days. I called the company to question and they were less than polite — I was told that I did not read the entire shipping policy page. I have now read the entire page, it one location it does say shipping within 72 hours but in another it states the item will be received in 3 days. Which is it?

Same story as the other posters. Used a corporate order upload on their with my logo, and completed a very long entry with all the addresses, products, etc. Basically created the mainfest for them — as they obviously have not accessed this technology themselves. Never got processed. I called seeveral times and then was told, several days later, that they had too much business and could not meet the deadline to get the order processed and delivered by Christmas. «Too bad so sad» attitiude.

wish i could rate them a zero. Ordered $ 200 worth of popcorn, they had a calendar to pick your shipping for guaranteed christmas delivery, so I ordered ¹²⁄₁₇. It is now 2 days past christmas, and I have nothing. I left 3 emails to them, and no response. I called today, and she cannot tell me when it will be coming. She says she will just have to email me as she cannot pull up the UPS website! What?
I get the email, and it is showing that the packages will not be here until ½! I ordered ¹²⁄₁₇ per the calendar that stated guaranteed delivery by christmas! Wow…