Greyhound Bus Lines

I booked a last minute trip the night before. Then showed up at the station at 6 AM to find out my bus was cancelled. They never notified me of the cancellation — and were surprised to hear that I was even able to book the ticket late the night before due to all the cancellations.
Despite all this — the company offered no help or refund. They directed me to a phone number, where I spoke with a very rude and impatient woman who hung up on me before offering any sort of help other than visit the website. From there, I filed a complaint and was told I would be contacted in 6 weeks.
All in all — don’t expect this company to care about you if anything goes wrong on your trip.

i use this to Greyhound between Minneapolis and Rochester at least twice month.
+ Facility is clean
+ WiFi in station
+ Staff is ok
+ Busses have had reliable power and Wifi
+ Seating not too cramped
+ Drivers are either on-​time or early
+ Cost is comparable to the cost of two tanks of gas to go back and forth
— The phone number listed is unanswered. They don’t have a customer service rep. at the station. They want you to call an 800 number instead that isn’t displayed on their website or this one. Why even put the number out there if you’re not going to answer the phone? I had a simple question and tried their number all day yesterday and nothing. I’m lucky and can walk to the station and ask my question, but I don’t really have time for that. That’s just stupid. I had the same issue when going from Minneapolis to Chicago. ANSWER THE DAMN PHONE or at least put the right one on the internet.
— Boarding for the bus is a free-​for-​all and not organized. This was especially bad at Christmas.
— Why do I have to show up 45 mins in advance? the bus isn’t even that early. The last time I commuted to Rochester I was the only one on the bus. It hardly takes 45 mins to board and load any baggage.
I’d continue to use for going back and forth to Rochester because of price, but it is what it is. You get what you pay for.

Absolutely horrendous company, hands down. I purchased a ticket through their website Jan 6 2014, around 1230am for the same day, departing that evening. When I showed up I was informed by an unaffiliated security guard that all buses were canceled. The station was locked and dark. I called every publicly listed phone number to try and get in touch with someone and was met with unanswered phones, dead lines, or machines providing prerecorded messages with no option to reach a representative. To date (June 6 on the same year) I have yet to get a refund from this company for my paid — for — and — canceled trip. They loophole their service agreements in such a manner that you can’t get a refund. To date, they have kept the $ 150 I paid for a bus ride.
An alternative company, MegaBus, sent me an automated text message alerting me to a canceled ride and automatically credited my money back to me when their lines suffered cancelations during this same period. Greyhound left me in the dark until the hour of my departure and still refuses my refund. MegaBus cost me $ 55 for the same trip for which Greyhound charged $ 150.
This company thrives on ripping off its customers via well written service agreements and refund loopholes. I do not know how it is still in business. Do a brief internet search; you will find MANY people with similar problems. I highly advise you avoid this company. They do not provide customers with a service.

Ugh. Greyhound.
Despite having a fairly nice facility — that is, as far as Greyhound stations go – I’ve only had so-​so experiences here. Unlike the Chicago station, where Greyhound Express boarding groups are strictly enforced, the Minneapolis staff doesn’t seem to have a problem with the «cattle call» style of boarding. In other words, first come, first served. And don’t even think about getting in line in front of those lined up suitcases; everyone knows that a suitcase in line is the equivalent of a person in line, and people won’t be afraid to yell at you if you try to (accidentally) budge.
One ridiculous aspect about this station — and the reason people line up their suitcases — is that the seats and tables are not close to the gates themselves (as you can see in one of the Unilocal pictures). As a result, you’ll have to choose between sitting on a seat or standing in line (or sitting on your suitcase… or sitting on the floor… or putting your suitcase in line).
But, whatever. It’s a Greyhound station. And my expectations for such should be reflected in my rating. Which they are.

Passed through this station on the way out West awhile back. It felt safe enough and it was pretty easy to switch buses. Couldn’t find any close restaurants so I ate out of the overpriced vending machines. Watched an Asian dude nuke a good looking homemade curry and got real jealous as I munched on my Doritos…

Conveniently located on the corner in downtown MSP at 9^th/​Hawthorne.
Unlike the larger Chicago station — there is no food area — only machines. Not that the Chicago eating area is so great– but they have yogurt, fruit, drinks and a fast-​food like menu for breakfast and lunch. Not at the MSP location. However, they DO have the same weird black wire chairs that seem to bounce back and make you feel like you just broke the chair.
This terminal does not have a separate «Express Seating» area — so you’ll get mixed in with all passengers regardless of the kind of ticket you have. Despite the sign that says «do not line up until called» everyone does it. They start boarding #1−10 — and usually, pre-​borad those who have issues — and kids. But I didn’t see anyone doing that from MSP. In fact, they seemed very short-​staffed. Not once did anyone approach me or look at my ticket, until just before I left. My online ticket had a #1 in the corner, which means priority seating. This can be nice for finding a seat with an outlet — because not all of the seats have them.
They do have that same lovely ticker-​tape that says «GREYHOUND HAS A POLICY OF NO INAPPROPRIATE BEHAVIOR AND ZERO TOLERANCE FOR ALCOHOL AND DRUGS. THANKS FOR GOING GREYHOUND.» Some people may find it troubling — or judge the service by the fact that they feel they have to say that, but when you think about all of the jackasses who take planes all the time (I’m talking to YOU ALEC BALDWIN and WHITNEY HOUSTON) — perhaps the airlines should start doing the same thing. Not that wealthy, rich or famous people would ever start to follow the rules or have any «common» courtesy. After all — courtesy seems to be required of only the common folk these days.
Personally, I could care less about who rides the bus; this $ 10 round trip from Chicago to MSP is beyond awesome! Unless you plunk down $ 86 for a monthly pass, you can’t hardly ride the CTA for just a day for that!
Being way early — I thought I’d check my email and do a little work before taking off. But I was wrong — because there ain’t no wi-​fi at the Greyhound bus terminal in downtown Minneapolis. This could be because there is a the city wi-​fi — but I couldn’t get it to work and kept getting the «out of range» message. BOO on YOU Greyhound! Not ok.
Bus drivers can be varied; I’ve lucked out and had a few nice ones. This one has a sense of humor — cautioning people that if they need more time at the 15 min Mickey D’s break, they can always wait for the next bus — 6 hours later. He also asked folks not to talk on the cell non-​stop. Wish the other drivers had said that on the other buses. And he means it – because he said if he gets any complaints, we’ll just stop and wait until the chatter is over. At least he didn’t say he’d kick ya off (though I wouldn’t mind if he did). One driver actually had to kick someone off who tried to sneak on without a ticket at Milwaukee during one trip. Must be pretty broke if ya can’t even afford Greyhound! This time, rather than having to listen to the typical white trash or ghettoliscious continual man-​trouble conversation, I got to sit in front of what was the nastiest, most disagreeable child I’ve ever seen. He was yelling and belligerent the whole way — and far too old to behave that way in public. Thank God he got off at Milwaukee so we all didn’t have to listen to him all the way to Chicago. I’ve never been so glad to see the two old ladies in my life — who sat behind me the rest of the way. Bottom line, bring ye some ear plugs.
The one woman driver I’ve had was the nicest; she actually did a head count before taking off you know your ass will be left behind if you ain’t on the bus. One guy sounded like a warden — sure would make a great one. He actually threatened that he would call the police if anyone stepped out of line. Then he announced that he would be cranking the heat and if we didn’t like it, we could take our coats off. Then he invited us to call the 800 number to make any complaints that we wished. Just a tad needlessly hostile.
Our driver also announced that he would be stopping about halfway to the first stop at Tomah, Wisconsin to take a leak in the Greyhound bus bathroom. That was a first. Guess he has his bathroom break needs all figured out. Personally, I try to time mine by the stops. When I go just before leaving, I don’t need to go again until we reach the first stop at the 2 hour interval.
The free wi-​fi is not entirely reliable, so don’t count on it — it can fade in and out. Bring a book or something to occupy yourself just in case.
But, all in all — Greyhound is far less hassle than the airport, the Express line’s seats are mucho comfy, and the price just can’t be beat. Just the gas alone would cost more — not to mention the aggravation! GO GREYHOUND — AND LEAVE THE DRIVING TO THEM!

Overall it’s one of there better stations and close to the target center so if you have a long layover you can get something to eat. Clean bathrooms and employees are helpfull.

Return leg (Minneapolis-​Chicago) of round trip express bus. Arrived at the terminal (which is fairly clean and bright) for the 7:25p departure printed on my ticket but was told the bus to Chicago actually departs at 9:15p and arrives in Chicago at 5:40am — though my ticket said 7:00p arrival (Greyhound said the «express» bus times are different only for «price» purposes). Anyways I was told I could leave and come back so I walked over to Hennepin Avenue where there are restaurants and bars (I relaxed at the first floor bar at Solera Cocina de Espana). The bus was filled to capacity, a very diverse crowd including a few couples with children, but everyone was well-​mannered. Wi-​fi worked fine but the guy behind me said he didn’t have a working power outlet and wanted to use my seatmate’s (who was trying to sleep). It was difficult to sleep without inadvertently bumping into or being bumped by my seatmate. Bus driver sounded and spoke exactly like the Marge character in «Fargo» and had a similar hairdo — how can you not like someone like that? Arrived at the Chicago terminal about 10 minutes early. At least in the summertime, it’s light out with people around, so walking the 2 blocks to the subway felt safe. Maybe it wasn’t the most comfortable ride (it was a bit warm but the overhead vent helped), but I’d recommend Greyhound for the value — a third of the price of airfare and it beats having to drive yourself.