H&R Block

This was my 2^nd time at H&R block, I went last year in another state and had a good experience so I came back to them again this year but in Minneapolis.
The 1^st person I saw was not registered to do out of state returns so I had to wait until another lady came in who was authorized to do them came in. The 2^nd lady was very good and she knew what she was doing but it took so long and I was there for over 2 ½ hours.
On the bright side, I did owe a lot less this year than last so maybe the wait was worth it. Overall everyone was very nice a professional, they did seem to enjoy their jobs which was refreshing.
I would recommend if you have anything complicated to call 1^st to make the appointment with the right person and don’t just book online. I just randomly picked someone during the online appointment service which caused me to have to wait longer in the end.