Hennepin County Medical Center

The Doctors, Ben, Dr. Clinton Senior ER DR. Nurses, Ben (?) RN intern Sarah, All were stellar. So happy to see they chose Mortenson construction for new ER wing across the street, it will be outstanding. They saved my 80 year old female friends life. She has an ultra comlex medical issue or issues and has 5 children and a husband in heaven. Security was amazing, they put up with abuse and say nothing negative, so professional. After hours in ER she went to hospital HCMC and they were even more sophisticated, detail oriented professionals. 3 days of complex tests, issues, corrections, charting, equipment refinements and never a discouraging word. Only focused on the positive. Tess RN, is amazing and every other RN and HCMC Dr. were A +++. No bull. I have been everywhere including Mayo hundreds of times with 12 plus complex seniors and for myself and have never seen this consistency level. I thank them all from the bottom of my heart for myself and the patient. She is now home recovering in her condo with the nurse coming this week to continue follow up care. I had no idea if she would even survive this and with their corrected coarse for her she is now hopeful for a very happy functional life for some years to come. Thank you and keep plugging away with all the right moves as your systems and employees make all the difference in the world.

REVIEW OF OB/​GYN & BIRTH CENTER:
Being the main emergency unit for the city, HCMC definitely gets some less than savory activity there. Once you get past the main entrance, though, the Birth Center is on a different planet. A lovely haven of expert care and kindness.
I had all of my prenatal checkups here, delivered my baby here, had my baby in the NICU here, and saw several lactation consultants here.
From the beginning, I’ve had nothing but stellar service. Their treatment of patients feels human-​centered. I never felt like I was just a number in a line waiting to be seen. I always felt listened to and respected.
I had originally planned for a natural birth with the midwives, but a preeclampsia diagnosis said otherwise. Despite my birth plan change, everyone was reassuring and helped me through the disappointment I felt about the new plan. They even were receptive to my desire to use hypnosis during the labor.
1) Firstly, the front staff and the nurses at the OB/​GYN clinic are amazing. I always chatted them up before every appointment!
2) The midwives I’ve seen (I’ve seen most of them) are all highly competent, warm, and accommodating… but maintain a respectful professionalism. They really respect your birth plan and are never condescending. I have never once felt like my care was subpar or worried that I was missing something. Some standout midwives (though ALL were great!) were Dawn Mosbrucker, Mary Malotky, Julia Cross, and Mandy Huber.
The midwife, Dawn, who delivered my baby, helped me through a challenging labor and remained calm and patient. She was adept and so precise in her work. She did her best to honor most of my birth plan wishes despite the preeclampsia and induction. I credit her with giving me a seamless delivery!
3) The NICU nurses caring for my baby were simply wonderful. They explained everything to me, taught me basic baby care, and were always kind in their treatment of my baby. Jenna was definitely a nurse who I felt went above and beyond to make me and my husband feel reassured. The director, Connie Adkisson, would update us daily about our baby’s condition in a comforting and respectful way.
4) All the lactation consultants I saw (I saw ~7) were great! Angel, Sheila, and Jenny were a few standouts who helped me so much.
I think my husband and I must’ve brought the birth center and NICU staff cookies every day.
They honestly deserve all the accolades you can give them.
A side note: We got spoiled by the treatment here because when we recently went to Park Nicollet for a pediatrics appointment, we were shocked into reality by the coldness of the care there.
— — —
The cons were when I had treatment outside of the midwives and Birth Center «sphere.»
For example, when I had some news about the ultrasound results during my pregnancy, a male obgyn came and talked to us. He was weird and not amiable. When I ended up getting the epidural, the anesthesiologist was a guy who was — though methodical and highly competent — lacked any bedside manner. Finally, the food from the cafeteria was gross. Everything was always chewy and tasted the same – no matter the meal.
— — -
Tldr; If and when I have my second child, I’m coming back here in a heartbeat.

Horrible horrible experience with their Dermatology Clinic. I did a revisit in August and the doctor prescribed me some medicine for my acne. After 3 days using it, I felt light headed at work and had to stop working for several hours. So I stopped using the medicine. Then I called the clinics on a Saturday telling them what happened, the person said that she would pass on the notes to a nurse and they would call me back on Monday/​Tuesday. I kept waiting for the call. No one from the clinic ever called me! My acne kept getting worse and I felt they didn’t even care about me. One month later, I got a bill for this revisit for $ 107.00! I got nothing from is except using their prescribed pill for 3 days… I called them later and they wouldn’t waive any of the fee and they claimed that they never got any notes left in the system… Please, please never come here unless you want to make yourself really mad.

Horrible care in a stale environment, followed up by a bill my insurance won’t cover, because they billed me for services without discussing with me first that they were not a normal office visit for the APS department! Couldn’t be more unhappy! do not come here!

I’m absolutely disgusted with the service I received at the Hennepin County Medical Center hospital in Minneapolis, MN I’ve been waiting to be seen by a doctor for two hours and no one even came over to let me know how long they are going to be. I was left waiting with a pain in my eyes and you could clearly see there was something wrong with them as the eyeballs were covered with blood in both eyes.
It would be good if someone actually communicated with me to let me know how long they are going to be not leaving someone waiting wondering what’s going on and not knowing if its something serious or not?. I doubt a complaint service to that same institution will do anything about it. Do Doctors and nurses work outside the law within the HCMC?
However, I would encourage anyone who have being at Downtown HCMC or, regardless of their location TO submit a complaint to the HCMC Director so that the complaint information remain live until the Dr does something of medical negligence with one of their other patient that cause investigation by the higher authority at mn /​health-​licensing
The word parasite means a cadger, bloodsucker and hanger-​on, it also donates as uninvited, unwelcomed and despised person however, in the Oxford English dictionary there are harmful parasite organisms which lives in or on your body against your will by absorbing vitamins and neutrons from your body which is necessary for you to have a healthy body, but damages inflicted on your body by these parasites could result lack of ability to do your daily life obligations. As it is well known, those parasites live and multiply on unhygienic bodies and places where often sanitation is nonexistence.
The same criterion applies to the parasitic leadership, they are uninvited and lack the public support, but rather they are augur-​ill by the people in their presence around the corridor of powers, despite they forcefully insert influence to secure their presence against the will of the society who is suffering from chronic social ills. The reason why people express their fear and anger is that the real damage inflicting upon the nation and the society by the parasitic leadership is inevitable and the subsequent destruction and division they bring about create enormous misery and suffering.
As those parasites belong to the germs and insects which could be eliminated when people maintain good sanitation in the habitat surroundings and personal hygiene, similarly the parasitic leadership could face extinction when society reclaims the will and collective social consciousness that gets ride off the statuesque.
File compliance with state department of health a federal department of justice and file complaints with doctors licensing agency
Minnesota Board of Medical Practice office is open Monday through Friday, 8:00 a.m. to 4:30 p. m
Contacting the Board: Main Telephone Number: 612−617−2130
Fax Number: 612−617−2166
MN Relay Service for Hearing Impaired: (800) 627‑3529
Toll Free Number (MN Complaints Only): (800) 657‑3709
Location and Mailing Address 2829 University Avenue SE, Suite 500
Minneapolis, MN 55 414‑3246

My son was burned over 30% of his body in a house fire. He is currently in the BURN UNI ICU at HCMC.
I know he is in the best place he could be for the best care and recovery for his burns.
The exceptional care i know he is receiving makes it so much easier for me as his mom to be 1,500 miles away through most of this nightmare!
I am deeply grateful to everyone who does the challenging, tough and crucial work within that space: The dedicated nurses, the awesome nursing assistants, various therapists, nutritionists, the skillful docs, and the unsung people who keep the space clean and as infection free as possible. It takes a special kind of person to do this work; and hold the space for such complex, often life and death conditions. Tracking and monitoring vital body conditions, physically caring for vulnerable bodies in great pain; your sensitivity in knowing when to be nurturing and when to stand back and empower your patients; dealing with intense emotional dynamics of not only the patients, but also families! Your support of struggling family members… And your wonderful humor!
You ALL rock. I love you all. You are helping me to find that damn pony in this pile of shit!
deep bows of gratitude and admiration.
Carol Fitzgerald

If I could give this place negative stars I would. The care here has been that bad. My mother was in a near fatal car crash and was airlifted here. She broke her femur in three places, broke her sternum, several ribs, and vertebrae in her lower back and neck. The doctors here are great, they are not the problem. The problem is literally everything else.
I’m an interior designer, and let me tell you this place was decorated nicely, but that’s about it. The interior of this building is a giant maze! I have requested maps several times, they are no help. They are a rough outline of the building with either red orange blue green or purple on them depending on the building. No corridors no hallways. I’ve been lost here too many times to count.
The design aside the care here is TERRIBLE. The nurses are rude and never listen, they have dropped her leg (the one that’s broken in three places) several times, delaying her progress and causing her severe pain. And then after hurting her they refuse to give her pain meds. They have lost/​stolen several of our personal items, along with hospital equipment. Not only that but we need a social worker to help with discharge since her insurance is a little weird. We were here for over a week before she came down to see us, and when she did she pretty much said, that sucks and left. I am FURIOUS with this hospital and the care my mother is receiving. None of the orders get submitted, administration does nothing, the nurses are rude and I’ve had to do their job on more than one occasion, and on top of that they’re oblivious and have made her injuries worse multiple times. However if you get a nurse named Mallory in stnu she is AMAZING, honestly the only reason I haven’t demanded to talk to the hospital head is because Mallory has offered some hope.
DO NOT GO HERE. if you want to see Mallory or are just dealing with a doctor and not nurses or administration then you MIGHT be ok. Otherwise avoid this hospital like the plague. It should be shut down the service is so poor.

Worst hospital I have been to. Poor emergency care, urgent care and facilities

My boyfriend has been hospitalized here four times in four months for a mysterious illness– the first hospitalization was for a full month. The medical care we have received has been fine; the nursing care has been fine and sometimes really good. However the pharmacy and administrative end are severely lacking. We have had to fight for medications, fight for messages to get through to doctors, fight to be kept informed, and fight to get his insurance straightened out. They sent a financial person to come «help» with his medical assistance application, and she screwed it up so badly, we’ve been fighting the system for a full four months. As I type this, we have been waiting 4 ½ hours for his treatment to come up from the pharmacy. Don’t come here. Just don’t. The care is not worth the battle you will have to face over every little thing.
Edit: We finally received his treatment after having been here 4 ¾ hours. We were told that the order wasn’t actually completed and sent until we’d already been here at least 2 hours. This is exactly what I’m talking about.

It’s with some regret that I write this review as many of the other reviews are truly very bad. However, as many of them say — the specialty departments are HCMC are very good. After numerous hospitalizations for a recurring condition my father ended up here, at HCMC, after a very bad car fire. He stayed in the Fire/​Burn unit for about a week and the staff and doctors there were all very accomodating and helpful. (Even to me who, by nature, is OCD and a tad overbearing at times)
I have had no experience with the ER as — due to the extent of his injuries — we simply bipassed that area.
I am only giving ⁴⁄₅ stars though for the following — previously commented on — faults:
1. Good luck finding your way around. I am glad I used to work here so I had a slight working knowledge of the maze.
2. Good luck finding somehwere to park your car.
3. If you complete #2 — good luck finding your car when you want to leave.
4. If you complete both #2 and #3 — get your wallet ready because you’re going to have to pay an arm and a leg to leave here.

After collapsing at an event, I was taken to HCMC’s emergency room, where the level of care was outstanding. Each person greeted me with, «I’m so sorry you had to come in tonight – this wasn’t how you planned your evening.» They were compassionate and understanding, and I was so touched. I have to give an especially big thank you to my nurse, Jill, who orchestrated all of my care, made me feel comfortable, and communicated my needs to each doctor and technician I saw. I can’t say enough good things. Thank you so much!

This review is for their emergency room and follow up care! I went to HCMC with a severe finger laceration that required the fingernail to be removed in order to stich it. Was very happy with the level of care in ensuring both my finger and nail would heal good and fast which it has!

This is my hospital of choice: excellent medical reputation, knowledgeable and friendly medical and support staff. I often work with pastoral care here. Always caring yet professional.

I was driving to an appointment in Minneapolis when suddenly I felt as if I was going to pass out. It was late afternoon and my regular doctor’s office was already closed, and I was near Hennepin County hospital,. so somehow I managed to park and go to the Emergency Room there. The woman in triage told me that I had a blood pressure of 180 and seemed to take me seriously (although she remarked somewhat cattily, «That’s not the highest I’ve seen today, or even this hour.») From that point on it went from bad to worse. I attempted to explain to two clueless interns that I believed I was having a bad reaction to antibiotics prescribed by my dentist, but they more or less ignored this as various attendants came in to do EKGs and draw blood. Meanwhile I was struggling to maintain consciousness while I was left sitting for long periods. Finally an attendant came in, handed me some papers, and essentially told me to get out, that they were done with me. No instructions, no medication, no diagnosis — nothing. In fact, I was left with the very sticky and intractable EKG tabs still attached all over my body. I stuck my head out of the cubicle to try to get someone’s attention to help me take these off. I’m a guy with many body hair, and getting these off is painful. No one paid any attention. Finally (and painfully) I managed to remove most of them and stagger out.
The cost of this «experience» was around $ 1500. Now I am not the sort of person who makes a habit of going to emergency rooms. I have only done this once before when I was experiencing severe abdominal pain. An hour later I was told that I had a kidney stone, was given appropriate pain medication and instructions, and a report had been sent to my regular doctor. All for a bill of around $ 800. Of course that was in civilized Southern California, which is supposed to be expensive. Anyone who feels like that should try Minneapolis, where the medical care is supposed to be so great. It’s not. It’s just unbelievably over-​priced.
The bottom line is: The Hennepin County Hospital is a ripoff. AVOID AT ALL COSTS! I agree with the several other negative reviewers.

If I get sick, I hope its not in downtown Minneapolis
Not because the care here is bad. The friend I came here to visit appeared to be getting quite good care. The doctor who came in was personable, knowledgeable, and answered even the stupidest of questions. Of course my friend is an RN, so she is a discriminating consumer.
The issue for me is that I think my friends would never find me here. «Maze»? … «Labyrinth»? … no «Gordian Knot» best describes the confusion of hallways and passages here.
Many friendly employees/​volunteers provided guidance … just not correct guidance. However, I had the law of probability on my side and eventually found the room I was looking for.
If you need to visit someone here I recommend hiring a couple of Sherpas to guide you.

I went to HCMC GI Clinic for un– controllable diarrhea that I had for several months. The doctor I saw was very nice but… did little to nothing to find a reason for my symptoms. I was seen at this clinic for several months to get answers. The answer I got from HCMC GI Clinic doctor was «take Imodium four times a day, every day». That turned out to be the worse piece of medical advise for my medical condition.
I had a c. diff infection that was diagnosed elsewhere.
I called the head physician of the GI clinic to inform, 20 days later and I have completed the 14 days of necessary medication to get rid of this horrible infection and I have been seen for a follow up appointment by the non-​HCMC physician who diagnosed this infection, and re-​tested for c. diff, I am STILL waiting to hear back from HCMC on how they missed this infection and why I was given wrong medical advise. I’m guessing when they do finally get back to me it will be a whopper of an excuse!
I would hope that when you go to the doctor with symptoms that doctor would listen carefully and do the necessary testing if needed so that the patient is not suffering with symptoms and infecting other patients, staff and general public because of a doctor’s lack of knowledge.

3 word What a dump
I realize this is the dumping ground for everyone in the state that doesn’t have insurance but the money they do make off everyone else should be enough for some modernization of facilites. Possibly cut back on some upper managment and there would be more funds.
Now to the care (or lack there of) last year when the back of my neck blew up in size, the nurse at the prison i worked at told me i needed to go to the ER immediatly. After a wait of about 2 hours i was finally seen by an intern who consulted with another intern who decided they should ultra sound my neck to see if there was flued inside (duh! I had a musk mellon sized swollen neck of course there was something in there) so after waiting 25 minutes for one of these future dr’s in training to find a ultra sound machine. they brought it in, and WOW it didn’t work. They found the 2^nd one quickly looked at the back of my neck,…3 more interns came in all ooood and awwed then aruged with weather or not to lance my neck and drain the fluid. After much discussion and no decision they consulted a real dr… (personally i think they shook a magic 8 ball for the answer) anyway they came back said that they really couldn’t tell if there was flued in my neck because of hair covering it and said it was most likely a case of cellulitus and to come back monday if it wasn’t improved. WORST HEALTH CARE EVER! A vet would have done a better job of diagnosing me
Thank god for Park Nicollet/​Methodist Hosptial. I had a severe MRSA staph infection which hospitalized me. I still haven’t paid the HCMC ER bill and never will. HCMC may have good speciality departments. Their Emergeny Room is HORRIBLE. if you’re ever in an ambulance be sure they take you to anywhere BUT HCMC two thumbs down

This is where I gave birth to my little ball of joy, Ilsa.
I ended up having a c-​section at the last minute, and I am forever thankful that I had the best care available in the state. Dr. Luppo is no nonsense but amazing. The staff was fabulous as well.
Why only 4 stars? The food sucked and the birthing rooms don’t have tubs.

Unless you’re bleeding out, ask your medical staff in the ambulance to take you to a different hospital like Abbot Northwestern.
This is a place where people come to die.
It is the number one place to treat major trauma, but after that get the hell out.