Hoover Wheel Alignment

STAY AWAY FROM HOOVER ON HENNEPIN. Brought my vehicle in for an alignment. The mechanics noticed there were parts that needed to be replaced. I told them that I had previous knowledge that I needed to replace some parts and that all I wanted done was an alignment. They denied me an alignment after multiple times asking them and stated that they wouldn’t align the front tires cause it would be «stealing my money». The mechanic pulled my car out and I was asked to pay an inspection fee for something I was already aware of and they did not do any repairs to my vehicle. I calmly told the secretary that I was going to step outside and lock my car. While in my car I called the Minneapolis Police to ask for advice and was approached by the owner. The owner seemed irritated at what was going on and did not give me the time of day to explain what happened. He ended up raising his voice and insulting me many times. I stated that I was trying to explain what happened and be respectful to him but ended up being told to leave and never come back. I cannot believe they wanted to charge me for doing zero work and trying to make money off of knowledge that I already knew by telling me what I needed to fix.

I reached there without an appointment. But I was OK keeping my car for the whole day. Other than tire alignment, I asked them to investigate a possible leak in one of the tires, and they did locate it and charge reasonably for the service. Got a call after 2.5 hrs saying that its all done.
This place is located close to a good no. of bus routes. So I could go back home easily and didn’t have to hang around there waiting.

These guys are awesome!
I came here for a wheel alignment after I had replaced my outer tie rod myself. They did the alignment within 20 minutes. Amazingly fast. Even took my car out to test it. I asked them if they would pump my tie rod up with grease since I didnt have a grease gun to do it myself and they did it. FREE OF CHARGE! I was expecting to pay at least a couple bucks. When I called Firestorm to see if they would do it, they laughed in my face.
After going to some really bad car repair shops in the area (namely University Service) this place is a welcome relief. They told me that I had cracked control arm bushings but didn’t pressure me to do it. Said I had about a year to fix it. Thank God. After putting $ 500 into this car it’s good to know that I have a break.
You have gained a new loyal customer, Hoover Alignment! Thanks!

Hoover Wheel is about the basics. Nothing fancy even on the grubby side, because it’s a garage not a restaurant, so you will not be paying for fancy extras regarding aesthetics. They keep their appointments on a marked up paper (yes paper) notebook, although there is a computer for billing. They have been prompt on keeping appointment times. Soon as I arrived they took my second car known as the Beater into a stall. There is a tiny waiting room with a small TV and coffee. In less than ten minutes I was informed what the problem was and I was even walked to the bay and shown the damaged section. I was then given a time and cost estimate for the repairs. Came back in two hours and no surprises, car in the lot, here’s the bill exactly as quoted, pay the man, take your keys, good bye. This is how I like repairs to operate.

Driving in, I remembered Richard N’s comment about Hoover’s being «old school,» and I agree. This place is excellent because the mechanics know mechanical things, not computers, and they do the job right. I had a ball joint and other parts replaced, plus a four wheel alignment on our BMW Z3, and could tell a noticeable improvement on the drive home. Work was done within the time Mike told me it would be done, and it was done right. Joseph drove me to the U so I could get some work done, and When the job was done, another mechanic picked me up and brought me back. I trust these guys with my alignment, brake, and wheel work! Great experience. Highly recommended for foreign and domestic vehicles.

Very nice place that deserves a five star and positive review. I thought my car has alignment problem and went to this place because it’s close. The guy called Mike checked my car and told me there is nothing wrong with alignment. I was charged for the labor anyway but I like his honesty. Had unpleasant experience with chain shop such as Midas, so I appreciate honesty in business.

I was informed about this place from another Auto Repair Shop, I was told how inexpensive they were. So I went down and checked it out for myself and they were. I called ahead at about 1pm and asked if they could get me in and out that day, I was told «yes, we can have it done before 4pm. Well only about 1 ½ hours later it was done and way less then the other quotes I received.
Great Place !!! I highly recommend this shop !!!