Jefferson Busline

We used this bus company for a charter service for our wedding. We wanted to have a bus that would bring guests to and from the hotels. This would accommodate out of town guests and prevent people from drinking and driving. We chose Jefferson because it was the company that our friends used for their wedding.
My husband was the one who dealt with setting the entire thing up. From my conversations with him they were by far the most professional service. Many of the other services just didn’t respond. Jefferson was also willing to work with us on the price, but they were the cheapest and offered the best buses.
The bus itself was great. Everyone we talked to after the wedding commented on how nice the bus was; not only that we offered it, but the quality of the bus. The seats were comfy, it had wifi (not that we needed it on our short trip), and it was big enough to accommodate everyone.
Really what this company owes this great review to is Troy B, our bus driver. We ran one shuttle going to the wedding, and then three shuttles going back to the hotels. So basically the bus would just make a loop throughout the night. My mom took the 2^nd to last shuttle and was probably the only person going to her hotel. Well when I got off the bus Troy pulled me aside. He told me that he had spent the entire ride back with my mom talking to her. He said that she made his night and how much fun he had driving with her. He then gave me a hug and said he was so happy for us and he wished us a great future. Words cannot express how much that meant to me. Being a gay couple it was always kind of a fear in the back of our minds as to how people would treat us. Odds were high that they wouldn’t say no to us, but that doesn’t mean they have to be nice to us. Troy’s small act of appreciation and kindness meant so much to us. He was a total stranger who was overwhelmed with joy and happiness for us. He went above and beyond in my book. For that alone this company will have a place in my heart, as will Troy.
Thanks for providing our guests and us with such a wonderful experience!

While traveling to visit family, I booked a ticket over the phone which had to be refunded because the woman mistakenly made the ticket from the downtown center instead of the airport– no big deal but I was never told that if going from the airport I had to take Land to Air first. Land to air picks up at ground transportation and Jefferson picks up at the bus terminal which requires a quick ride on the tram from the terminal– the location of pick up was confirmed by two information counter individuals. So after waiting on the phone for 5min I talked to an individual from Jefferson bus lines and discovered I wasn’t in the right location, she argued with me that I was and was not able to give me directions from the airport. I tried to explain that I was never told I needed to take a separate bus line first– how would one know if they bought a ticket for Jefferson Lines? I called again because once I got to Land to Air they had no record of me with my confirmation number. The woman told me no supervisor was available, she repeatedly interrupted me and argued to me that the locations were the same– Even though I just did the route and again, where Jefferson picks up by the city bus lines is a completely different location than from where Land to Air picks up at the terminal. The woman repeatedly interrupted me, insisted the locations were the same and hung up on me. I never was able to explain that when booking a bus ticket over the phone it would be helpful to have directions from the airport and if having to use another bus line the customer needs to know. I work in customer service and service to individuals at the highest level as member of the armed forces for 14years, I’ve never experienced this level of disrespect and never do you argue with the customer who is in need of help. Unfortunately I don’t have the woman’s name and it is a disgrace to treat people the way she did.