Joffe MediCenter

I am a nurse so I know I must be my own advocate & so I fully researched facilities providing the Lasik surgery procedure in the area. I narrowed it down to two facilities, with Joffe being my final choice. Let me tell you, I did not regret it. Joffe provides the same quality of care and procedures as the competitor, but at a fraction of the price. All the staff here are wonderful & willing to help, answer questions or anything you may need. Dr. Heuer (the surgeon completing the Lasik eye surgery) is very personal and caring. She walks you through everything. Dr. Hallstrom is super nice & willing to answer all questions & address any concerns. I also purchased the Groupon & received all Laser Lasik! Today I am at my follow up appointment. It hasn’t even been 24 hours since my procedure, & I can already see better than ²⁰⁄₂₀! I am seeing ²⁰⁄₁₅. Absolutely amazing beings I had moderate vision loss with a severe astigmatism. Thank you Joffe!!! The gift of seeing is priceless :)

My mindset on LASIK for the last several years has been based on a scene from The Simposons when Ned Flanders says «It’s all well and good until the 10 year mark when your eyes fall out»… So since I now know several people who have had LASIK more than 10 years ago and they still have their eyes I decided to take the plunge :)
The entire staff at Joffe were awesome from the receptionist to the assistants, Dr. Hallstrom, and Dr. Heuer who did the actual procedure. All my questions were answered and any fears I had were qualmed. Dr. Hallstrom was really great and made me feel much more comfortable about the entire process.
You don’t meet Dr. Heuer until the day of the procedure but she is overly sweet and you trust her immediately after meeting her. The procedure is quick and relatively painless. The worst part of the whole thing was waking up from the nap after (TAKE THE VALIUM THEY OFFER!) Your eyes will feel really dry and like there is something in both of them that you really want to get out. After you open them enough for eye drops everything is much better.
The next morning when you go back for your check up your eyes are already better than they have ever been and you giggle because you can see every leaf on the trees. It’s distracting.
It has been a little over two weeks and I am still so excited about it all. If you are on the fence, DO IT. You won’t regret Lasik or going to Joffe for it!

There are so many Lasik providers out there. After doing much research, calling and visiting them I chose Joffe. Why you may ask? They rose above everybody in customer care. They treat you like a person, not a number. After my initual consultation I was even more confident i was making the right choice. Now, only 5 hours post procedure I am pretty confident i’m seeing ²⁰⁄₂₀ already. If you’re looking to be well informed on choices for procedure, payment and want to be treated with respect and more importantly a person, not profit-​Choose Joffe. They Dr’s always make themselves available via phone and email with any questions you have also. Seriously, your vision is nothing to cheap out on-​go to a professional, not a chop shop. Joffe Joffe Joffe all the way…

Joffe rocks! I had my procedure done yesterday and I was in the procedure room for about 5 minutes total! Super easy and painless procedure! A little pressure on the eyeball (which is numbed of course), some loud noises and a bit of a smell. Easy-​peasy. The first couple hours after surgery you should fall asleep or take a nap, I wasn’t able to do so. The eyes felt really swollen and uncomfortable but tolerable. Three house after my surgery I could comfortably open them again and I COULD SEE just like when I had contacts or glasses in!!! Joffe has a wonderful friendly staff! Ps. They also have a living social deal $ 500 for $ 1000 worth of services!

I had my procedure done 3 years ago and I am very happy with the results. It was one of the best investments I’ve made. I experienced some dry eyes in the beginning but now I rarely need eye drops.

I’m going to give you my review and a description of the process. So, spoiler alert.
From start to finish, my experience with Joffe has been amazing. I shopped around, went to Lasik Plus, Joffe, and Whiting and of the three, I felt most comfortable with the staff and facilities at Joffe. The Whiting Clinic was very similar, but it felt less personal and I didn’t like the location of the surgery room itself. So I decided on Joffe. I chose… wisely.
The staff is incredibly friendly and helpful. Obviously they are selling you a service, but they go out of their way to make sure you feel incredibly comfortable. I mean, it’s YOUR EYES. You don’t F around with your eyes, am I right?
I arrived the day of in the pouring rain and was the 2^nd appointment of the day. They re-​measured my eyes and got me in a private room very quickly. We handled payment, popped a couple valium, and sat in a nice massage chair while I waited for my laser eyes.
Before I knew it, I was up. Dr. Heuer (who is AMAZING, btw) dropped enough numbing drops into my eye to make an elephant feel nothing, took a quick look, and got me under the laser. My stomach had been in knots, but between her incredibly genuine, kind demeanor and the valium, I was in a much better place than I had been 15 minutes previously.
The procedure itself goes something like this:
Lay back. They cover one eye. They tape your eyelids back. They put a tool in that keeps your eye open. There’s a green light to stare at and you can peripherally see the red lasers. Then they put a suction onto your eye and everything fades out. I saw green and red fireworks while the machine cuts the cornea. Suction comes off, corneal flap flipped back, laser goes to town. Smells like burnt hair if you’ve ever wondered what cooking your eyeballs smells like. Then a nice cool flush with some liquid. The doctor does some final smoothing of your cornea and VOILA! Onto the second eye, you sit up, and you’ve got magical vision!
From the time I entered the surgery room to the time I walked out and hugged my wife through emotional tears was 10 minutes tops. TOPS. Dr. Heuer gave me a big hug after (and the next morning again when I saw her for my follow up). And throughout the whole process she was talking me through it. She’s got the kind of voice that could make you feel at ease with anything.
It’s 3 days later now and my vision is great. I couldn’t see ²⁰⁄₂₀ on the follow up the next morning, but my prescription was also pretty aggressive. I see just as well, if not better, than I ever did with glasses or contacts and I hear it’s going to continue to improve as my eyes heal. So I’m incredibly happy with my life-​changing results.

Thanks you to the friendly staff at joffe I am able to see without glasses or contacts. Its truely amazing how nice and professional the staff here is. I’d recommend them everyone.

Amazingly helpful staff. I loved my experience there. I shopped around, but Joffe was by far the most impressive and I felt most comfortable there. They price match and were extremely helpful answering my questions. Dr. Heuer is so bubbly and she made the procedure painless and quick. I will definitely refer everyone to Joffe because they are WAY better than Whiting no questions asked.

The surgeon was great. She put me at ease and explained everything. The whole staff was friendly and knowledgable. They told me exactly what to expect, and that’s what happened. I was nervous the first night after the procedure, but by the next morning I was feeling much better. I would recommend this place to anyone who wants to see better. Don’t wait any longer!

I just had my procedure two days ago, and I had an absolutely wonderful experience at Joffe. The staff were very kind and eagerly answered all of my questions, and told me their Lasik stories when I asked them. I will be honest — the procedure is not for the faint of heart. It was terrifying, but also amazing, and not something I will ever forget! Dr. Heuer talked me through every step, and she is one of the sweetest people I have ever met. The doctors remembered me from my consultation when I came in for the procedure, and greeted me like an old friend. I watched them interacting with their other patients as well, and they treated each person as if they were their most special patient. The procedure itself took all of three minutes, and I had ²⁰⁄₂₀ by the next morning when I went in for my checkup. I was in and out in half an hour the day of the surgery. I highly recommend Joffe to anyone looking to get Lasik!

I had a great experience at Joffe Medicenter! I would recommend them to anyone. The staff was really friendly and knowledgeable. They answered all my questions and made me feel comfortable with the procedure. Doctor Heuer is the sweetest and she talked me through every steps so I knew what to expect. I got the Groupon so the price was very reasonable. It’s a life changing experience and I regret not doing it sooner!

Let me start out this review by saying I did not actually get Lasik from Joffe, only a consult.
I went to Joffe for my first Lasik consult about a year ago. I ended up going with another clinic for the actual procedure for several important reasons:
— Their advertising is misleading.
— I didn’t feel like I got as much information here as the other clinic.
— I felt very pressured into making a surgical appointment right away.
— Their pricing and long-​term guarantees aren’t as good as other clinics.
— They told me I was a perfect candidate for Lasik when another clinic told me the safer option was PRK.
I cancelled my Lasik procedure appt here immediately after I had a second consult elsewhere. The next day I got a call from a care manager at Joffe asking why I had cancelled. I explained the circumstances, citing the results from the other clinic recommending PRK. She told me in her Kim Kardashian valley girl voice «Honey, you do not need PRK.» Excuse me, but you do not call clients «honey.» I felt that was completely unprofessional and belittling. Also, you are not the physician, so you have no right to say whether I need Lasik or PRK.
Weeks later I got another call from Joffe asking if I had any questions or concerns, and I told them that the final straw for me was this care manager rubbing me the wrong way — based on the completely generic reaction of the woman, I doubt there was any follow up.
All in all, I got a bad vibe from this place and their pushy sales methods really gave me the feeling they were trying to take advantage of me, whether or not they were. I went with Whiting Clinic instead, and couldn’t be happier.

I called and scheduled an appointment for a LASIK eye exam for 2pm on Wednesday, September 29^th. I showed early, completed the paperwork and began the testing to see if I would be considered for LASIK surgery (I am a «great candidate»). Before the LASIK exam began, I clearly stated that I was there in response to the promotion in the Eugene Weekly advertising $ 495/​eye LASIK surgery. After the testing was completed, the doctor (who was really nice) told me that the price of the procedure is $ 1,195/eye, to which I responded that I was only there for the promotional $ 495/​eye price. She said that I wouldn’t be able to get that price unless I scheduled the procedure on Friday, which I couldn’t do because I need to not wear contacts for six days prior the surgery. So I left feeling like Joffe Medi-​Center had wasted an hour and a half of my time testing, poking at and dilating my eyes (which really sucks, by the way). I’m a bicyclist and even got a Zipcar so I could make our scheduled appointment. I also left feeling like maybe I read the ad wrong. I took another look at the half-​page ad in the Eugene Weekly (Volume 12, Issue 18 — Sept. 22 – 28) just a moment ago and in large, bold text it says, «Hurry! Call now for details! ACT BY OCT 31ST!» and is repeated in the footer of the ad. I acted on the ad by not only calling to schedule an appointment, but by coming in to get the LASIK eye exam. I would like to schedule the LASIK procedure at the advertised rate of $ 495 and eye.
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The above is an email I sent to Joffe Medi-​Center in hopes they would come around and give me the advertised rate. They responded by saying that they were sorry I didn’t qualify for the $ 495/​eye price, while the doctor said that I did qualify, but just couldn’t schedule on Friday.

I had the worst experience at Joffe in Mpls. The place is a zoo and the staff doesnt communicate. The day of surgery they told me I wasnt a candidate for anything (after a week of glasses) and doctor Foley didnt even bother to tell me himself. I dont care how cheap it may be, you cant trust your eyes to them especially with only a 12 month guarantee. I drove down the road to Whiting and was taken care of the very next day…20/800 to ²⁰⁄₂₀ overnight. Dr. David Whiting and his staff is the best in the business. Check them out first if you want to feel cared for.

I purchased 2 Groupons for $ 500 for half off of LASIK services at Joffe. They claimed the surgery started at $ 495 and the max would be $ 1195 per eye. I was so excited to finally have the opportunity to get my eyes corrected.
I was first seen by a technician who did an initial evaluation of my eyes and set me down in front of a video. Then Dr. Johnson met with me. At first, he thought I was someone else because he said he was given the wrong chart. Mind you, there were maybe 3 patients in the office at this time as it was a late appointment.
He ran a few more tests and told me I was a better candidate for PRK. He then explained that would be $ 1195 per eye. I was prepared for that.
I asked him if having psoriasis would affect my diagnosis. He didn’t have an answer for this and said he would check with Dr. Foley on Thursday. I thought that was odd he didn’t know, since I had been warned it might be a factor.
I then met with the manager of the office, who set up my appointments and went over the expenses. There was a little confusion here as she was the one to explain to me that they only do one eye at a time, so this would involve 2 surgeries plus 2 follow up visits for each eye. Still not that bad a deal for better vision.
On Thursday I got a call from Dr. Johnson asking me to call him because there had been a change in my diagnosis. I tried to return his call, however he’d given me a wrong number. I located my call log and returned his call around 4pm and had to leave a message. I was anxious to find out what he had learned, thinking in the back of my mind it couldn’t be good news.
I called again on Friday morning and was told he was out of the office for the day. The receptionist said she couldn’t leave her desk to get my file. I asked if anyone else could call me and tell me. She said she would have someone else call. Around 1pm, I received a call from another person at Joffe, returning my message from the night before. I asked if she could tell me what Dr. Johnson needed to tell me. Again, she didn’t have my file. Again I asked if another doctor could call me. She said she would try.
On Monday, I again called the office and was told that Dr. Johnson would be in later. Finally Dr. Johnson called and gave me the bad news that people with psoriasis do not make good candidates.
Ultimately, I am relieved that they were professional enough to tell me they did not feel comfortable performing the surgery. I would rather be safe than sorry. However, I have to wonder about the experience level of Dr. Johnson. And I have to wonder if I hadn’t brought up the subject of my psoriasis would he still have discussed my case with Dr. Foley.
All I am saying here is be sure you dot your I’s and cross your T’s with this. If you get a funny feeling about anything, be sure to speak up.
And just now (hours after I posted this review), I received an email reminder for my appointment next week. I wonder how organized this company is.

Both my husband and I have had LASIK eye surgery through Joffe.
He, being the more impulsive of us, heard an ad, went in for their free consultation and signed up for his surgery that day. They were running a $ 495 per QUALIFIED eye LASIK special if you signed up that month. One of his eyes qualified, the other did not (generally the qualification factors have to do with astigmatism and corneal thickness).
Bing-​bang-​boom. He went in, got it done, had a great experience. His vision is somewhere around ²⁰⁄₁₀ in one eye and ²⁰⁄₁₅ in the other.
I, of course, waited a year to make sure he didn’t go blind before scheduling my own appointment. :)
I ended up not qualifying for the $ 495 price, but for the $ 995 price – which is still REALLY cheap for LASIK.
Here’s the thing. Other eye places will tell you, «You get what you pay for!» to justify charging $ 2,500+ per eye. I heard it all the time. It made me super paranoid, so I looked into my doctor (Dr. Whiting – who is not longer with the clinic) and I looked into the results and the clinic definitely wasn’t using cut-​rate procedures. It’s wise to investigate super-​low pricing – sometimes it could be too good to be true – but in this case, it wasn’t an issue.
I now have ²⁰⁄₁₅ vision in both eyes. Better than I *ever* saw with contacts or glasses.
The whole experience was great. The staff – from the receptionist to the tech to the doctor to the assistants – were all invested in making you feel safe and comfortable. They were extremely open about risk factors, side effects and in answering any questions I had. (And I did ask the doctor if he had ever made anyone go blind. He laughed and said that no, he had not – there have been occasions where a second adjustment surgery is necessary, but he and this particular clinic had never had any detrimental complications.)
They give you valium if you want or need a little calming down (they’re going to cut into your eye!), put you in a relaxing massage chair, make sure you’re comfortable, etc.
The surgery itself was surprisingly fast. They’re very reassuring throughout – explaining that you can’t accidentally move your eyes during the process, the machine has automatic safeguards, you’re doing a great job, etc.
I’m not going to lie – it’s scary as hell for the 5 seconds where your eye is open but your vision goes dark. It only lasts a moment, and they’re constantly explaining what is going on as it’s happening, so you don’t freak out and think you’ve been blinded.
AFTER surgery: They are extremely good with follow-​up. You have several set appointments – but if you’re feeling uncomfortable or worried, they have a 24-​hour doctor line you can call off-​hours, the staff itself is knowledgeable, and if you want to come in for extra appointments or to have them check something out, that’s included in the cost.
Overall a great experience with a top-​notch staff, support and doctor.

I went to Joffe for LASIK last spring, and wanted to wait until I was fully recovered to write a review.
First of all, my experience at Joffe was really incredible. So incredible, I refer anyone who asks about it in a heartbeat, and so far, two of my friends have gotten LASIK performed there. So if you’re too lazy to read the rest of my review, know you’re in good hands.
In the past, some a-​hole eye doctor had told me that I wasn’t eligible for lasik since my vision was so poor (–7.75 contact lens prescription). I mentioned this on the phone booking my consultation, and they assured me that typically doesn’t qualify/​unquality you — only the shape of your eye, density of your cornea, things like that, could really affect your eligibility. So, good news to begin.
It took several weeks to get the initial appointment. The consultation is about 2 hours long, including an eye dilation, so keep that in mind as you try to balance your work day (Excel + dilated eyes = trippy). When I had my surgery, if you booked within 4 weeks of your consultation, you received a $ 300 discount. I imagine they run this offer all/​most of the time, but I’m not sure.
During your consultation, they prep you by making you watch videos of the surgery in animated form. I mostly tuned these out — for me, ignorance was bliss. Seeing a cartoon eye get cut open by a cartoon scalpel is still frightening. I know they’re trying to set you up for what surgery will be like, but if you’re squeamish (but want to do it anyway) like me, this method kind of worked. If I truly knew what was going to happen, I’m not entirely sure I could have gotten on the surgery bed.
I booked my appointment for a Friday morning, which was probably the best time to do it. Your eyes heal insanely quickly, but it was nice to have a couple days to recover and rest since they’re so dry afterward.
Joffe really works to get you relaxed — a cup of tea, a dose of Valium, and a massage chair (facing a TV screen with an aquarium scene) really did it for me. I was literally dozing off in the half hour before my surgery.
Once I got on the table though, my adrenaline piqued. Keep in mind, you’re awake for the surgery, and you have to, you know, keep your eyes open (well, an apparatus holds them open, but still) and watch as they cut them open and shoot lasers at them. I was incredibly scared and nervous, but this would have been the same anywhere. My experience had been pleasant so far, and I trusted them, but regardless, overall knives and lasers in your eye is truly terrifying. I feel like they made it as calm and quick as possible, and told me each step of the way what was going on, what was going to happen next, and how long it would take — which I was really impressed with. Once I sat up from my surgery, I could already see better than when I laid down — freaky!
Boyfriend drove me home, where I popped my own Ambien (they do not provide this service, unlike the Valium) and slept from about 11 am — 6 pm. When I awoke, all was well and I could see pretty well. Joffe books a follow up about 24 hours post-​surgery — by the next morning, they measured me at almost ²⁰⁄₂₀.
One month later, I was at 20/​20, which was a huge improvement over my truly terrible vision before. Everyone reacts differently, but I have had absolutely no complications. My eyes aren’t overly dry, and while I still see «halos» at night, they’re not too bothersome.
BTW, my two friends are also incident-​free. I would highly, highly recommend Joffe… and if you want more details on my personal experience, feel free to send me a message!