John’s Sewer and Drain Cleaning

I called this place because of the glowing reviews, but neglected to notice that they only do drain cleaning. We had a clogged drain, and had tried to unclog it ourselves to no avail. We suspected that the problem was beyond a mere unclogging, and we were right. We are going to need to replace the drum. Happily plumber Nate was prompt, efficient, and best of all did not charge us anything. He used a motorized snake which was better than our manual snake, and had no better luck with it than we did. He gave us the numbers of two companies that could fix our problem for us. I will call this company again if we need a drain unclogged.

We had a floor drain backing up on a Sunday evening. We contacted John’s based on Unilocal!reviews. It was suggested that if we could wait until normal business hours the charge would be less — non-​emergency. First, that is quality that a company suggests ways that could reduce the fees. Fortunately we were able to wait until normal business hours. Second, the service person Nate gave us a call prior to coming over to see if we were home. He told us he could come over earlier than scheduled — great! When Nate got here he was very friendly and responsive. He listened to my explanation and immediately understood the problem. Within a half hour he had snaked out the mainline and we both heard and witnessed the water freely flowing again. No sales pushes, no unnecessary work, friendly and professional. John’s also guarantees the repair for six months. We will certain use again. Highly recommended. Thanks!

Saturday night the man goes down into the basement to check on laundry just to find that there was a puddle of water from our floor drain. He ended up choking it with the back of our squeegee stick and the went down.
We figured it was just a fluke. Then on Sunday the man printed up some papers and had to go downstairs to grab it from the extra room and when he stepped into the room he felt water on the carpet. Like what the heck! He opens the door to the laundry room and finds an overflow of water from the floor drain again!
Of course then I was called down to see it and help him move all our stuff into the dry area of the basement. Yes, I know we could have taken it upstairs but seriously? I wasn’t about to mess with the stairs.
We decided to let the water go down like before and check in on it the next morning since it was already 11:30pm.
I couldn’t sleep for the life of me because i kept thinking, «how much is this going to cost me? What are we going to do?» You know the usual stuff that runs through a women’s mind when she finally has time to «rest» and think. So I started going through Unilocal and found the great reviews on this place. I checked out other ones too but I kept coming back to this one.
6am the next morning we went down to check on the basement and the water went down again. So then the man decides he’s going to shower up and get ready for his day. Not even 2 minutes into the shower I check the basement and again the water came up.
I made the man stop since he wasn’t truly soaked in suds just yet and we decided to breakout our ER fund and get this looked at.
I told him this was who I wanted to go with and we called at 7am, two rings in, someone picked up right away. They were very courteous even though we probably woke them up from their dream of being anywhere but near a drain pipe. He got our name, address and said he’ll get someone out as soon as possible; within 2 hours.
At 8:30 we received a call that the guy was on his way. He got here at 8:45 and got to it. We asked for an estimated cost and the young gentleman said $ 170 but if it takes any longer than 2 hours to find the issue it’ll cost a little more. No more than 10 minutes in, he found the issue and started on the fixing.
He cut out the root that was growing into the pipes and made way for water flow. Throughout the process he was very kind and explained what was going on and how he was going to help us relieve some stress (mentally and financially).
He was done and out of the house before 10am. Before he left he gave us a 30 day guaranty and instructions on how to maintain the situation. He suggested upkeep preventative but wasn’t up selling– just informative.
They were great and we appreciate their help! We will definitely use John’s services in the future.

I rarely write reviews unless I feel a strong sense to share a positive experience with others, and that’s the situation I find myself in today. I am a new home owner, and while I consider myself fairly saavy with many tasks, plumbing is not something I particularly strong at. Given that, when my drain started backing up at 6 pm on a Sunday night, things were not looking good. After frantically trying to fix the problem myself, I knew that I needed a professional, and so I set out to google. John’s was the third or fourth result that came up, but for some reason, they were my first call.
By this time it was 9 p.m. o’clock on Sunday. I called the number, spoke to a women and was told I would get a call back within a few minutes. I did, and the guy on the phone was helpful and friendly. He asked if I could manage without running water until the next day. I hesitantly said yes, especially after he told me it would be considerably cheaper for me. He warned me that they had been very busy the last few days and that they had some jobs in the morning, but even in the face of a nasty storm, someone would be over around lunchtime (and they’d call and give me a heads up).
Well, the next day, someone called exactly when I was told they would. He told me he’d be there as soon as he could, but driving was difficult, which made sense. Nonethless, Eddie showed up just as promised. He immediately diagnosed the problem and started working. He couldn’t find the cleanout that he wanted, but a little troubleshooting and we were well underway. The entire process was around an hour, which was within the 1 hour of labor that came with the flat fee.
Any plumber can clear a drain, but it takes a good businessman to understand that at the very least, this is an annoying time for someone, and at the most, this can create financial hardship. Eddie was great at education, and he spent the whole time chatting with me, giving me tips and pointers about things not to do, things to look out for etc. All in all, it was $ 170 extremely well spent.
I’m not particularly fond of brand loyalty, but I know that next time I have a plumbing issue, John’s will be my first and hopefully only call.

John’s Sewer and Drain were excellent, excellent, excellent. It was great to work with such a great company with great values. 100% would recommend them.
We thought we had a line problem. They came the same day we called. Then, when became clear it wasn’t a line problem and we needed to call an appliance repairperson, our technician didn’t charge us at all for the 30 min service call. Once we realized it was our dishwasher and our tech had left, he came back a few minutes later because he thought of something small that might help us fix the problem, even though it wasn’t the drain. He was so awesome.
We’ve been given inflated, outrageous invoices from other repair companies in South Minneapolis – partially, I think because as the person who works from home and meets them, they like to take advantage because I’m a woman. We would have been happy to pay for his time, so it was great to get a fair price and even more awesome that we didn’t get charged at all.

Unable to shower or use toilet. Called at 7:23 am, and within an HOUR on the SAME DAY I CALLED, Phil (Super Plumber!!) was here. I was quoted a price, and charged the amount quoted. Plus I got a 6 month guarantee — if I’m plugged again within 6 months, gratis service. Phil was knowledgeable, friendly, and polite. I would call them again in a heartbeat! Don’t even waste your time calling anyone else.
PS, I used my daughter’s Unilocal account, I actually live in Minnetonka (she’s visiting from Berkeley, CA).

There was a backup in my drain that was causing the water from my kitchen sink, dishwasher and washing machine to fill up my overflow sink in my basement. After my own failed attempts to snake the drain I gave up and decided to call a plumber before I made a big mess of things. I called John’s yesterday at 4pm and they were here at 9am this morning. The gentleman who cleaned my drain was named Kris and was very friendly and professional. He was in and out within 40 minutes. He also gave me some great advice for other general plumbing issues and main cleaning/​maintenance. So all around fantastic service and professionalism, I will definitely be calling these guys again when I need my main cleaned out. Also, these guys were the cheapest legitimate drain cleaning company that I could find — $ 99!

I had a backup in both my tub and sink lines, which happened on a Saturday. I called 2 other plumbers which had good reviews here on Unilocal.Neither of them so much as returned my call. Fed up, I called John’s Plumbing on Monday afternoon and they had someone out 2 hours later. They were very reasonably priced. Would use again.