Kenwood Gables Apartments

Not sure about the person saying the leasing people are rude, I talk to the office people often and they are always decent and pleasant. Anyway, I am writing to leave a review here as I am leaving to re-​locate for my job. This place is GREAT! The location is fantastic right behind the Walker. I’m not quite sure I’d classify it as «luxury» as they market it, but it’s a super quiet building with a mix of different people, older, middle aged and younger. Nice underground parking and washer/​dryer in unit. For the price compared to all the new, egregiously overpriced new construction, KG is a great value. No real noise issues either which is great. Do wish it would have been non smoking tho! My unit wasn’t updated with stainless or laminate as in some of the pics.

My girlfriend and pursued living at Kenwood Gables, an apartment operated by Highland Management Group. We scheduled a tour and visited their location.
My girlfriend alerted the leasing agent when she visited of a potential challenge for being approved. The leasing agent asked questions about the issue, stated strongly that we would likely be approved, and encouraged us to submit our $ 90 application fee.
We submitted the payment and heard nothing for a week and a half. They wouldn’t return my phone calls and messages trying to determine the status. When I finally got her on the phone, she rudely talked over me every time I tried to speak. I had to keep asking her to speak, and then she would still interrupt me.
Finally, she said that, in fact, she had no idea how/​why they discriminate based on backgrounds, that they outsource it to another company and don’t even know their requirements. Why, then, had she encouraged us to pay $ 90, under the false pretense that we likely would be accepted, when, in fact, she had no idea what the requirements even were?
Bottom line: they gave us misleading and false expectations, encouraged us to waste $ 90 when they should have known better, and then refused to refund the money. Do not do business with this company. They are rude, and either incompetent or just plain dishonest.

I lived at Kenwood Gables for 5 years and it was great.
Pros:
— good location (between uptown and downtown, not exactly walking distance to a lot but a very short drive or cab ride to everything)
— awesome staff. The office is staffed by two women (Marna and Lori) who are very friendly and helpful. They will deliver your packages to your apartment and put them right inside your doorway if you are not home which was very convenient. They also have free movie rentals. There is also a maintenance guy (Tom) who always seemed to be around and dealt with everything very quickly, usually the same day. They never charged us for any repairs even when I accidentally caused problems myself (too many apple peels down the garbage disposal etc). Tom would also loan me his tools and even helped me put up curtain rods etc for free.
— convenient trash shoots so no lugging trash bags
— elevators are quick (much faster than some friend’s high rise buildings in downtown)
— underground, assigned, heated parking (most spots have a locked storage cabinet also)
— in unit W/​D
— pretty good insulation — we only heard our neighbors if they were being especially loud
— the building is very well kept and very clean (there was someone vacuuming and cleaning everyday)
— respectful neighbors
— heating is included in your rent
Cons:
— no central air conditioning. There is a wall unit in the living room but unless you run it for many hours it will not cool the entire apartment. The bedroom in particular can be hot.
— heating is controlled by a nob with numbers 1 – 5 on it. So you can turn the heater up or down but you cannot set a particular temperature. Most of the time this did not matter at all but occasionally if the temperature changed drastically outside the apartment would be too hot or cold and you would have to adjust the nob.
— There are some young people living here but the majority of people here are near or past retirement age. At first I saw this as a negative (I was in my late twenties when I moved in), but honestly it ended up being a good thing. Older neighbors = no partying. My friends in places with a younger crowd were always complaining about noisy neighbors, marijuana smoke, trash left in the hallways etc. That was never a problem at this place. On the other hand if you are hoping to party and make friends with your neighbors this is probably not the place for you.
Bottom line: If you like the way the apartment looks then there will be no unpleasant surprises after you sign the lease. I highly recommend this place.