Lorenz Bus Service

Last weekend we used Lorenz Bus Service to drive to a museum, an hour drive each way. I am giving them a 1 star review because the heater didn’t work. For what we paid for the bus, it should have been warm, especially with the long drive and the fact that it was 13 degrees out. Every single person on the bus was freezing. We were all bundling up trying to keep warm. We complained several times. The driver was not very apologetic. I’m surprised they didn’t provide a discount or anything considering how miserable we all were on the long drive… I would not use this bus service again during the winter.

OK, so I get that problems happen.. .but I chose Lorenz because I expect them to anticipate problems and avoid them.. .
The bus used to pick up my wedding guests did not have working air conditioning. They were pretty warm and flushed by the time they arrived at the wedding. Even though the wedding took an hour, the replacement bus was was not yet at the venue to transport guests to the reception. Apparently, it was «stuck in construction traffic». (see «anticipating problems»). Once the nice cooled bus arrived, it began its trek to Al and Alma’s in Mound. It made two wrong turns, (see «anticipating problems») but did eventually arrive at the right location.
Although one of the guests was handicapped and in a wheelchair, when it came time to drop the guests off at Target Field, apparently the driver did not know about the handicapped dropoff at the field, and instead dropped them off a l-​o-​n-​g distance from the gate, at the bottom of a fairly steep walkway.
So, was it a disaster? No. Lots of annoyances though. And, like I said earlier, I get that stuff happens. Would have been really nice to get a phone call today from Lorenz apologizing the all the inconveniences. Would have made ALL the difference in this review.
Long story short, choose them if you want to be on the phone with them to cover every possible contingency and micro-​manage them on the day of your event.

I’ve taken these buses to the airport a few times, and get the best service ever. The buses are pretty cool too! Love Lorenz.

plain and simple: best company ever.

i rode this bus to go spanish camp every summer when i was a child. i recently rented one of their buses for a halloween event. the bus was very clean. it arrived on time, and the driver was very friendly. i will definitely be using them again in the future!!!