Midwest Auto Customs

Rudest customer service I’ve ever experienced. I will never go here nor will I ever recommend this place for any service.
Customer service aside, they tried to tack on an «extra fee» to my service. No way, man.

Be careful! My husband got me the Groupon fo a remote car starter.- it was put in on a Tuesday night. I tried it out the next day and it worked, but i had no heat in my car. I called right away the next morning and was told it was probably a wiring problem and would take ten mins to fix. After an a hour went by the owner said that it was a «coincidence» and my blower moter went out. He said he couldn’t get one– but if i could track one down –he would put it in. I made many calls (day before Thanksgiving and I have to work Fri. am.) He showed me how the blower moter went out-​and told me I would have to track one down (lots of phone work– I called three places– finally found one at Napa, went and got it and brought it back to him. He put it in, brought it back to me an hour later and said «I made a mistake. It’s not a motor, it’s an electrical component.» I went back to Napa to return the perfectly good motor and ordered the component. They said it wouldn’t be in until 4 o’clock. So I waited. When it came in, it was another 10 $ on top of the motor I payed for. At this point, it was 110 $ just for parts that worked beautifully before Midwest Auto touched them. I brought the component back and the mechanic put it in. This took up my entire day, the mechanic seemed very put out– even though I was the one driving with no heat for parts and spending the day before thanksgiving in his lobby trying to get what he had broken fixed. This was a very expensive and time consuming and frustrating experiance.

I too bought their groupon and called and left messages trying to get an appointment. They never called back. After almost two weeks I called again and found that it was not a working number. I called Groupon who got back to me and said the company would be calling in three days to schedule. I could not figure out why it would take three days. I waited another week with no call and then drove over there. The owner was standing around doing nothing with no vehicles in sight. He said he didnt have time to do it and would have to make an appointment. I’d told him I’d driven 1.5 hours to get there. He then said it would be an additional $ 99 for a bypass which brought this up to pretty much what other companies charge full price. I argued with him and then told him to forget it. I went to my car and called groupon. I was on hold for 17 minutes and watched this guy the whole time stand in the street chatting with another guy. He clearly would have had time but I doubt he actually plans on honoring these groupons. Thank God for groupon who gave me an immediate refund. I’d steer clear of this business.

I purchased a Groupon ($ 225) for a 2-​way remote starter. I went to get it installed in mid-​June. Within hours I noticed that the remote starter that was supposed to be good up to 1500 feet would not work from more than 50 feet away. Our car also developed a ticking noise that sounds like our turning signal is on. My wife left 2 voicemails over the next 2 days & they were not returned. I then left 2 more voicemails over the 2 following days. Ironically enough, they were very quick to call back when we wanted to make the appointment. It’s only afterwards that they stop returning calls. I sent an email to Groupon this weekend & they contacted Midwest Auto Customs. Groupon was told that if we called Midwest back they they would definitely help us. We’ve called twice today & both times they picked up and hung up. They obviously recognize the number (my wife & I both have Rhode Island area codes) and do not wish to help us. I filed a report with the BBB & my only other option is conciliation court. What a waste of time.