Plus Relocation Services

My husband and I had to relocate from the Boston area to Houston for his job and his company uses this relocation service. Why, I have no idea. The customer service here is atrocious. Our services were to include complimentary packing and moving of our belongings, one complimentary shipped car, and $ 5000 in relocation funds. All of this was to be worked out by our relocation agent, Marsha. Marsha was too lazy to answer her email and several voicemails from my husband, so he had to coordinate on his own with the packing company, the moving company and the car shipping company. We had informed Marsha early on that our current lease was up on the first of May and that we would begin our four day road trip to Houston the following day. Therefore, we would need the $ 5000 in our account to be able to pay for travel expenses and the deposit and rent on our next place in Houston. Well, Marsha continues to ignore our calls on our way down. We are originally set with the leasing office to be moved into our new place on the 4^th. When Marsha decides to get back to us on the 3^rd, she says the earliest she can transfer our funds over is the 6^th. With no other choice, we have to change our move in date. Here we are IN HOUSTON and are forced to pay for two nights in a hotel after doing so for the last four days! Then Marsha emails us to say that their «systems went down» (not the first time she used this pathetic excuse for not getting back to us) and that she wouldn’t be able to get the money in until the 7^th! We already had to call the moving company to reroute them to a storage unit since we weren’t at the apartment to receive our things. We do not have the funds available for another night in a hotel. Marsha clearly doesn’t understand how badly she has screwed us over and has inconvenienced several other third parties during this transition. We will NEVER use this service again and will dissuade anyone else seeking relocation services through this company. Despicable!!!

As an employee on the receiving end of a Plus Relocation move, I’ve been thoroughly unimpressed.
My first call with my Plus Relocation counselor was promising. She walked me through all of my benefits carefully and clearly. It was all downhill from there. I had some important questions about my move, but my counselor was completely unresponsive. I called 5 times or so over two weeks, left two voicemails, and sent multiple emails. No response.
When I finally heard back, my counselor told me that my emails had gone to her junk folder. Of course, that doesn’t explain the ignored voicemails, but whatever.
During the move I was assigned to a new counselor as part of a reorganization. Great! Sadly, this second counselor didn’t return multiple phone calls. To get through to her I had to call Plus Relocation’s main line and ask for a transfer. That worked.
When I did get through, I asked whether I could get reimbursed for a couple of expenses, and was told yes. Once I submitted them, though, I got an email from Plus telling me they had been denied. I reminded my counselor of our phone call, who then reversed the decision. I can forgive mistakes, and I can even forgive missed phone calls, but these repeated, consistent blunders are pretty inexcusable.

I couldn’t disagree more. I have gone through corporate relocations before but it was through Cartus. This is my first time using Plus Relocation and the service I am getting thus far is abysmal. The relocation counselor I was assigned has no value add to me and the one time I called to ask about something, she quickly gave me a NO answer without even reaching out to one of their preferred vendors to discuss my question. My request was very simple. I was going to use their preferred lender (Wells Fargo) but would like to work with a local agent since I am in CA and the broker they assigned to me is in MN. Minus the inconvenience of the time difference, the Wells Fargo agent from MN that I spoke to has no clue whatsoever on the loan options offered by the bank within CA. My conversation went downhill fast! The first question I was asked was how far I was moving to. I answered 70 miles from San Diego to Irvine. The guy then thought I was moving back East to Irvine Texas! If he read my file I don’t need to be asked that question. Even when I provided the info again, he thought Irvine TX when clearly San Diego and Texas is not 70 miles apart. Long story short, the Wells Fargo MN agent I spoke to was incompetent and this was the reason I reached out to my Plus Relocation agent. I did not get any customer service, except to be given a trunk line to Wells Fargo Relocation department because she said I can call them directly but as far as she knows, I have to use the MN team and only the MN team in order to get my company’s relocation benefit. Really absurd answer! I called the bank directly and within 5 minutes, I settled the issue. Yes, I can use a local agent for the loan origination because the underwriting will be done by the relocation department regardless. My Plus agent was either too lazy to do her job or clearly did not care about providing me any service to alleviate some of the stress of relocation. I am giving 1 star because she at least gave me the Wells Fargo number. If you want good customer service, go with Cartus Relocation. I used them twice already and in both instances, I had zero problems. I know relocation is tough enough because of the disruption so I hope this feedback helps in your decision. DO NOT use Plus.