Royal Touch Carpet Care

I was trying to get a hold of Royal Touch, who cleaned our carpets when we first moved into our place, but unfortunately they moved. However, I felt like they did such a great job years ago that potential future customers should be able to read about my experience with them:
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Just had Royal Touch over last night to do a thorough carpet cleaning in our new home and we’re very pleased to say the least!
Some great background info on our situation: We just closed on a 3 year old place this week and the carpet that came with it is probably the best quality carpet I’ve ever stepped foot on.
The bad thing: The previous owners had a large and smelly dog and a cute but apparently mischievous cat.
Worst part: Finding all sorts of pet stains (somewhat tolerable if they can be cleaned and deodorized) and a viciously intolerable dog odor throughout the house AFTER we closed.
So I was trying to think of how to get rid of the smell, so the first thing that naturally came to mind was to clean the carpets. I decided to turn to Unilocal to find a quality carpet cleaner and I was not disappointed! I called Royal Touch on Tuesday to schedule an appointment for next Monday, but after spending a few hours in our new place, I HAD to get my carpets cleaned ASAP because the smell was driving me nuts. I called them up and they were willing to come out the next day, thank goodness. I told them about the pet odor issue and the newly discovered stains throughout the place, and the owner provided me with a great quote that was WAY cheaper than I had received from some of the big name carpet cleaners.
I really wish I could remember the owner’s name, because he was awesome.
1) I got there about 20 minutes late and he didn’t mind at all.
2) He was super friendly and told me about how he wanted to personally come out and clean our carpet because of all of the potential pet issues we might have in our carpet. He was really sympathetic as he’s had to personally deal with pet issues in the past. I opted to get the pet urine removal treatment, because I’m willing to try anything to get the dog smell OUT of my house!
3) The freakin’ ROTOVAC he used to clean the carpet was GREAT! I hadn’t really heard of the Rotovac before I stumbled upon Royal Touch’s website, but seeing that thing in action made me wonder why anyone would ever use a wand to clean carpet. Google it and I’m sure you’ll find some videos of it in action. It’s basically a carpet cleaner on steroids that has two cleaning heads that spray cleaner and suck up the gross at the same time. Freakin’ awesome. What was not awesome was seeing how much crap was in MY newly-​acquired carpet! I watched him empty out his portable dirty water holder-​thing and the water was seriously brown and black. GROSS, but AWESOME at the same time that it wasn’t in my carpet anymore! The carpets didn’t even look that THAT dirty aside from the pet stains, but wow.
4) His #1 priority was getting the carpets cleaned and trying to get rid of all of stupid pet mishaps that the previous owners graciously left behind for us. I have no idea how he was able to do this, but he was able to find several areas of the carpet that the cat decided to mark it’s territory. As we all know, cat urine is one of the worst smells known to man, and if it soaks through to the sub-​floor, you’re pretty much hosed. He was nice enough to fill up an empty spray bottle we had with the rest of his leftover pet urine removal treatment in case we ever needed to use it again.
5) The final price was the best price I’d seen for carpet cleaning. I literally paid half of what I was expecting to pay with some other larger carpet cleaning companies.
All in all, the wife and I are really happy that we found Royal Touch! Our carpets look and smell so much better than they did before! Had I known we were going to buy this place, I would’ve hopped in a DeLorean, traveled back in time a year or two ago and paid for a complimentary cleaning by Royal Touch for my previous owners so I wouldn’t have to deal with set-​in pet stains that even Royal Touch’s level of awesome could not completely remove, which was to be expected. Next step! Getting the dog odor out of the vents!

Boo Rashid! Why did you have to go move to Minnesota? Were our winters too mild for you?
Rashid cleaned my carpets last year. I came to make another appointment, only to find that he’s moved to Minnesota! So to you Minnesotans who want clean carpets, you’re in luck. Rashid does amazing work. He’s so friendly and considerate.
As one example, we moved a desk around so that he could clean under the desk. I was concerned that the legs of the desk might discolor the wet carpet, so I put plastic bags on them. Rashid cleaned and made my office floor glow. We dragged the desk back in place with the plastic bags «protecting» my floor and moved on. After he had cleaned the whole upstairs, he did a walk through to make sure everything looked good. Well, damn if there wasn’t four pink streaks across the carpet where each of the legs had traveled. Turns out the red ink on the «Target» plastic bag came off when we dragged the desk. Before I could even see it myself, he had already lugged his heavy machine back upstairs. We moved the desk again and he re-​cleaned the carpet.
I only wish he could come back. :(My carpet needs some TLC again.

I had my wool rug and stair case carpet cleaned by Rashid and he did an excellent job. I will definitely be calling him back to do carpet cleaning in our house. And he is VERY fairly priced! You get a good deal for a quality job well done!

This is my review from when Rashid was in Virginia –
Rashid is incredible. We were moving out and hired him to clean the carpets in the condo we were renting. His rate was highly competitive, and he did a phenomenal job on the carpet. At this point, I thought our business was concluded. However, my landlord insisted that there were some spots on the carpet and threatened to hold my deposit. Despite the fact that this was ridiculous and the carpet looked incredible, Rashid returned and cleaned the entire apartment again. When I tried to pay him, he absolutely refused to take payment. I was blown away. I highly recommend that you trust Rashid with your business.
And, Rashid… thank you, sir.

I’m sad to know this company has moved from Virginia, but what a treat for Minnesota if the owner keeps up the great service and pricing!
Here’s my review from when they helped me out in Virginia:
Awesome! I’ve never met the guy, but he was great.
The price was the best out of any carpet cleaner I looked at and he was very accommodating. I had just purchased a house and left 2 weeks between closing and move-​in. The painting was taking a bit longer than expected and Royal Touch kept moving the appointment here and there to help me out.
When they finally got there, the painters were still at work, but they worked with the painters to resolve that issue — my painters finished upstairs ASAP so that Royal Touch could start there while the painters finished the downstairs that Royal Touch could get to later.
After all was said and done, I just had a bill waiting for me when I moved into my new house and I sent them a check. So nice and easy. Good way to start a move-​in.