Target Optical

Dr Krystal is very friendly and made the appointment easy and quick! I didn’t feel rushed and she didn’t seem annoyed when she needed to show me #2 and #3 a billion different times-​sometimes they look the same, right?
One thing that I hadn’t experienced before was not getting the right prescription the first time. The prescription for my right eye was off and she insisted the contact just needed to be «rotated» and to give it a week. I couldn’t give it that much time because after day three it was driving me crazy. I was able to get in within a couple days and she spent more time getting it just right this time (none of that needing to rotate business).
Tip:
Ask for a copy of your glasses and/​or contact prescription to go and shop for less expensive options elsewhere.

Dr Krystal was friendly, efficient and knowledgeable. I appreciated how quickly she moved through the process, but was still thorough in examining all aspects of my ocular health. I also appreciated the option of taking retinal images, rather than getting my eyes dilated. The opticians were the right amount of helpful — answering questions when asked, but not being too pushy. They also adjusted and cleaned my glasses. My exam for 2016 is already scheduled!

Dr Long and her associates were a nightmare. After my long term eye doctor closed last year I needed a new optician and since I work downtown AND am a Target employee, I thought I would give the downtown Mpls store a try. BIG mistake. I saw 3 different doctors over 5 visits and they couldn’t execute getting a contact lens prescription correct. Additionally they couldn’t charge my credit card correctly (had to go in again to get it fixed) and couldn’t ever seem to find the samples they ordered.
I had to go to another optician (and pay AGAIN) to get my contacts. They got it right the first time. When I tried to get a refund from Dr Long to cover my additional out of pocket expense, she refused in a not very respectful email back to me.
Bottom line, go someone where else

So I needed new contacts, badly, and I finally I was on my last pair. I hate doing this kind of thing, because I haven’t always had good experiences with eye docs. Target is right on the skyway, so I figured I might as well just go there — though I was a bit put off by some of the reviews here on Unilocal.
I needn’t have worried. Seems that the people mentioned in the bad reviews are gone — now the place is under really terrific management. The front-​office staff were warm, patient, and helpful — just terrific to be around. Dr. Wellnitz performed my actual exam, and it was one of the best eye exams I’ve ever had. He was prompt, patient, courteous, and 100% on my side. Example: he carefully found that I had an astigmatism in my right eye, and showed me the difference with the astigmatic lens and without — and said, «We can write you a prescription for that, but ask yourself: is the added correction worth $ 300 more a year for contacts?» That was *exactly* the right question to ask. (Answer: nope.) Dr. Wellnitz is terrific and I’d recommend him to anybody.
I came away from the experience totally happy, and with my insurance (which is not great) the whole thing was extremely affordable. Plus, I can get contacts from Target Optical them using my Red Card, which gets me 5% off, on top of which I can use my 5% off Target coupon too. That price actually beats what I could get online.
Now I’ve got a new eye place, and I couldn’t be happier. Thanks.
P. S. They’ve got very swanky equipment, including an alluring red-​enamel machine that does retinal exams without dilating your pupils, and their A-​or-​B-​or-​about-​the-​same machine is computer-​controlled. I was impressed.

While I didn’t have an experience with their doctors, I can say that the staff at this locations is stellar.
I was recently in town and had an issue with my contacts, so I stopped by to see if they could help. The staff at this location, especially Anita, was very helpful, pleasant, and went out of their way to ensure that my problem was solved. All while knowing I wasn’t even a regular customer.

There are two doctors at this location and I have seen both of them. Dr. Freed is very nice, Dr. Crispino was negative and unhelpful. Overall, though, Target has been a poor choice for eyewear.
I was only able to see Dr. Freed on my initial visit. All follow-​ups were scheduled with Dr. Crispino (which I didn’t know until I arrived). I had issues with blurriness and light streaking with my trial lenses. Dr. Crispino told me that this wasn’t an issue that changing the brand of contact or prescription could fix. He seemed annoyed to have to meet with me for 15 minutes. I went with the original contacts Dr. Freed prescribed, and now rarely wear them because I can’t really see. And yes, I use drops and all the other tricks they mentioned.
I also purchased a pair of eyeglasses during my visit as I like to have them as a back-​up for my contacts. I went with their «best lenses» to get 25% off, which included coatings for non-​glare and non-​scratch. Within 6 months, my right lens appeared to have a spiderweb of purple cracks in one of these glazes. When I asked about this at Target optical, not only do they offer no solution to this issue, I was told it is a «common problem» within the first year of having Target lenses. Especially if you get water on your lenses.
Why would they continue to produce glasses like this and suggest people buy them, knowing they have issues? I wouldn’t recommend Target optical as a place to purchase glasses, unless you have insurance that will cover a new pair annually and/​or you purchase their extended coverage for lenses (though it only lasts 90 days and my problems began between 3 and 6 months later).

I saw Dr. Crispino and did not have a great experience. He came off very unprofessional.
He told me my eye sight had gotten worse, but yet my prescription is «better» then
what I currently have.
After the visit I felt very disappointed especially with this new prescription, not what I was anticipating. I wasn’t even given contact samples to use to see if the new prescription would work for me.
After reading the first review, I made a follow up appointment with Dr. Freed, whom I have been seeing for 2 years now. I am hopefull she will prescribe me more of an accurate ball park figure on my prescription.

After having gone to Target Optical for over eight years because of its convenient location and Dr. Amy Freed, I just had a horrendous experience with one of her other doctors. Bad enough to warrant a Unilocal review of a place I normally recommend? Yes.
Dr. Vince Crispino was one of the worst doctors I have ever seen in any medical setting. Three words: rude, brusque, and argumentative. I have an eye condition and he didn’t even know how to pronounce it. He also tried to argue with me over my prescription and after telling me he would let me keep what I had, he changed it without telling me! I only learned this after I tried to order contacts THREE times and was either denied or had to return them because of the wrong prescription.
It pains me to write this, as I actually worked at Target corporate for years and try to support them, but I wanted to save other people from this huge inconvenience. If you go, see Dr. Amy or her husband. Do NOT waste your time with Mr. Crispino.

Insurance nightmare. After being assured that they took my insurance and that there would be no charge for the eye exam I made an appointment. After the appointment I once again confirmed that they needed nothing further from me. Almost a year later they sent me to collections, never having sent me a bill or contacting me in any way. They had my contact info, I know because they shipped me my glasses. After a long struggle I gave up and payed since my credit was being help ransom. My advice, just pay cash up front. Don’t bother trying to use your insurance. Get a receipt.