The UPS Store

Sign in window saying they will be closed today from 3:00 to 4:00 p.m. The time is now 4:20, still no sign of anyone. Seven people have already given up and left. It’s true, this really is the worst UPS store ever.

I came here to leave an angry review and found that I should have read the other angry reviews before shipping my package here while out of town. I won’t tire you with my whole story other than to say that the woman working the counter was completely unhelpful, disinterested, and rude. It took over 30 minutes to pick up a package I had placed on hold there even though I had my photo ID, tracking number, and email from UPS confirming that I had made the request and showing proof that it was mine. I even had to call UPS and put them on speaker phone to convince her to give me my package. There are plenty other places to ship to and from. Avoid this place like the plague!!!

As another poster said, I would also give this location 0 stars if I could.
I have had a mailbox at this store for the past year. I’ve put up with their personality-​less and absolutely rude employees (especially the woman who works there most days) because I needed a mailbox because I travel for work, and also receive a lot of packages.
I’ve never had a problem picking up packages that have been there for longer than the 2 days they allow because they always told me, «call when you are out of town and can’t pick them up right away and it will not be a problem.» And it never has been.
Except for today, when I went to pick up packages that have been there for a week and was charged $ 125. Despite the fact that I called and told one of the guys I’d be gone for a few days, and despite that I also told Maria (the woman who was «helping me») the same thing when she called on Monday to tell me I had packages. I told her I was out of town but would pick them up this weekend. She said no problem.
So here I am, trying to pick up my packages, and being told it’s going to cost me $ 125. Seriously, this is how you treat loyal customers? No wonder your ratings are terrible– you treat people terribly. Don’t tell a customer that one thing is fine and then when they go to pick up their packages, try to charge them $ 125. If she had just said «you need to get them today or I will charge you,» I would’ve had my cat sitter (who has the key to my mailbox, for that exact reason) go pick up the packages.
I’ll be canceling my mailbox and signing up for one with another location, even though it’s further away.

This is the worst UPS store I have ever shipped with in my life! Do not ship with them! They stole my money orders and the fee to ship them! Then they told me they don’t ship money orders! Huh! But you took my money orders!.. they refused to give me the managers name or corporate number. They closed the claim and denied it. Chou was super nasty! I’m reporting them to a Real UPS corporate office! Stay away from here!

I would give them zero if I could, and that’s saying a lot from me since I very very rarely give one star reviews.
UPS stores have a policy that if you choose online printing they have until the next day at 1pm to print your order. Which is fine, normally. Sometimes, however, when you work from home and your printer craps out and you need something printed for a lunch meeting the same day you need a little extra customer service.
Other locations, including: Edina, Downtown Mpls, and St Louis Park have all been able to print off my papers within an hour of me calling ahead to see if they might be able to get the job done earlier. They all were very obliging and helpful.
The New Brighton location was not the same. Very disappointed and I can say honestly I will never give them another dollar.
I called ahead to see if they could print out less than 40 pages in black and white. The worker, Maria, told me that «if they are not busy they can get the job done as soon as possible» I told her that I needed them by today and said if they couldn’t do it I would go elsewhere. She said that she «thought» it wouldn’t be a problem
I showed up to pick the copies up several hours later and they hadn’t started. She said they «got busy» after I called and that they were waiting for new employees to come in a couple hours later so they could «learn the process for online orders.» I asked since I was there if they could just do it then since it would only take a couple minutes. She asked the manager, Tom, who came out and told me that they wanted the new employees to do it so they WOULDN“T print them for me at that time. Completely unacceptable.
They kept repeating «we have until tomorrow at 1pm, technically» over and over and I just about lost it. I asked them to cancel my order and they said they «didn’t know how» and that I would have to go online. Basically I have never received worse customer service and I can’t believe they still have jobs.
Pissed, still, a week later. Yikes.