U.S. Bank

Very helpful. Answered all my questions. Cleared the problems I came in with. Nice, friendly, officiant.

It’s hard for me to say something positive about any large financial institution. But U.S. Bank bends over backwards to give me great customer service at every encounter. I find this so rare that it must be said. And the photo deposit system has saved me so much time it’s incredible!

Had a problem with one of my accounts at US Bank. I have been a customer for 27 years. When I called customer service I heard a recorded message that US Bank was committed to world class service and would I please hold on for a brief survey after I talked to my rep.
I asked my rep what happened with my account? I asked if they were aware of how long I had been a customer and the number of accounts I had with them. He informed me that it was the computers fault. I asked him if the computer making decisions was world class service. He did have not a response.
I asked him to disconnect so I could answer the survey. I wanted to let them know that I was unhappy. I was then informed that the survey was unavailble. Kind of ironic.

Someone at US Bank hates cyclists and is not so passive-​aggressive about it. There’s a wide open space in front of the building, the «plaza» part of the «US Bank Plaza» with not a single bike rack and with bikes already parked at the few signs and lamposts available and the ATM just inside I went in with my bike only to be told I can’t «leave» my bike there, even though I was standing at the ATM (note to cyclists: wear your bike as you would a watch or carry a bag: as an accessory) with a hand on said bike.
I mentioned they should know what city they’re in and that I saw no bike racks on either side of the building and I would’ve left my bike there if I could. I was told there are in fact bikes racks right around the corner. Well, maybe I made an oversight, but lo and behold, I walk out, look down the length of both sides of the building from the southwest corner entrance: no bike rack, let alone in plural form. Until, that is, I happened to pass by the rear of the building several days later heading somewhere else and noticed there where bike racks at the rear of the building; you’re expected to park your bike in at racks totally obscured by view south of there where you’d never guess they existed and on top of that you have to walk over a block up from the rear end of the building/​block to the entrance on the opposite side and back (totally convenient in bad weather, which luckily rarely occurs here). All because you wanted to ride a bike. In Minneapolis of all places. Like I said: hates cyclists.