Dick’s Sporting Goods

They were helpful in buying my treadmill! However their delivery service was not! «Go Configure Inc.» is the same price as other services I have hired but did not remove the huge box. They refused to take it, «it’s our policy to leave the box.» How nice for them to dump that charge on us. The box is heavy and impossible to break down!!!

Good knowledge of products, horrible customer service here & richfield. I’m done shopping @ dick’s sporting goods!

The point of going to a store instead of just ordering something on Amazon is to get some sort of expert advice. Sadly that is lacking at this store. The prices don’t seem competitive either. Pass.

Epic fail! Check out line was a 30 minute wait. No other store was even close. I’ve always felt it takes forever to check out here. Favorite line of customers– are you kidding me!!!
Only redeeming feature– watching customers set aside merchandise they intended to buy, causing the store to lose sales and create a clean up problem

I came here recently to use up all my coupons. I used it on my new running shoes, my new sweater and other new workout clothes :) I got the help that I needed from the staffs. They were very knowledgeable with what type of shoes to get. Most of the items I wanted to look for were in the clearance racks:) There is a fitting room in the middle of the store. The store is nice and organized. I was happy that they were able to combine all my coupons:)
Friendly staff and free parking.

Upon entering I was greeted and left alone to shop, as I prefer. Merchandise is well displayed. I was impressed that even the clearance racks are sorted by size and similar items are grouped together. It was obvious that management places a priority on keeping the merchandise sorted and looking good.
I was able to find several items, most of which were on sale or clearance, so it was a good day for shopping.
Checkout was fast and courteous.
The general feel of the store was much improved since my last visit several years ago.

Idk such bad reviews?
I needed a new pair of running shoes and Anthony was so helpful! He brought me at least 8 different pairs to try on based upon what I was looking for. I’m excited to try out my new shoes.
Thanks!

I Absolutely recommend going to see Josh if you’re in the market for a new bicycle. He was very friendly and helpful. He recommended I try a couple bikes before deciding on one. He did a great job at making me feel comfortable and confident in my purchase. If it hadn’t been for the check out process, I would have rated 5 stars, but the check out process was long and cumbersome. Stood in line for about 10 minutes while the cashier was processing a return. She did not acknowledge us waiting in line. When additional cashiers came to open another register, the process was quick, efficient and the cashier was friendly. She signed me up for a frequent shopper loyalty card.

This store used to be a great sporting goods store, back when it was Galyan’s, the selection was nothing short of incredible. They had everything for every sport, from golf to hunting, and every accessory inbetween. Lots of different brands and fairly reasonable prices to select from, and to top it off, a well knowleged and friendly staff. Then the day came when they shut down for a few weeks, and the Dick’s changeover began.
When I first walked into the new name, It looked the same as always at first glance. Rows and rows of sporting goods. As I closed in on the hats section (My favorite spot of the store when it was Galyan’s) My jaw dropped. I’m a flat billed cap person myself, partial to the fifty-​one 50 brand, and just a few weeks before, there were plenty of hats my style and size (I have a rather big head, so sometimes its pretty hard to find a hat my size) Now when I walked in, snapbacks, mesh truckers, visors, and curved bills everywhere. 3 rows of flat bill fitted hats, mostly all Twins hats. And I already owned them all. Disgusting.
As to the clothing and accessory part of the store, it seems like everything was now all underarmour, Nike, and Adidas. Jerseys hiked up at least 10 bucks a shirt. All shoes are now NB, or Nike, with a couple pair of vans or K-​swiss or FILA here and there, but you could tell, the selection had made a dire turn for the worse.
The only thing positive I could find in the newly remodeled Dick’s, a Skateboard section. (The only thing holding back Galyan’s, go figure.) While over-​joyed as I was, I took one look at the tags on some new bearings and decks… HUGE MARK UP. It really and honestly hurt to look at. Terrible.
Customer service is what really sealed the One-​star deal here. Such rude cashiers, always pushing the rewards program, even when told you dont want it, they sit and explain the nothingness you can get from the hundreds of dollars you must spend. Maybe its part of a requirement, but still people, the answer was no the first time, why waste the breath explaining the program to get the same answer? The refusal of opening up another lane with 10 customers in line also got me slightly agitated. People wanna spend money, but who really wants to wait 20 minutes in line to do so? I have left the store a few times empty handed simply for that reason.

It’s not often that I leave a store feeling this irritated, but I couldn’t wait to Unilocal.
I really needed a softball glove today, so I stopped to pick one up after researching options on Dick’s website. They had a great selection but the guy working in the softball/​baseball section on 4÷10÷2012 at 1:45 p.m. was extremely unhelpful and rude.
I walked into the section up to some gloves and stood right next to him. No greeting, no offer to help, so I walked around for a bit and finally asked if softball and baseball gloves were mixed together. He condescendingly responded with «No these are baseball gloves, those are softball gloves.» and pointed to a small section on the other side.
I found the glove that I wanted while I watched him approached another customer and offer his help, and after he finished I asked him which oil he recommended I treat the leather with. An unenthusiastic «Pretty much any of this stuff» is all I got back. I grabbed a bottle, checked out and left, hopefully forever.
If you suck at dealing with people don’t work retail. If it wasn’t for the urgency of needing this glove, I wouldn’t have even considered purchasing anything from this place. When someone is in your store ready to spend $ 70 on a softball glove, and you work in the softball section, maybe you should consider offering your assistance instead of being a cold and unwelcoming jerk. I hope that you receive more complaints, and I will do my part to make sure none of my friends waste time at this store.

Cashier deliberately slowed down when we wouldn’t take the bait for the «rewards» program. I have never witnessed such a power trip and poor judgement by a retailer. Go to any other Dick’s but this one!