The UPS Store

I have been a customer of the Minnetonka-​Ridgedale UPS store for over ten years. In all that time I have received nothing but outstanding customer service. I have had many shipping needs — big and small — and they are consistently dealt with promptly and with great care. In particular, the owner is always personable, professional and incredibly kind. I trust this UPS store with all my shipping needs. It is, in fact, the best of all UPS stores that I have visited — and although I moved from Minnetonka to MInneapolis four years ago, I’m still a loyal customer.

This is the worst of all UPS stores that I have visited. Customer service is a burden for the owner and employees.
If you ask a question like «do i need to do anything else for this package», the simple response is «I don’t know, if you have done everything you need, then it will get to its destination» … Never going to this store again!

I am not from Minnesota, and I needed to ship a HUGE amount of collateral back to Chicago. I was frustrated, worried about putting more money on my business card, and just hot and tired. I came in with a bad attitude, and I showed it. The owner, who I was not so nice to when he didn’t answer a question in the way that would have been easiest for me, quickly called me on my behavior in a calm, but firm way. I immediately apologized — well, almost immediately — and he truly showed what great customer service is. He forgot about my previous bad attitude, and he quickly and quietly found the cheapest way for me to get all my crap back to my office in Chicago. I truly appreciate that. I would recommend his store to anyone. Thanks!

Was in the area and had to mail a box via UPS I thought I could return to store in mall. Went in and asked if they could tape up box for me, he said I needed to pay one dollar for the piece of tape. Ok, fine, did that, asked for a receipt so I could have UPS tracking info. Owner was the person who helped me, was VERY rude. When I left he THREW my box on the floor and sarcastically told me to have a nice day. Luckily there wasn’t anything fragile in the box. I am shocked at his behavior over me asking for a receipt. Needless to say I will never be back. There are many UPS stores to go to, but not this one again.

I lived around this area and have been to this store 4 – 5 times to send packages, first and foremost thing that I hate about this place is that the owner is always (I mean always) rude and disrespectful to his employees.
1. Every time I go there, I see him pin pointing mistakes and talking rudely to the employees in front of the customers. It’s almost as if he wants them to do everything his way, anyways but even then he shouldn’t be doing it in front of the customers.
2. Everytime I go there, I come out with the feeling that I got ripped off. UPS has different options, but he always puts it in a way that works out good for him and not for us. Always pushes and insists to get the higher rated shipping options, than giving us all the options and making us decide.
If you ever go to this store, make sure that you read about all the UPS options before talking to the owner or else he will rip you off. Or even better would be to stay off this place and go to some other UPS location.
I WILL MAKE SURE THAT NO MATTER WHAT, I WILL NEVER EVER VISIT THIS STORE AGAIN.

LOL. Yes I did rent a box at this location and yes the owner was very rude and belligerent after rental payment was made. I think that shows in his «reply.» Good thing there are locations in Plymouth and Golden Valley that seem to want business without showing contempt for their customers.
By the way, yes I did cancel after only a few months. I said you lost ALL my future business. If you don’t want to call Business customers then do not put it as an option on your rental form which is a sales tool for business people.
Long Distance calls??? I can bet everyone finds this amusing since there is essentially no such thing as long distance anymore.
Awful. Awful. Awful.
UPDATE 27FEB2014
Notice the indignant attitude of the owner’s reply. This was the «If you don’t like it take your business somewhere else attitude» that I received while paying for a service at the location. Will forward owners comments to UPS Customer Service for their input. Lot’s of better UPS stores in Plymouth, Golden Valley, and Saint Louis Park. Service without the attitude and excuses.