Michaels

Wow. Never coming back here. It seems that every time I do no one is willing to help you or answer your questions. The only reason I came here last night was because my boyfriend needed something and it was the closes one to us. We regretted that quick. I guess they close early on Sundays. We walked in a minute after and had some lady yelling at us inpolitely to catch our attention while she attended to customers. She was trying to tell us they were closed. We obviously didn’t know — so she could have handled the situation in a respectful manner like she was hired to do, but all she did was rudely approach us to have us walk out of there. She was an older lady with gray hair. Not the first time I’ve seen her rude. Learn some customer service next time cause there are plenty of people out there that would do a better job. Thanks.

Today I went in seemed pretty busy anyhow I was looking for a Christmas picture found some cute ones with little light bulbs that light up anyhow I picked one up and it sliced me a worker walked by I let her know she grabbed it and took it to the back I asked if I should report to the manager she said she wasn’t sure so I walked to the front of he store notified the manager all I got was a band aid and an alcohol packet not even a «sorry» whatever I will never step foot in a Michaels again.

My husband and I went on Sunday night. We were pleasantly surprised to get great service at the back counter. The guy that helped us was very helpful. Thanks!

My daughter and I have been working on our project really hard for the past two weeks I was running all over town with her looking for an important item and arrived at the Michaels at 9:06 and the lady in the front said that she was closed and that I would have to come back tomorrow. I asked if I can only see if the item was as least here and not pay for anything. that way I’ll know and come back there. she told me No and we need to leave. I thought it was very rude, she should have at least accommodated us and save me and my daughter a trip all the way back there just to even see if the item was there I thought she was so rude I’m never going back there again

It would be nice not to inconvenience customers…
If the store closes at 9pm, the hours on Unilocal should also reflect the same!
Thanks!

This is a super convenient location in Eastvale.
Recently I was planing a party and I had to come here at least 20 times because I needed or forgot something. The store is very large so they have pretty much everything you need for doing any kind of crafts. The only thing they didn’t have was fabric or things for sewing. I know that some Michael’s have sections for this, but this location didn’t and I had to go to Hobby Lobby, which is a step down from Micael’s.
Everything in the store is well organized and easy to find. It’s very clean and you’ll find yourself browsing for longer than you expected to because you’ll go in for one thing and then see so many different things they have for you to do with your project.
The staff was friendly for the most part. They don’t have to many people working at the same time so if you need something you have to go hunt someone down or wait a while for one of them to come around. This seems like the type of store that doesn’t get crowded too often so it may be hard for them to judge when they should have more people on a shift. This causes the line to be extremely long sometimes. And not because there’s so many people in the store and they all want to check out, but usually the people in line want to return something or use a coupon or ask detailed questions about their purchase and it causes the line to be held up and you usually have to wait longer to be rung up than you would at Hobby Lobby or some other craft store. That being said, when you ask a worker a question they seem to have a grip on their merchandise and can give you an informative answer which is helpful so you don’t end up buying something you really don’t want or need.
Overall this is a great location for your one-​stop-​shop crafting needs.
#20/​100

Hate coming in here…8 out of 10 times there is only 1 checker when literally 10 – 16 people in line. In last three days

I called to inquire about stretching canvas pictures I had purchased elsewhere. I was quoted a ridiculous price but thought to call back because maybe I wasn’t explaining what I wanted correctly. I spoke to Pat and she kept interrupting me. I even asked her to stop interrupting me because it was rude. Needless to say, I will be looking for other places to stretch the canvas and another Michael’s location at which to shop.

If I could give it zero stars I would! They have such a rude staff there. There is a young girl that works there, I believe she might be part of management and she was so rude to some customers that walked in right as the store was closing. I had a cart full of items and just walked out because I was not going to give my business to this store with such poor customer service. The cashiers as rude and slow and not much help. I took my business to Hobby Lobby instead.

Recently I came in to return my flower set and the employee named prescilla that was working there gave me a difficult time I had my receipt and she would not take the return also I believe she shouldn’t have had her phone on her. Most likely you have a company policy on that. Other than that I love this place

Review of the Party Room only:
The Michael’s party room is a great option for a kids birthday party that is not over the top with extravagant extras. We had a two hour rental (with an attendant…) of the room for our daughter’s 10 year Birthday party. The attendant was wonderful with the kids and well organized. The room was clean and had the right supplies. Our daughter chose the type of craft the kids would make. We brought the cake and refreshments in. Everything was efficient and went off without a hitch. All the kids partied it up and the adults relaxed. Perfect.

This store is so awesome!!! This one is the biggest one I’ve ever been to. Not to mention very organized and CLEAN. Anything you need… will be at this location. And a special thanks to Pam. Her customer service and bubbly personality will definitely keep me returning. She helped me find everything I was looking for and gave me awesome tips and suggestions for my floral arrangements.

Good selection and clean store, but the employees aren’t friendly at all, and there is ALWAYS a huge line with only one or 2 checkers working. Every single time I go there, there is a huge line snaking into the aisles. This place really needs to improve its customer service,

Poor organization and lying cashiers. heres my story: went in to return something while there were two cashiers open… went behind one cashier that only had one person paying and the other had a large line, which i believed was because it was the customer service desk (offers more than just checking out). the cashier at the stand told me there was only one line behind the customer service desk. of course that pissed me off because there was no sign indicating there was only one line. so i went into that line and was the 2^nd person who was next to pay when the other cashier where i had just been asked for the next person in line, so the lady in front of me went. then ppl who were in the one line behind me decided to form a line behind that other cashier and of course she didnt tell them anything. when she had finished checking out the lady who had been in front of me she continued to check out the next person in that line, completely disregarding what she had told me «there is only one line.» she pissed me off by doing that like why would you tell me and not the others there was only one line. so i confronted her and she LIES telling me the people she was currently checking out were next in line, when how could that have been true because the next person in line was the lady in front of me, whom she had already checked out and left the store? such a damn liar. not only does it display her lying, but poor customer service and organization skills; she made it seem like she singled me out by ONLY telling ME that i had to go into the one line but not the other people who had started to form the line behind her stand. luckily another employee saw me angry and offered to check me out. shes lucky i didnt call a manager to tell them about her lying and poor service. im going to avoid coming here again, hopefully ill get better service and TREATMENT elsewhere.

I love Michael’s stores but what is up with the employees? They’re mostly older Caucasian women who are not friendly at all. They seem bothered when asking where an item is. Isn’t that what they are there for? Anyways I only shop when I have a 50% off coupon, and only buy items on sale.

I shop very frequently at this store… sometime go there once a week. The service is always good and they can help you find most things. I have two consistent problems. First, the lines are long at check out and during holidays, it is miserable. Second, the return policy is horrid. Save your reciepts.
I wish that there was another option in this area.

I go here for the framing!
The selection, quality, and price beats aaron brothers! The dept manager Pat is amazing… friendly, helpful, and knowledgeable. Since I go here every now and then she always hooks it up with an additional 25% off coupon. I only buy frames when it’s 40% or 50% off. :)

I was on a long drive on the 15 freeway when I realized I lost a crochet needle from home to the car. Argh! I needed to get to a craft store pronto. Then, out of nowhere, I found it… a Michael’s in Mira Loma. It’s a brand new store and very large. Like a kid in a candy store, I went shopping for craft candies. Craft porn was everywhere. I love this store.
The store in Mira Loma is one well stocked and organized Michael’s when comparing it to other stores. Good sales items too. I found my craft needles and a few craft items at 40% off.