The Home Depot

Omg, let me tell you. Their service here sucks ass. Asked basically 5 people if they can help in aisle 12 to get a key made and literally NO ONE would come. The amount of times they just paged over the intercom and no one ever arrived each time is fucking ridiculous (excuse my vulgar language).
Home Depot of Eastvale, get your shit together because I’d rather drive farther for better service then to deal with workers that have no customer service.
Currently STILL waiting here as I write this damn review because that’s how irritated I am.
~ just got the «only one guy that works here knows how to make the keys and he’s not answering» bullshit ~

Robin is the best! Needed help with kitchen plumbing and she knew her stuff. Got me in and out quick and I could tell she genuinely likes to help people.

Definitely one of the worst run Home Depot stores that I have ever been to.

Beware of the fake reviews here that try to bury the true reviewers. As someone who’s lived in Eastvale for 10 years and has been shopping at this HD, I’ve seen this store degrade. It used to be the store to go to for all your home improvement needs. However, maybe all the good people left and they hired anyone off the street. Its a shame b/​c the location is very convenient. But then again, Lowe’s is only across the freeway and their workers have been more helpful when I’ve had questions.

Don’t Let their Flooring Company (Carpet Pros) do any of the flooring in your home… You will be upset. When they need to come back and replace 600 sq ft of wood planks and only send one man to to do a two day install is crazy… Ronnie said that it would be two long late days but the installer would get it done. I don’t want them in my house late Freaken hrs. Start early and get out early and oh yeah, let’s push the installer to hurry up and work late… Everything els at the store is good, I’d give the store itself 4 stars but they get 2 for their poor choice in flooring companies…

I love using the Home Depot app tells me where everything is and they are pretty well stocked!

This location, despite convenient for the area, is just plain weird. The store is pretty well-​stocked and carries a lot of inventory — perhaps that’s why customer service is shotty.
I came in with my cousin and we were looking for thin plywood sheets and faux grass sheets/​rolls for a last minute party project.
Its so strange, the time I took walking around the entire store looking for an employee to help was astounding. I walked thru the entire store, made eye contact with several (male) employees who all didnt even bother to offer help or stop when I asked where items were. I found the plywood sheets on my own and had to locate the big flat dolly carts on my own. After getting a few splinters stuck in my hands, I finally had enough and made my way up to the damn customer service counter in the front to get them to page someone for assistance.
Carissa from flooring showed up quickly and helped me locate the faux grass, and actually suggested a much more affordable item after we told her what we were going to be using it for. Carissa was stellar! On top of helping us, a lot of the men working with her in the flooring department were referring to her for help — but she did a great job of assuring us that she was there to help us. I cannot stop raving about her assistance. Go Carissa! She was the only saving grace as far as my experience at this location.
So we finish paying and while my cousin pulls up her suv to the loading area, I ask a HD worker for help in loading the two 4×8 ft. wood sheets we just purchased. He says I’ll need string and points off to an area and then dismissively turns and runs inside without saying anything else. I wait 5 minutes thinking he’s getting string and coming back, but nope. So while I ask them to page for assistance, several different new customers making their way in are offering to help us load our items on top of the suv roof. As much as it warmed my heart to see people willing to help others I had to turn down their offer for the simple fact that — Hell, we just spent our money at HD, they damn well are gonna be the ones to help us secure this stuff on our vehicle! Almost 20 minutes pass, and out come 2 kids — both named Christian. One was shadowing the other, but they were both quick and effecient. Christian #1 was awesome at working quickly, making sure our suv roof was protected and that the woodsheets were sturdy and secure. The kid knew what he was doing!
While the personal service from said employees I did end up getting was great, my experience with the overall store was baffling and i left boggled & confused. The store needs to get all its employees together to step things up.
(5÷100, 2016)

I must say that most stores in eastvale have great customer service and this Home Depot is no exception. As soon as you walk in there is always someone greeting you. The staff is friendly, this place is always clean & there’s always plenty of parking!

First off, this sucks because I like home depot, I’ve purchased many tools and appliances with them in the past. Recently I purchased a refrigerator from them. It’s was a really good sale on a Samsung for black Friday. They scheduled my delivery for Dec 1^st. The Friday before (30^th) they called and said due to a lack of inventory the delivery date has changed to the 8^th of Dec. And I would be contacted about compensation for the delay after delivery. On the 7^th I was contacted by the delivery team to ensure the new fridge would fit. When I gave them the information they requested they double checked the delivery date and said it would now be delivered on the 11^th of December. At this point I am getting pretty upset. They said home depot moved the date back to the 1^st after the first reschedule and now the 8^th was unavailable and obviously the fridge didn’t make it on the 1^st. Well after about an hour on the phone they said there was nothing they can do but deliver it on the 11^th. Well on the 8^th I get a call from the delivery team, who says they are 20 minutes out and I got to rush home to meet them. There was no communication at all between homedepots third-​party systems and it made life extreamly difficult. Not worth the sale. Then today, one week after delivery, I get tired of waiting for my call about compensation so I call them and they offer $ 25. You got to be kidding me. After about a half hour on hold they bump up the comp to $ 100 which covers part of my cost of groceries at least. Also the check will take 2 – 4 weeks be delivered. What a pain. The only reason for the extra star was that service when I bought the fridge was good. Hopefully they sort out their communication issues.

Garden department help was so helpful today! I don’t know much about indoor plants and the lady was so informative and even planted one in the pot for me! Very nice and was super patient with me !

DO NOT PURCHASE TOOL WARRANTIES! This company has the biggest racquet since the mob. It is almost impossible to get a repair on a tool because all the employees are intentionally kept in the dark on what the procedure is to allow a customer to use one. I purchased an air compressor with a three-​year warranty and have spent the past three weeks getting bounced around from one person to another. Taking it from one repair shop that would not repair it; to another repair shop that would not repair it. The shops were supposed to be Home Depot approved shops. Don’t purchase any warranties on tools.

The one thing that bugs me the most is having product in the wrong place and then having to go back and verify your own price and for them its no big deal.
Not educated at the job there in.

My mom and I were very disappointed with the service we received here. Mom bought some lavender plants sold by Home Depot, only to have to return them the next day because she bought them for her bees, but the plants were treated with neonicotinoids WHICH KILL BEES! At a time like this, where bees are dying left and right, how can Home Depot ethically sell these types of treated plants? It’s a good thing that mom has been taking beekeeping classes with the local apiary club here in Riverside, otherwise she’d have several boxes filled with dead bees and a broken heart!
In regards to the service, the employee she spoke to directed her to two other female employees who couldn’t decide which of them was the supervisor (???) and then chose amongst themselves based on seniority, although according to them, ‘neither was really an official supervisor, they just had worked there for a long time and knew everything a supervisor would know’. These two «supervisors» didn’t really seem to know much about gardening, and simply marked the plants as ‘dead’ in order to process a refund without taking into consideration what mom was saying. To top it all off, they claimed she wasn’t charged for some plants, so they refused to refund her for the total amount.
I don’t know what it is, but it really bothers me that some people seem to get great help at Home Depot and others seemed to be ignored. For some reason, mom and I get ignored a lot at Home Depot when we need help or have concerns. I don’t know that it’s an issue based on gender or skin color, but it seems like a disparate experience from what other people mention. I miss the OSH we lived near. Good hardware stores with decent nurseries are hard to come by these days.

I’m always here for paint. The isles are clean and prestine, I never have a problem looking for what I need. I live across the street from the Home Depot in Fontana, but it’s always a mess and the customer service isn’t on point as the Mira Loma location!

Come on Home Depot, you put some of the youngest inexperienced kids working the early morning hours when contractors come in to get their supplies. Every clerk I asked a question had to google to get an answer. Really ???

I drive a big rig and I had a hot, hot load to pick up in San Diego, I had to stop by Home Depot on Limonite and Hamner Avenue off of the 15 freeway. Joe with lumber was terrific! I called ahead and he cut The lumber for me and had it ready to go. I was 10 minutes in and out. Great job Joe! Thank you for your help! Thanks

Beatriz, in the paint section, was immensely helpful, knowledgeable, courteous and patient with all of my queries regarding painting.
Highly technical in explaining to someone who has never painted before.
Highly recommended.

This is an excellent Home Depot.
Huge, fairly new and super clean, tons of parking and never too full.
It’s not the closest to home for me, but my favorite location close to home.
Well stocked, great staff, good prices, they always have exactly what I need and are very helpful.

«But this is like a big box store,» she cried!!! «I don’t like big box stores. Only for necessities do I venture in.»
But, then it happened. I spied an employee. With a smile on his face. And he said hello to me as he passed. And gave me eye contact. And he asked if I needed any help.
This wasn’t supposed to happen. Never did before.
And as I wandered down each aisle, I encountered more of the same.
At least 8 employees in all. And they all offered to help. And they all were friendly.
Good grief. What has this world come to? Don’t they know that’s not normal?
Pinch me! Did management actually read Susan P’s review?
I liked it.

Overall this is a really good Home Depot. I have always been happy with the service and advice.
After my years of shopping here the one department I think that needs the most help is the garden section. The experts there aren’t very knowledgeable. For example they sale fruit trees that require more chill hours then we would ever get in the area. They also aren’t able to answer any real questions about issues you might be facing in yard. It appears each department manager has great latitude in who they order from or what they order. I have gone to the Upland Home Depot and they have way more knowledgeable and only stock things that have a chance of doing well.
If you have a home improvement project this is the place for expert advice and great product.
If you want real help with your yard or plants go to a local nursery. You will get sound information.
Have fun,
Don