Closets By Design

At first we got a good vibe from the follow-​up phone calls to the confirmation call a day before they showed up. The caveat is they never showed up! I called them at 30 minutes past there scheduled time then 90 minutes post their scheduled time. They didn’t even pick up the phone. If they can’t show up for a consultation at the time they chose (which they likely would’ve won), is a clear sign of how our 5 closets would have ended up. I would not recommend!

I wish I looked this company up before I hired them. The bad reviews are accurately to their service. Very bad experience with them. For one they didn’t complete the job at the time they said. They kept pushing it back plenty of times. The job took months to complete. I paid extra for solid wood. They come with some pressed cardboard material. After a dispute they still charged me even more to get solid wood, even after I specifically asked for it from the beginning. If they hadn’t been paid in full from the beginning I would have kicked them off the project.

Best experience for us! Yes, I was worried by the other reviews but Closets By Design did a phenomenal job for us. We interviewed 4 other Closet Companies but Closets By Design’s Designer Trev Grosholz gave us the best design based on what we needed & maximized space usage. The cabinets were ready on time as promised. Installer Enrique was very meticulous and did an excellent job. Our walk in closet is just perfect! We love it!

I am sorry that I have to give them a star at all in order to write this review. This is the WORST company that I have ever had the displeasure of dealing with. They do not deserve to be in business and have no right to deal with the paying customers as they are completely unprofessional and idiotic! I would say that everyone should stay away from this Miramar branch, as the company is a franchise. I regret having contracted them for a 5 closet project in upwards of 5 figures. It was more than they could handle and they dropped the ball right away before even getting started. Upon the installation date which was 6 weeks after taking my 50% down payment it was obvious to see their incompetence when they neglected to show up as scheduled and the materials ordered for my job were barely enough to complete 2 closets. I endured much aggravation from Leo, Robin, Gabriel, Danny and their pathetic crew. Be Warned !!!

RUN AWAY! DO NOT USE!
Unless you are willing to put up with incomplete work AND the worst customer service, I would RUN away from this company and not look back.
I can not even list the issues in this review but there were many. Incomplete work, over promised and under delivered. I am one of the lucky ones, I bailed out before they installed only 50% of the closet. Under dispute with my credit card as we speak.
They should be shut down by the State of Florida and not allowed to conduct business EVER AGAIN!

I am so glad I paid with my American Express Card– They are impossible to work with and never completed the job– so much so that I had to dispute the entire charge with American Express and it was all returned to me– so I am still missing 3 shelves and I have to now take the time to have them custom built for me. What a nightmare and so unprofessional.
If you are looking for headaches and nothing but promises and then excuses they are are for you. They will be out of business very soon with this type of customer service and installation problems. Be warned and stay away– it is not worth any saving you may think you are getting

I read the reviews just prior to installation and freaked out because I did have a few problems with the admin office after the salesman did his part. However, I must say my installer was the complete opposite of what I’ve read here by others, THANKFULLY. The closet is beautiful, it seems quite sturdy, and I’m told there is a 7 year warranty. If you are concerned about your project ask for George who designed mine and made great recommendations that panned out and Daniel who did the installation. The place was spotless when he finished.
If anything changes you’ll be hearing from me.

Lousy and unreliable .I wish i had read the Unilocal reviews before hiring them. Incomplete job; they still owe me a shelf which they didn’t install; then they came out with a series of ridiculous excuses like «the assistant handling my case had resigned and left the paperwork in the drawer» and that «the cutter guy had been sick for the whole week» and the best one” we sent out the shelf but had put inadequate postage so it came back in the mail”!!! Dont waste your time and energy; most frustrating. Seven weeks later and still waiting for my 5 buck shelf after paying $ 1200. Good luck!

DO NOT USE this company unless you have time to sit at home and wait for them to return numerous times to complete a job. Trying to get a closet finished with them is excruciating and painful.