I remember when the only JC Pennys store in town was downtown! So was the Sears store, well a few blocks away on Western. Always have pleasant times at JC Pennys. Like, Sears, it is a bit pricier than some places, but it is traditional. Bought some socks there today. It is cheaper than Macy, s, I’ll tell ya that much!
Jaime Z.
Rating des Ortes: 1 Tucson, AZ
Unfortunately my friend and colleague visiting from Kenya was treated very shamefully by an employee here yesterday. When my friend went to pay using a major credit card, the clerk rudely told her that a passport was required(despite my friend having an official national ID that matched her credit card). When my friend said she did not have her passport, the clerk told her she could be arrested! This is untrue, ignorant and frankly came off as quite racist and xenophobic. This was a terribly offensive and painful experience for my friend, a University faculty member. JC Penny– you need to update all training on how you treat international visitors, who are customers. JC penny, I am no longer a customer and hope you offer an apology.
David S.
Rating des Ortes: 4 Coldwater, MI
A pleasure to do business with a store that says what it will do then stands behind it while doing it cheerfully and quickly. Actually we were returning clothing items that did not fit the Mother-in-law. No problem at all. Late Sunday afternoon seems to be a good time for such transactions. No crowds and the transaction was done expeditiously.
Melody F.
Rating des Ortes: 1 Goshen, IN
This is for the JCPenney Home Store, which is inconveniently located in an entirely different building from the JCPenney store in the mall. The sense of foreboding you get pulling into their poorly cared for parking lot should serve as a warning. RUN. AWAY. It’s stocked decently, but the sales people have no interest in helping you and will visibly be distressed if you indicate you’d like assistance. And heaven forbid you might want to set up a registry. It simply doesn’t work.
Dana L.
Rating des Ortes: 5 Charlottesville, VA
This review is for the JCPenney Salon. I went in for a trim and a shampoo. Had to wait a couple of minutes to be greeted(they had just opened), but my stylist came out shortly after and was super friendly. She asked what I wanted and did exactly what I asked. I’m in the process of growing my hair out, so I really didn’t want a lot cut off. I’m so happy that my hair looks so much healthier but still long. The shampoo she used(Purology?) smelled so good and the mousse was great too. I’ve been to a couple of other salons in South Bend/MIshawaka, and this is the only one that did exactly what I asked and had reasonable prices. Definitely recommend.
Will D.
Rating des Ortes: 4 King of Prussia, PA
We had a very good service experience at this store. Product selection was good, though prices were a little on the high side.