Vic’s Carpet Cleaning

I made an appointment for 10 am and at 1030 I called because the tech hasn’t shown. The guy said well its an hour time frame so he should be there by 11. At 1130 I called again and he said let me call the tech and see what’s up. He calls me back and says «oh didn’t you talk to …» I said no I’ve only spoken to you. He continues to tell me that he will be here shortly. I get a call at 1215 from the tech saying he wants to confirm the address he proceeds to tell me his location and I tell him he is going the wrong way. So 1220 he arrives… I am very displeased with the customer service you would think someone would call and say something about being late. I will definitely NOT recommend this establishment! I have used them years ago and had no problems I don’t know what happened.

I’ve used Vic’s 4 times in the last four years to clean our carpet. Not only have they always done a terrific job but are on time and have been the least expensive I have used in the 13 years I’ve owned the house. I would highly recommend them.