Ajay B Setya, DDS, MSD & Robert C Hirst, DDS, MS

I’m a new patient of Dr. Setya’s that needed 3 implants and a sinus lift. I can’t say enough about how pleased I am with the results and the painless (yes, I said painless) surgery. Dr. Setya’s chairside manner is very welcoming, he always explains what he is doing and why, and his expertise is evident. His staff is the best — always pleasant and accommodating. The facility is clean, modern and is equipped with state of the art equipment. Dr. Setya would naturally be my first choice for periodontal or cosmetic dentistry.

Great experience! Dr Setya is an excellent periodontist. He’s very thorough, knowledgeable, and is also very gentle. Dr Hirst is also an amazing periodontist. Their entire staff from the front desk to the back office is very friendly and helpful as well. I highly recommend this office. You won’t be dissappointed.

One word describes this practice… GREAT! I recently had a final post-​surgical consultation for a procedure performed approximately 2 years ago and the results continue to be amazing! In addition to the positive results, I can testify to what so many other patients have shared on Unilocal.Dr. Setya possesses an impeccable bedside manner, the office staff like Samantha are all highly professional, and the text message appointment reminders are incredibly helpful! Thank you again Dr. Setya for a job well done!

I don’t know how anyone could say anything negative about Dr. Setya or his staff! He has amazing bedside manor & is extremely personable. They make any procedure as painless as possible, giving you more than enough information to prepare for pre– and post-​op. Judy is so caring and engaging as well! I have been going here for almost 5 years and hope I never have to go to another periodontist!

Dr. Setya and his staff are quite exceptional. They are easy to talk with, professional, and honest. I enjoy coming here.

I have been a patient of Dr Setya for over six years and just had my fourth dental implant and always have the best experience !
The doctor and staff are very professional but yet at the same time very compassionate throughout the procedures I have had done!
Dr Setya calls to see how your doing the next day as well.
I will continue to see them for future dental needs
Barbara Wolford
Laguna Niguel

I have been a client for at least 10 years. My first, and only implant continues to be trouble free. That speaks volumes.
But, this office deserves praise for its periodontal skills, too. The staff is capable, Melodie in Perio is first rate, and Dr. Setya and Dr. Hirst are exactly what you hope for in this field: competence, reliability, devoted to doing a superb job, and no nonsense, and good implementation of email scheduling. My experience is that you’re lucky to find any of these qualities, let alone all in one group.

Robert Hirst is a great dentist. He is expert and provides a caring attitude. He is first dentist he actually got me to floss on a regular basis. His hygienist was both personal and effective. I highly recommend the practice.

Dr. Hirst took a very bad tooth of mine and did such an excellent job!!! I was so impressed with him, his demeanor, professionalism and everything! He’s the best dentist that I’ve been to in a very long time! I totally recommend Dr. Hirst 100%!!!

This practice has very poor customer service. Office staff Robin and Emily assisted me with insurance questions over the phone and due to my dual coverage with Delta (primary) and United Concordia (secondary), I requested fees and in-​network pricing for the surgical procedure. I was informed that Delta would only cover surgical extraction and United Concordia would provide the benefit for the bone graft preserve ridge and the implant. I was told by Robin and Emily my insurance benefit «was substantial and would cover 75% of the bone graft and implant.» I asked for a print out of fees so I would know exactly my reimbursement since United Concordia pays the patient directly and does not reimburse the provider. Emily called me on 10÷17÷14 at 1800 to explain pre-​op instructions and that I would need to pay the provider the United Concordia fee of $ 1448.00 prior to my surgery. My husband heard the whole conversation via speaker phone with Emily. I questioned the fee and coverage of insurance and she again reassured me the insurance benefit would cover up to 75% of the fee I was paying and I would be reimbursed directly from United Concordia. I asked again Emily on the phone for a print out of the insurance breakdown of fees and she said she was waiting for a fax from United Concordia for confirmation. I arrived to the office on 10÷20÷14 at 1000 for my surgical procedure. I was asked for payment but I refused to pay initially and asked Emily once again for the insurance benefit fee breakdown. My mother was with me and is my witness to Emily’s response of «I never got the fax back from friday but I can request it again and give it to you when you leave.» I asked her to assure me of the benefit for the surgery and she looked at a paper she had in front of her and again assured 75% coverage on secondary insurance. Emily never gave me the fee breakdown in writing as requested 4 times and forgot to mention it was out of network. I have $ 1448.00 paid out of pocket that I was assured would be reimbursed at 75% coverage. I have an enormous bill; secondary insurance was out of network and did not pay 75%. If I would have been informed correctly of insurance benefit it would have allowed me to make a more beneficial financial decision from a dual coverage standpoint. I don’t feel that the office staff at Dr. Ajay Setya’s practice provided me with accurate information to make an informed decision. I have spoken with a United Concordia representative about this incident and there is no request of fees from this providers office on record with the insurance company. I was also informed that the fee schedule for providers is listed on their website and the office staff could have discussed this with a United Concordia customer service representative. I am in the medical field and am extremely disappointed in the service I was provided by the office manager and staff at this practice. As an individual who pays for two insurance premiums through two employers for dental coverage this is an avoidable situation. I don’t feel this practice had my best financial interest at hand. I would have made a different choice of a provider if I was not misled with false insurance details. This is a service this office chose to provide me as a customer and it was wrong and now I have to pay the consequence financially for their mistake.

Everything about this office is Top Notch!
Everyone is very Professional and Personable!
I would /​have recommended to Everybody!

Bring your wallet! You must pay for everything up front out of pocket. This office will work with your insurance company as a courtesy. In my case, I paid well over $ 1,200 out of pocket and Setya’s office made my benefits payable to THEMSELVES. Pitiful and a rip-​off also. Because of the way they billed my insurance company, $ 350 of my benefits was denied to me. Shame, shame, shame.

A little over 4 years ago I went through a costly implant procedure with Dr Setya. I am disappointed to write and say that this work failed and after spending many thousands of dollars. He blamed me for the failure, he said I grind my teeth. I am woman, 5’2″, petite and not really the type that would ruin dental work that had been done properly. When I returned to see Dr. Setya he Indicated I would have to go through the entire procedure again, this time he was going to give me a 20% discount, big deal. I have consulted a number of other dentists who have advised me that I can live without a replacement so I am going to take their advice.
Today Dr. Setya states his implants have a lifetime guarantee, at the time of my procedure his guarantee was 5 years. My work failed in less than 5 years. He stated that he did not have to replace the work because I had failed to sign a document that I believe I never even had a chance to see. Clearly my records showed that the procedure was done less than 5 years ago, it is unfortunate that this individual is not a man of his word.
I would advise all that proceed with him to review documents carefully, get everything in writing. He does the same.

Dr. Hirst is a very gentle soul. He is somebody you like as soon as you meet him. He is very caring and gentle and professional. I trust his judgment and expertise implicitly.