Denault’s True Value Hardware

Sure beats standing in line at the big box stores, waiting for someone to check out with enough material to builod a house! And I can always find someone to help.

While they don’t have the selection of the big guys, they make up for it with the friendliness and helpfulness. I grew up in Mission Viejo and can remember coming here with my Dad on the weekends for miscellaneous stuff. I still go here when I’m looking for some odd or end type of thing or I’m close by.

I went into Denault’s to see if they had any swimming pools for my grandkids ages
7,8,9,10 that were coming to visit … (during the past couple of weeks that were so
hot!) Found one of those 3-​ring nice size plastic pools for $ 20 — All I can say is the kids had
so much fun, did not think twice about it being too young for them, just made up
running and jumping-​in games, snapped photo and everyone was laughing & happy.
«Thank you» Denault’s for always keeping one or two of those kinds of items in the store! The fellows were so helpful, talked me into not spending more money, and offered assistance in every area. I even went back after one batch of kids left and got another one because the
Mom wanted to take it home! (Target, Walmart, and Toys R Us were all out of any kind of
pool) — Denault’s will always be my #1 place to go from now on! You’re the best!

I just picked up several window screens I had custom made.
There are very few places in South Orange County where you can have custom window screens made at a competitive price.
The price point was fair and my eight window screens were ready within days :-)
Denault is also terrific for picking up that one quick item. You can make it in and out of the store quickly. However, the price point at Denault’s is usually more than the big box stores.

This location of DeNaults is open (Oso & Marguerite). They had a different location that is now closed.

If you’re looking for help with your home projects, this is the place. Knowledgable staff always have the answers that you won’t find at the big box stores. Convenient location and parking available near the front door. Watch their weekly sales flyer for specials; check the close out bin for extra special bargains.

Very friendly employees. Every time I have an issue their always able to help me figure it out. Just ask for Brett. He is very knowledgeable.

I went to the one in Laguna Niguel and was looking magnifying glasses that they didn’t have so they called the Mission Viejo location for me and Mission Viejo said they had it. I then drive all the way to the next location and they didn’t have what I was looking for. Bunch of idiots working here who apparently can’t read. They could have saved me a trip.

Went in to get 6 keys made (2 each for 3 different doors). Went home and all 6 keys did not work. I get amazed that people who do this all day long for many years still can’t get it right. A good reason to go computer generated on this type of thing. Other than that the store has cute things but a bit overpriced.

They always have what I need (except only 1 time), and they know where to find it quick… and at a good price… I’m bummed that they closed their store on Santa Margarita Pkwy, it was so much closer to my home…

I like mom and pop type stores because they typically provide friendlier and more helpful service but my last experience at Denault’s was less than stellar. Hubby couldn’t find a particular item at the big box store so I was sure Denault’s would have it (which they did). Two young cashiers were at the front, not occupied with customers, yet neither greeted me as I entered. When I went to the register to pay for my item, I did get asked if I found everything okay, however, the girl didn’t smile or even look at me. The other girl was looking at her teeth in a mirror (!) and the two started discussing how to whiten teeth with baking soda. The cashier handed me my receipt and that was it. No thank you, no come back again, no have a nice day.
Apparently personal grooming issues were more important than even minimal customer service for these two.
I will continue to be a Denault’s customer, because I do like the store, but I am hoping that they will improve their customer service.

really helpful and friendly staff quality products and a very large selection. Pleasant shopping at this location

As I walked in I was greeted by a cashier, I was asked if I needed help looking for anything. Very helpful staff taking time to answer questions I had. Recommend it highly.

This store has been shut down. Really bummed about it too.

This is a quality neighborhood hardware store and a good contrast to a Home Depot or a Lowe’s. Tiny in comparison to the big brother hardware stores, however, it’s pretty easy to get in and out with no fuss.

I’ll admit that my review of this store is pretty much based upon girlie stuff, such as the fun kitchen and gifty items that jump out at you right as you walk into the store. I always thought that my local Ace had a good little kitchen section until I walked in here!
This store seems to have a good balance of hardware, seasonal, and home goods, but I have not hard-​core shopped for anything «hardware» here. My husband and I have found a few hardware supplies that we needed, along with a toilet seat that is the brand we really like, light bulbs, and light gardening stuff. I also had some keys made here, and yes, they worked!
As for customer service, I have only talked to the «key guy» and the checkout staff. I’d say that both were okay. The store has always been busy when I have been in there, and I have not seen many employees on the floor. I am not sure how it would be if I had a specific question for someone.
Parking is easy, though the store is located in a huge shopping plaza, and so you have to travel though a lot of parking lot before you arrive.
This is a great neighborhood store, and for those of us that think shopping at Home Depot is like being in hell, this is the perfect little hardware store. I was told once by a fellow shopper in Home Depot that I looked like I didn’t belong there, and he was so right. True Value is just about my speed.

So nice to enter a store full of knowledgeable people. Friendly smiles and always willing to help — love that it is my neighborhood hardware store.

Pros: Friendly as other smaller hardware stores. Easy to find stuff.
Cons: Few of the sections are occupied by bunch of obscure, rarely needed junk stuff. Not a great duplicate key making place, they either don’t have the right blank or they’ll make you one that will not work.
Otherwise convenient and easily accessible just needs to streamline the service and better utilize the shelf space.

Old school.
Old fashioned, mom-​n-​pop-​esque hardware and home goods store. They will have whatever random item you need for around the house — from minor kitchen tools to electrical and plumbing supplies. They aren’t as massive in size or selection as your local Home Depot or Lowe’s but they will definitely have a lot of smaller, less frequently used items. I am definitely not an expert but they do seem to have a decent selection of electrical or plumbing hardware/​small goods.
My use of this store has mainly been for minor kitchen/​cooking items (cooking twine, biscuit cutters, mason jars) and basic household needs (bbq lighter, nightlights) — items that for some reason or another are not often stocked at places like Target or Bed Bath & Beyond or are seriously overpriced. (It seems that the major retailers only seem to stock biscuit cutters around the holiday season ‘cuz apparently Americans don’t actually cook the rest of the year… try finding a biscuit cutter at Target in late April) Denault’s seems to have a well balanced selection of kitchen supplies.
If you have trouble finding a particular item at a store like Home Depot, Lowe’s, Target, BBB, etc., try Deanult’s. It is likely that you’ll find what you’re looking for.
Service is spotty — Sometimes people are super friendly and ask me if I need help in that genuine, helpful vibe. Other times, I get asked that question in the «I am watching you/​what are you doing in my store» vibe. I don’t look like a lot of people in south OC so I hope that doesn’t have anything to do with it but I also know that sometimes human nature is not as pure or positive as we like to think it is. I don’t mean to imply anything but I’m just sayin’ it like it is for those who may relate to what I speak of… Also service is not the most attentive or speedy.
Prices are okay. Not ridiculously overpriced but not super cheap.
Pros: Lots of easy parking (don’t park near the Henry’s!); Good selection of harder to find items. Great place to go for cooking supplies if you only need 1 – 2 small items and don’t want to trek to a restaurant supply store just for that.
Cons: Service is spotty (I admit that there are probably a lot of people getting way better service at this place than I get…). Limited selection of larger items or limited quantities.

Today I went into Denaults to get some longer screws for my license plate frame on my car… not only did the sales guy totally help me out but he went out to the parking lot to inspect the screw that I needed and gave me such kind individual attention. I mean these two screws were .39 cents each. He was just really nice and I like this place for its personal attention. Like the other reviewers said; if you’re tired of big box Lowe’s and Home Depot then spend your money here!