Macy’s

Pretty much the only Macys I go to. The other Macys I’ve gone to, never have new stuff & they’re just pretty bad (clean wise and order). This one has wide variety of things to choose from (I shop in the juniors part) and there’s always something new. The only thing I’d have to complain about is the bathrooms. But, really that’s a problem with ALL Macys and they need to fix it.

This is the worst store you could ever buy anything from. The managers are nonexistent, the online services are horrible and the sales people don’t know anything. Steer clear of this horrible store. I would have rated it no stars if that was available. Suffice it to say I will never order anything from them on line or enter their store again.

Went to Macy’s today to buy new sheets and was lucky enough to have a great sale person come up to me and ask if I needed help. Her name was Trish and she help me buy the perfect set she knew all about cotton vs synthetic and thread count so thank you Trish.

This review is strictly for the woman in Sportswear who answered my call. To begin, I had to call THREE times because I kept getting hung up on. I FINALLY get through to someone and I ask if the lady could do an item check for me and she responds, «um, no. not right now. I have a customer» and puts down the phone — doesn’t even give me a chance to respond to her NOR does she put me on hold. I was in complete shock. I completely understand that you have a customer, but you could have at least put me on hold so I’m not listening to your entire conversation. RUDE. Corporate — Please train your employees to properly transfer calls WITHOUT hanging up on the customer.

If you need a new perfume, there is no better customer service than Macy’s. I bought my mom a perfume for her birthday and Chantel was so helpful and even wrapped my gift!

Came in to exchange a sweater I bought online. Went straight to the section where the sweater was sold and got the one I wanted. I then went to a cash register to exchange it, and heard another woman ask an employee if someone was working the section, she wanted to purchase something, and he said, «I think that someone called in sick, I can call someone though». I thought it was strange, but then I realized he appeared to be a vendor as he rolled a rack of clothes through the section, cause I don’t think that fancy pants Macy’s allows employees to wear faded jeans and low quality polo shirts.
So I decided to walk to another section — no one to be found.
Third times a charm, right? Nope! I found 3 employees standing together talking shit about another employee, but none of them could help me to check out. WTH?
After searching through the sections of cashmere, spandex, and high quality cotton, I finally made it to the golden cash register, complete with an employee that could work it! *Cue heavenly light, harps and the «ahhhhhhh”* and the lady in front of me is saying, «I just don’t understand why it was so hard to find an open cash register…» Guess I’m glad I wasn’t the only one?

This Macy’s has sure changed! Their petite department has shrunk. Little or none Ralph Lauren. No more Jones New York in the store. When I shop in the AM when the store opens, there usually is no cashiers around. You have to hunt them down. Even their shoe department no longer carries a wide selection of designer shoes. One would think people in South County can afford it. I had an appt. with the Clinique makeup consultant — Diane, to go over my Clinique makeup which I brought in for some Clinique lessons on how to use correctly. I didn’t want to look like her all made up with thick foundation and she proceeded to speak badly about some of the products I use. I kept telling her I want an everyday look and not a made up look. Not everyone wants to be «made up» like a cosmetic salesperson. She was proud to say she was 50 but she looked a lot older with all that makeup on her. There is no need to bash the competition to sell Clinique. I ended up purchasing some items but when I got home, the colors were not correct. I think they ran out of the colors in stock so I think she tried to sneak it in thinking I wouldn’t notice. Not cool so I returned them. I’m going to shop at South Coast Plaza moving forward.

Lancôme counter saleswoman Mehyer– not nice downright rude and bitter. I walked up and asked to try a certain lipstick and if she had wands or at least alcohol to clean it– she wanted no part in helping me and made a snide comment” you’re not going to clean it anyway”/ she proceeds to speak possibly Farsi to another employee. I felt slighted and like I was in their native country where she didn’t want to be serving me– no thanks back to Sephora I go!

Came in today to get my lovely CHANEL CHANCE perfume. The service was very quick and nice they also spoiled me with a small makeup bag, very sweet staff!

As I walked up to the entrance and saw a sign for online pickups, I thought this might be a reasonable day. Unfortunately, 5 minutes of walking around trying to find the order desk because they had no interior signage, then waiting in line for 10 minutes to be told it is on a different floor, followed by another 15 minutes of an inexperienced clerk handling them has caused me to waste a half hour of my life because of ineptness and mediocrity.
Seriously, add another 10 minutes because despite the receipt saying anyone can handlw returns, the online pickup location only returned one item, sent me to the makeup department to return that, then after another 5 minute wait because not enough staff, the redirect me to the specific counter for that particular brand. Luckily, she had nothing to do and returned it promptly… after 40 MINUTES of wasting my life, I was seconds from going postal.
Whomever is the corporate person who does store layout, or the manager of that particular store, or the person who fraudulently said putting on your receipts that any salesperson can help you with returns… they all should be fired. This should be a 5 – 10 minute event max… and people wonder why retail sales are struggling?
Macy’s at The Shops of Mission Viejo has just lost at least one customer, and if anyone reading this review wants to ask questions, feel free. If you had a bad experience with their horrible customer experience, please post it. Either they rectify the situation, or they deserve to lose business.

I’m a fan of Joan at the Christian Dior counter at Macy’s at Mission. I went in to ask about a brow pencil and she did a great job showing me how to use the Dior items I already have and also some suggestions and some items to try. I purchased two items. She was one of the most enthusiastic sales members I have ever seen and thankfully did not use strong sales techniques with me. I thought she was great. Peggy

I should give them less if possible. I came to pick up luggage tonight that was held for me. It was nowhere to be found, but even worse there were two sales people available for the entire home floor. Dis I mention it was also a one day sale!
What a joke the two sales people are trying their very best, but what an awful way to run a store.
Embarrassing!
Needless to say they have lost my business.

The people that work here look like customers you can never find someone to help you they look like they are shopping to they need to wear informeds it would be easier to find them i was not happy but it was easier to check out

Good experience: I have some great experience to shop some female clothes in this location. I was not gonna buy anything, just looking. But INC International Concepts boutique lady started talking to me and she was really good and friendly. Since then, I purchased several clothes from here.
Bad experience: I was shopping some Christmas gifts in 2013. The day was around ¹²⁄₂₃ which was close to Christmas.
I was looking for some the male fragrances. The fragrance shop staff looked all Persian females. I had some questions so had been waiting someone, but no one came. I was in a hurry so I just chose Dior Homme set without asking and tried to pay. I handed my item to the cashier woman but she said NOTHING to me! When she threw my purchased fragrance in the plastic bag, and threw it to me and said «here you go».
That was it! Wow… Male fragrance people were rude as hell. :/

I have been coming here since it was May Co. How can anyone say anything anti-​Macys? The best sales, and if you don’t have your coupon for discount, they will use one behind the register. Very friendly people. So I naturally decided to register here for our wedding. The woman at the registry was so nice. Her name is Ellen and she checked on us periodically without being intrusive. Then when we finished she gave us a SWAG bag with all kinds of goodies. The personal shopper Lucille even approached us and let us know she was here to help. Great service.

Been coming to this location for about 3 years. It’s a huge store and when they have the big sales, it’s worth coming with a Macy’s card along with the coupons they send. They have a huge selection of clothes but they aren’t always hanging in the right place. I’ve picked things up in clearance racks only to find out that it’s not on sale. Of course, if I like it enough, it doesn’t really matter.
Last few times when I’ve been here, I ask if a salesperson can help with getting me a room or to hold my items while I continue to look. Both times, (different women) have told me that they are too busy and can’t help. Which is the thing to say to me that makes me want to shop elsewhere.
Usually, I would have just carried the stuff and gone to try out outfits two different times. But the way the last person answered (rude), made me hand her all the clothes I had selected to try on and leave. So if she had no clue about lack of customer service skills will make you lose commission, now she does.
If and when I’m in the area, I’ll come to this Macy’s for the cosmetics department and shoes. As far as clothes, I’ll go to the Macy’s at Fashion Island.

They have great items and you can get really good deals on a lot of the items marked down in the clearance section. They’re located conveniently in the mission Viejo mall right near the parking structure… that’s about as good as it gets. The customer service here is not good! I needed to do a return/​exchange and I had to search everywhere to find an employee to help me! When I finally did find someone, they told me I was in the wrong section and they couldn’t look up the price for my item. Whatever. I was in that department because that was the only place where I could find an employee… it would be nice if customers didn’t have to roam the whole store looking for someone to help them. The sizes here are a mess, it seems like they just throw the clothes on the rack in no particular order. The dressing rooms have clothes piled up and they don’t have anyone monitoring them. I’m torn between 2 and 3 stars because they do have great clothes. If they had better customer service and a more organized layout, I would give higher stars!

I have tried on several occasions to call to this store and try to get a salesperson
to help me. All I get is «Put on Hold» and no one ever comes back on. I have left messages for the store manager to call me regarding this. NOTHING! No courtesy call back.
I will not be giving Macy’s my business anymore. I wish more people would refuse to give business to businesses like this. They don’t deserve it.

Yes, the selection in this Macy’s is still great, but what’s lacking? Customer service.
The last few times I have come, I have never seen the store associates work so sloely in my life. If you’re going to have two people working one till, find out a system. (E.g. one person scans, another bags.) Don’t try to walk on each other, and to do the same thing. Not efficient.
Another time, a lady made it seem like a «chore» to check another store for a size. You should be happy to assist, and to refer business within the company. (After all, I would still be buying from Macy’s.)
Maybe Macy’s should incentivize workers a bit more? Or make better hires?
My favourite departments here are still housewares, ladies career apparel and cosmetics.

My family and I came here Memorial Day weekend to check out their Holiday sales wanting to check out their home department. We figured that they would have all sorts of sales going on and wanted to pick up a new European King bedroom sheet set, and possibly a new comforter and bed spread set. We saw on many of their signs how Macy’s cardholders could get an additional 10 — 15% off, and were a little discouraged because we weren’t Macy’s cardholders and didn’t want to sign up for another credit card. There were a few sheet sets that we had our eyes on, and were planning on either grabbing my Mom to purchase them on her Macy’s card for the additional discount or checking out other competition stores nearby such as Bed, Bath and Beyond and Pottery Barn. Their 800 — 1000 thread count sets were going for roughly a hundred twenty-​five dollars, so an additional 10 — 15% off the price would really save us some money.
As we walked around in the department a nice saleswoman approached us showing us other nice options that they had telling us that she could give us a coupon worth 15% off our bedding. We were ecstatic! We had a long day of shopping and that had sealed the deal for us, so we ended up purchasing the 1000 thread count sheet set along with five boxes of Keurig coffee machine refills walking away saving a chunk of change.
We are thinking of making a few more home department purchases shortly and will definitely keep Macy’s in mind to do our shopping.