Toys R Us

Toys R Us at Mission Viejo you guys suck! One star why? Because i don’t have an option to give this store a 0. This is the most nearest store to my home so i end up going here but not anymore. I tried doing a return twice (once for a baby camera and other was for milk powder) and both the times i was told that they don’t accept returns for Baby monitors and Milk products, the very next minute i went to another Toys R Us and they happily accepted and didn’t even question me. This store keeps telling me that their policy is completely different compared to other Toys R Us, well then why don’t you rename your store instead of spoiling image of a good franchise.
It doesn’t stop there, one day i had to get formula for my daughter, when i picked up like 10 boxes of formula (12 ounce each box) the cashier says our store policy is that we only give two formula boxes to each customer. Well if you know or not a 4 month baby finishes close to two boxes in a day. I often go the other Toys R Us and purchase like 40 boxes at one go they never have any concern.
Firstly a very trashy store you guys need to have good customer service professionals, a helpful manager, reform your good for nothing store policy and lastly not disappoint your regular customers.

Complete disaster. Dirty, disrespectful, slow and the most inconsiderate retail store. 2 stars because at least 1 lady was actually helpful. Long line, 1 register going and I see 5 workers chatting.

Every time I shop in this store it does seem that there are few employees around to help out customers. However, the few I have encountered and assisted me always tried to be helpful and courteous. I like the fact that I can shop for toys and other useful products like baby and toddler gear. I really hope they employ more staff soon especially during weekend hours!

Just walked in with my service dog. The cashier loudly exclaimed that pets weren’t allowed and I politely thanked him but informed him that he was actually a service animal. Minutes later we heard the call go in over a nearby employee’s radio to seek us out, that employee said, «got it» when he found us down the crib aisle, then he called that over the radio where I’m assuming a manager replied «on it» and she then approached us about my service dog. Completely unprofessional and borderline crossing a line considering he is not only certified but years into service so he behaves in no way other than a service animal: calm, quiet, obedient and unresponsive to any other activity surrounding us. The audacity and lack of basic knowledge caused us to feel completely alienated so we took our business over to BuyBuy Baby. A crib, car seat and stroller later, I’m happy we spent over $ 1100 there and not at this Toys R Us location.

I gave them 3 stars instead of 2 because the cashiers were super friendly and very helpful. I stopped off at this location today to do a little baby shower shopping. I figured with a BabiesRus conveniently located inside they would have a decent selection. I was very wrong. Half of the items on the registry weren’t available. The girl at baby registry customer service desk was anything but helpful. I could hardly get her to get out of her chair to point me in the right direction of the few items they did have in stock. I would recommend looking for a different location if you have a baby shower shopping to do.

Brought a toy back that I got yesterday because it didn’t work straight out of the box. Didn’t have receipt and had bought it with a gift card. Brooke was super helpful and patient in helping me return it so that my son could have his gift! Yay!

This location has always felt so run down. It can really use a facelift, and not just a stock shift like they did a few years back.

Toys R Us has digital gift cards. Store manager at this location claimed that company policy does not accept digital gift cards. He said they need the actual physical card to scan the bar code, which is equivalent to the digital/​physical gift card number. He can actually just type it in the computer to accept the card number. All other locations either type in the digital card number or scan the digital card to get the card number… but this location claimed it’s against company policy. Why would it be against company policy to accept digital gift cards when they themselves create the digital gift cards.

My wife and I currently had a baby shower and recieved a lot of gifts. Not only did this location return many of the gifts for us, but they price adjusted the items that we wanted to keep so we could recieve more store credit.
Staff was very patient, helpful and kind the entire time. Even walking through the store staff was helpful and very polite.

I have spent a bit of time in this Toys R Us lately… picking up gifts for a co-​workers baby shower.
I have placed my orders online, and the first time I picked up an order, it was a bit of a cluster. The other two or three times I have gone here, were much better.
The items I ordered were from the Babies R Us inside this store. My first time, I went in, and went back to the Babies R Us area. I couldnt find any employees, so I headed back to the front. They told me to go back to the area, and scan my barcode from my order and someone would bring it out. You cant actually scan it, you have to enter it in on the kiosk back there, but thats neither here nor there. I waited a bit, and someone brought out my order, and I was on my way.
The other orders I picked up were also smooth. The only time anyone asked to check my ID for picking up my order, was of course, just after I had a manicure and didnt want to mess my nails up — and had to dig my ID out of my wallet.
I have purchased a few other items here as well, and the checkout lines move really fast, they are really on top of it.
Only bummer was I purchased a Forever 21 gift card here, and was able to use a Toys R Us gift card I had to pay for it. Went back to purchase another one, and they would not let me use a gift card to pay for it this time. I guess I got lucky the first time, but its sort of a bummer.

I was dreading this trip. Going to Toys R Us is like asking for a headache — I can almost never find anyone to help me and they hardly have any cashiers staffed.
So today’s visit? A pleasant surprise :)
Raitt helped us out in electronics — so glad he was there! I am clueless when it comes to video games, and he gave me some solid advice about the ones we were asking about. Thank you, Raitt!
Checkout line was 7 deep when we got there, plus another 3 that got in line behind us. Oh! And the special refund line that wasn’t moving at all. On my tippy toes, I could see one cash register light on. For reals? Two days after Christmas?
Another customer and I started joking about it and in the next couple of minutes, 3 additional cashiers hurried to the front to help with the line.
Whew! Just in time, I’d already started writing this review in my head ;)

Customer service leaves a lot to be desired. Online said store had item we were looking for (Babies R Us section) and when we couldn’t find it, we asked the girl over at the registry booth, who then looked it up and said they didn’t have it and gave us attitude when we asked why it would show up online. She seemed mad we even asked her about it.
Also, last time we were in on a Sunday, we were hounded and stopped by at least 3 people during our entire shopping trip, in different parts of the store, one being the store manager, to open up a store card. No means no… Get off our backs!

I’ve always found what I needed here. The selection is huge and the return policy is decent. It’s my go to place for anything kids. Never had a bad experience here. The only reason I wouldn’t go 5 stars is the lack of product knowledge the employees have. I’ve asked for things a few times in the past and always get this «deer in the headlights» look. Other than that it’s been really good

Have been here looking for Babies-​R-​Us, and it is a small sub-​set of the larger toy store.
Don’t ever try to return something there without a receipt, even if it was purchased from your registry… they give you a hard time and will only give you the lowest price their system can find within the last 90 DAYS! What kind of lunacy is this? Something was purchased from our registry (less than 90 days ago), and they give you ½ price since you were not provided a receipt… nobody could have purchased the items at ½ price… And we’ve experienced this similar issue at the Irvine store too. When you register, you get lots of things without a receipt, and you decide at times to return things. It is disappointing that they have such poor record keeping and seemingly an unethical computer system that finds clearance prices for items that are still in stock at full price. If I were only a class-​action attorney…
So annoyed with their attitude, and their «corporate» return policy (and lack of computer record keeping for registry purchases) is so infuriating, that I will not buy anything significant from them ever again… Buy Buy Baby from now on. Way to treat your customers.

This is not the closest store
But always prefer going to this
Toy’s R Us /​Babies R us
I prefer the combo stores…
Kind of easy todo 2 things at once
And hassle free returns…
The Best customer service here !!!
Better than any-​other OC stores…
It’s worth the drive

Great location with a Babies R Us inside.
Kind of wish they just bought the location next to them (which is now a buybuybaby) and made that a Babies R Us.
By having a separate location both places could hold more inventory.
Not the busiest ToysRUs, so usually they have stuff in stock at launch. Sometimes its a hassle when they have their video game stuff locked up and no one staffed in the video game area.

Came here recently looking for a few birthday gift ideas before making the final purchase and was pleased to find that they had many options for a little girl horse lover in comparison to stores like Target or Walmart. I found Breyer sets, Lego sets, Rocking horses, plush and needle felt horses, Fao Schwartz stable sets, plastic horses, horse puzzles, Playmobil horse sets, Disney princess horses «Maximus» and «Angus», and Toy Story’s «Bullseye» as well as galloping horses on sticks. Lots of options for a little girl.
I love that they have a large inventory of toys, but hate their layout. The aisles are shorter and meet up in the middle of the preschool and toddler toy section, which makes the store’s layout feel a bit choppy. I’d much rather have the long aisles that they have in the Hawaii Babies R Us and Toys R Us, which makes it much easier in locating specific items.
This branch is probably the closest location to us, so it always ends up being my go-​to location for toys and gifts. I just allow myself extra time to try and locate what I originally had come for.

This specific Toys R Us is terrible. Absolutely terrible. The employees seem to have no idea what is going on (save a few who are very nice), the service is extremely slow and bad.
Do not do layaway at this store. My wife and I waited about an hour for them to take our payment which, ok, I can understand it was the holidays, but then it took almost 1 ½ hours MORE for them to get the items from the back. When we asked the person who was responsible for getting the items after about 45 min of waiting he looked at us like he was lost. He didn’t know he was supposed to be getting our items. Their computer system is apparently always down so they have to track everything manually (I was told this by management). When they finally brought out the items they were wrong!
Every time we have gone there the service has been horrible. We will not go here ever again. I will drive the extra 15 – 20 min to Tustin just to have good customer service.

I’m going to say the last time I was in one of these stores was around 7 or 8 years ago. Despite the fact that I’ve been a collector of things that take up space in my place for more years than I care to remember, I don’t shop in brick-​and-​mortar toy stores because: a) they’re almost always more expensive than shopping online; and b) they usually have a mediocre selection.
This store was pretty well maintained considering it’s essentially a giant Hole of Suck for its employees who have to deal with kids trashing their wares on a daily basis. I perused the aisles long enough to find some exclusive glow-​in-​the-​dark RoboCop figure that looked like it would be happier on my wall at home than languishing on the shelves here. Hey, every now and again I still need to don the old nerd cap so I don’t forget my roots, or some shit like that. Plus, nothing beats the tangible experience of physically shopping for physical goods.
I don’t know if this is still any sort of Mecca for geeks. I did see a few overweight toy dealers (or mega super nerds) buying up sports figures and calling out what they were finding. You just can’t replicate that at home.

I will go to GREAT lengths to avoid going to a brick & mortar store for kids stuff, I mean, I’ll go as far as paying for shipping on amazon to avoid a trip here.
First off, the location is horrid, it’s surrounded by vacant big box stores and I think zombies live in them now. Second, it’s complete chaos in there, product all over the floors, kids screaming, parents chasing their kids, and you are forced to maneuver the enormous shopping cart around these obstacles.
If you are looking for something specific, good luck, sales people don’t dare going out on the store floor, too scary. If you have kids or are related to a child in any way, you’ll inevitably end up here one day, so sorry. I was generous with my second star because I don’t have to wait in a long line to check out, so the staff has at least figured out to how to quickly extract money. Avoid if you can …