Spikes Motor

We recently took our F250 to Spikes Ford, Mission, Texas, for warranty repairs. We picked up our truck on 05−23−16. The service guy «Romeo» assured me that all the repairs we had talked about had been completed. Immediately after getting into my truck I checked the rear view mirror, which was suppose to be repaired, and found it was still defective. As I drove away from the dealership. I also noticed that the windshield had a chip on it, which was NOT there when I dropped off the truck. I pulled over and had my wife look at the chip. She immediately confirmed that the chip had not been there prior to leaving the truck at Spikes. We immediately called the previous owner of the truck, who also assured us that the windshield was flawless at the time he sold us the truck, s few days ago. He reminded us he had used this fact as one of his selling points with us during our purchased negotiations.
I did not immediately go back to Spikes Ford, as I was very upset, and had not confidence they would own up to their negligence. We called and left a message with the service manager Ms. Judy Torres, requesting a call back. It has now four days later and no return call as of yet. I am convinced Ms. Torres has to intentions of calling us back,
Some may say «Whats the big Deal?» Its only a chip… My response is that HONESTY and RESPECT are a big deal when dealing with a auto dealerships that professes to have these virtues when they are SELLING us these very expensive products. At Spikes Ford, these virtues do not apply to the service dept, or are these just words to them?
I will have my windshield repaired and never go back to Spikes again. Shame on you Spikes Ford !!!

Best experience! My salesman, Alex Davila, worked hard on the great deal that I received. It took time and effort. If you want a great price and financing, it takes patience from the customer and salesman working together. I highly recommend my salesman and Spikes Ford. Great customer service.

Made an appointment for an oil change and tire rotation the other day. Wanted to get it done before going on a trip pulling a travel trailer. Chrystal and another girl had my truck in the bat in 5 min. The guys got right on it and were done in no time. It was no charge this time and they even gave me a ticket for the car wash! Great place with super people.

If I can give it no stars I would. I took my expedition to get serviced for a tune up and since my suv had the check engine light on it needed other parts. I gave the ok to it and the job was completed about 5 days later. Well not a month went by when my expedition caught fire mind you they were the only ones who serviced it. Well that happened on March 25, and to this date I have been given the run around. I haven’t heard from them wether they will fix it or not. I’m very disappointed on their lack helping resolve the issue.

Domingo has been our salesperson for two vehicle purchases, he’s so helpful and keeps in touch so when we made our second purchase/​trade with him last week it was an easy transaction. The Spikes team are so customer service oriented and we will continue to go to Spikes for Ford products.

Stay away!!! The «free» oil change every other time you bring in your vehicle is a lie! They charge you $ 9.00 the time it’s suppose to be free and even though $ 9.00 is not a big deal and I’m not cheap, I don’t like being lied to.
When I first purchased my car here, the initial sales rep helping me made me wait for about an hour even though I made an appointment. Yes I know he was busy and I understand BUT 10 mins into helping me out he told me he had to step away to help a customer from the day before and he had to leave me with someone else. That other sales rep made my purchase go smooth and very nice guy and the only reason they get 2 stars. But given that he’s not working there anymore I would not recommend anyone to this place.

This is where we bought our truck at. I have all my service done there as well. The staff has always been very helpful and courteous. I would definitely say they are one of the elite Ford dealers in south Texas.

I always go back to Spikes. This is my third vehicle ith them. Great service department as well. Thanks Spikes.

Take your hard earned money and savings elsewhere. The price for a vehicle here is not worth the complete lack of customer service. Review in Spanish towards the bottom.
Out of 5 stars, I would give them none at all if it were possible. I’ve had one prior experience buying a preowned certified vehicle four years ago and it turned out great because I still own the car and drive it everyday. But never have I been treated as poorly and disrespected in any dealership that I’ve inquired about a vehicle nor in any customer service company of any kind. From the second we walked in, I was never addressed appropriately. We were then attended by Jorge Torres (sales consultant). After driving and discussing details about the vehicle, I began to negotiate a price for the vehicle. Jorge immediately became upset, which created tension and uneasiness for both parties. Jorge was already shaking my hand goodbye implying for us to leave. However, we were determined to talk about other options and a few minutes later we went into an office to further discuss the price. Jorge began to make the discussion personal and became unprofessional while using foul language, which made it further uncomfortable for us. We asked why he was upset and began to blame the situation on me, saying that it’s my fault and that he was upset and frustrated. We decided to deescalate the situation. We said thank you and walked out of the office. As we were walking out, he continued to be unprofessional and disrespectful by making a comment towards my partner.
The most unpleasant experience at a car dealership ever. I can’t imagine being treated any worse than this.
09/​05/​2015
Lleven su dinero y sus ahorro a otros lugares. El precio de un vehículo no vale la pena la falta completa de servicio al cliente. Fuera de 5 estrellas, me gustaría darles ninguna en absoluto si fuera posible. He tenido una sola experiencia de comprar un vehículo de segunda mano certificada hace cuatro años y resultó muy bien, porque yo todavía poseo el coche y lo manejo todos los días. Pero nunca he sido tratado tan mal y faltado el respeto en cualquier concesionario que he pregunté sobre un vehículo ni en ninguna empresa de servicios al cliente de ningún tipo. Desde el momento en que entramos, nunca se abordó adecuadamente. A continuación, fuimos atendidas por Jorge Torres (consultor de ventas). Después de conducir y discutir detalles sobre el vehículo, comencé a negociar un precio para el vehículo. Jorge se convirtió inmediatamente en malestar, que crea tensión y desasosiego para ambas partes. Jorge ya estaba nos estaba despidiendo. Sin embargo, estábamos decididos a hablar de otras opciones y unos minutos más tarde nos fuimos a una oficina para discutir más el precio. Jorge comenzó a hacer la discusión personal y dejo de ser profesional durante el uso de lenguaje soez, que hizo que fuera incómodo aún más para nosotros. Nos preguntamos por qué estaba molesto y comenzó a culpar a la situación sobre mí, diciendo que es mi culpa y que estaba molesto y frustrado. Decidimos distender la situación. Dijimos gracias y salimos de la oficina. Mientras caminábamos, él seguia faltando el respeto al hacer un comentario hacia mi novia.
5 de Septiembre, 2015.

Amazing car experience !!! Jorge was a great salesman he never made me feel pressured or stressed on the car ! He listened to my needs and my wants and worked with me ! I got the car I wanted in the color I wanted !!! Noe made the paperwork process so easy I was calm and at ease and not panicked at all !! Overall great staff !!! Thank you spikes !!!

Friendliest employees! Best deals in South Texas! For a stress free car buying experience, go to SPIKES FORD!