Popeyes Chicken and Biscuits

Went to this Popeye’s because it’s near an auto parts place and I just got through putting brake pads on my truck. Yeah, I know, very manly and whatnot but it was my first project like that and I’m pretty darned proud of myself! So, yeah, Autozone is a great place to– wait! This is a review of a crappy chicken place not Autozone. Okay, back on track:
Teresa, Adam, you guys nailed it. Why do we go to Popeye’s? Darned good chicken and great sides, THAT’S why! And this isn’t a review of the food. You know it’s good. What THIS is about is the service. Haven’t been to many Popeye’s in my life but one constant is bad service. I think the managers at night compile a rudeness algorithm which generates a number that they compare with other Popeye’s places in hopes of being the absolute rudest.
«Hey, Mike, we got a 94% Customer Hate Rate today, you?»
«Nah, Bill, we only managed an 87% score. We have a coupla new employees who are being too nice AND getting orders right, so we’re doing too good to beat anyone today.»
My wife and I went through the drive thru last night and ordered a couple of meals one with Coke, one with Sweet tea. Lady repeats the order, asking if I wanted 2 Cokes. No, I say, one Coke, one sweet tea. «Pull around», she says. Food was hot, good, AND correct, but we got 2 Cokes. Yeah, she had to make sure she was getting SOMETHING wrong in the order, I guess. Oh, and BBQ sauce was included though I wanted Honey Mustard. I knew it was a crap shoot to be honest.
Today, at 3:21pm (In case anyone from HQ is reading and wants to check on the people working there. I forgot names) my wife and I ordered a 3-​piece chicken tenders meal with fries and 2 Cokes (Thought I’d trick em up and get the Sweet Tea I ordered last night. HAH! Nope, they got the drinks right!) Anyway I forget the combo number. 3? She says nearly unintelligibly, as is their policy maybe, some number that I believed to be 6.14 but was confirmed to be 6.40 upon arrival at the window.
We get the food and drive a little in the parking lot when we smell fish. Yup, it’s shrimp. My wife walks into the place and tells them we ordered chicken, not fish. Immediately an employee near the back says, «I TOLD you they wanted chicken.» and we were informed that the chicken had to be cooked, there was a wait of 5 – 10 minutes. Here’s the thing though. Would a worker now removing the shrimp from our box to make way for the new chicken surprise you? No, of course not. It happens and my wife, bewildered, asks them to stop that, we don’t want old cold fries with our hot chicken!
So they did. But with some serious stink-​eye goin on. Didn’t ask for sauce but we got one Honey Mustard and one Creamy Ranch. And to be honest, though the chicken combo meal was 79 cents more, they waived it for us. Just to keep us confused about their next move, I guess.
Guess it’ll be a while before I use my newly installed brake pads to bring my truck to a stop at their drive thru window.

Horrible service. For fast food we waited a long time as numbers after us kept getting called (we were 71 and it got to 78 before we got our meal 20 minutes later. There had only been 2 people ahead of us but somehow the entire line behind us got served first.
Other older people could not get anyone’s attention for a long time just for a drink refill.
It might be a coincidence but it was only melanin-​deficient people that were waiting.

I love Popeye’s — its probably my favorite chain, fast food. BUT — PLEASE — clean the place and tell your employees to act like they appreciate having customers. I only go there when I get a craving that just can’t be satisfied by anything other than Popeye’s. (Its identical to Krystal — you don’t WANT to go — your craving MAKES you go).
One word of warning — NEVER — EVER — leave Popeye’s without checking your order — chances are — it is WRONG!