ADT Security Services, Inc.

Made an appointment and waited more than 2 ½ hours before the tech showed up. Terrible way to do business and bad reflection on their customer service. I cancelled the appointment and will cancel their service soon.

ADT as a service is really not worth the trouble. My main issue with them is the lack of training of their monitoring employees (not sure what their title is). When the alarm goes off and they call, their lack of knowledge is woeful and their attitude is worse. In San Jose, after talking to the police, I came to understand that the police cannot be dispatched without verification of break-​in. Makes sense, large area, large population, lots of false alarms. ADT reps without fail tell you that the police have been dispatched. This is an issue when you are 500 miles away and your alarm is going off, like I was this Xmas Eve.
Honestly, you are better off getting an alarm that just makes noise and alerts your cell phone. With that you get all the benefits of ADT, they add literally 0 value.

Grabage, horrible service, won’t let you cancel, allowed a family member to sign up and use my card for billing, somehow found and charged a new credit card after I cancelled the one they were previously were charging. Been on hold for 20minutes waiting for a supervisor but they immediaty answered the phone when I said I was moving. Great service if you like listening to a repeat recording of how great they are.

had adt for a long time until my partner died could not afford them no more had to cancel my service then about a year later the system started chirping all the time called them up and ask them what was going on and they said it needed to be charged or turned off and i asked them if they could send someone to turn it off for good and they said no because i was not an active member no more and i told them again why i wasn’t just like i did when i canceled my service after my partner died and they still would not help me unless i signed with them again beware of adt they don’t care they just want your money

Nathan Prather made our security upgrade a pleasure. Installation went well and his follow up made our experience even better. I recommend him and the Pulse system if you want to feel more secure at home and at work.

We have been very happy with our alarm systems, both at home and at our business. Our rep, Nathan Prather, has been in the business a long time and knows how to get everything going quickly and effectively. Call ADT!

I understand these issues and have over 12 years experience in the industry. I am a dealer on Oakdale, Ca for GHS interactive security smart home systems. We offer the newest and best technology and best service in the industry! $ 2/​day will make the ADT headache go away! Call 209−918−6339 for a free smart home evaluation.

I am having the worst experience ever with ADT. Most recently my panel started to malfunction and my alarm would sound every 4 to 6 hours. In contacting ADT, they were able to send a technician out but he was unable to fix the problem and needed to return the next day. In doing so, the alarm panel was disarmed to prevent it from sounding. The next day (Friday), the technician arrived and replaced the transmitter. Upon leaving, he stated that the problem was fixed and apologized for the any inconvenience this might have cause. Approx ½ after his departure, the alarm started sounding again. Immediately, I called the technician… no answer. The next call was to ADT and I was politely informed that they had not received any signal. So, I asked when was the last signal received from my home… and they stated, they hadn’t received anything in months. So, they attempted to schedule another appointment for the following Thursday. Now, can you imagine my surprise? I have an alarm going off every 4 to 6 hours and they want to schedule my appointment for 6 days out. In speaking with them, I was instructed on how to disarm my system by unplugging the battery and disconnecting the transmitter. So, what is the point of having an alarm company monitor your home if you have to unplug the system? On Monday, I called to complain that the alarm was still going off and their service was unacceptable. During the call, I was informed that I had a scheduled appointment for that day yet, no one had called to confirm an appointment and if I hadn’t called them… I would not have know. As I waiting for the technician, the alarm was still sounding as he arrived to my location. But, he politely informed me that «unfortunately» he didn’t have the tools to fix my system and would need to contact ADT to have my panel replaced. The next call I received was from an ADT salesperson… trying to sell me on an upgrade. By this time, I was livid !!! How can you try to sell me a system because yours is malfunctioning? The sales person totally understood my situation and had a Manager return my call. The Manager called me back two days later and stated that he would get to the bottom of this and have a technician come out on Saturday to switch my panel. Guess what ??? On Saturday, a technician DID NOT show up and today I’m still getting the run around. What would you do?

My buddy recently called ADT for a home security system. I had an incident recently so I asked him for a contact number and called the person he used. David B agreed to come out to my place rather than providing a quote which I totally understand. David came after work which was greatly appreciated. I think the plan I purchased was affordable and gave me a definite sense of security. Not only was he friendly and patient he gave me back my ability to sleep. After «the incident» my insomnia kicked into overdrive.
Dario was the installer. He was very nice and helpful too. And he likes the same NFL team!!! I haven’t had to call for customer service so I don’t know what the negativity is all about. The 2 guys I dealt with were great.
And auto pay available which is great.
I feel safe at home and even safer being away if that makes sense. I would recommend to a friend and even my mother

All of your guys writing bad reviews about how the company scammed you, well your the stupid ones. I dont work for adt or represent them.
Katie T, This office is a branch office and IT IS a part of Corporate ADT. Every single one of you signed a contract that it clearly says how many years it is for. It also says what equipment is being installed. The techs go by whats on the paperwork. You may of talked about doing all the windows but if the contract doesnt have all the windows then your not getting them. Its your fault for not ready the contract. I am tired of people complaining that salesman lied to them or scammed them. It takes 2 to tango.

These people are scam artists. Their sales person Kevin Waller did a bait and switch, the installation people brought the wrong cameras, and did not install all the sensors agreed upon. Now the equipment has had multiple issues and I have not even had the service for a month! Now they expect me to pay an early termination fee! They’re smoking crack.
AVOID ADT at all costs

This branch provides nothing but LIES!!! They are not even part of ADT, they are a service company that will lie out of their ass to sell you the security system. I have had nothing but issues with this company and conveniently once the contract was signed and system installed my customer service rep, Errol Dennis II phone was no longer accepting calls!!!
Let’s list the all the issues:
1. Over a month to install the unit after 3 – 4 mishaps on their end. Lost our paperwork, didn’t have the correct dial pad, multiple times.
2. All the emergency contact was incorrect. I had to find out about this myself when I signed up for MyADT. Shouldn’t this be considered one of the most important detail???
3. Billing information all incorrect!
4. Didn’t even inform me that I need a police permit when installing the unit as well as pay a permit fee after I informed them many, many times that I want the police unit to show up if the alarm goes off.
5. Said that maintenance is free of charge! This includes changing the batteries, etc. BULLSHIT! Granted I was shocked and happy when they said this was a free service but when the time came to replace batteries, I find out that it’s a $ 150 service plus $ 10 per battery! WTF???
I’ve had an issue at every step of the way with ADT and I am pissed off!

First of all I had a number of false alarms and got no call from ADT. I only got one call out of the multiple false alarms. I was out of town and the alarm was tripped. This was probably a real alarm since no family member tripped it. My neighbor called my sister and it took her 30 minutes to get to my house. The alarm continued to go on with no call from ADT. Also, I had a number of smoke alarms and they never tripped the service. Yes, I did call and talk ADT operations. Afterwards we got that one catch that I mention above but never got another call for a tripped alarm. So, I decided to eat that one year I had already paid for in advance and stop using the service.
Needless to say when I tried to cancel they told me I had a 2 year contract. News to me since I explicitly told the sales person I did NOT do multi-​year contracts. The billing «specialist» had the audacity to tell me there’s a California law that makes it mandatory for a 2 year contract. Is he out of his freaking mind. Not only that, it was just an activation since the equipment had been in my house for over 9 years. No new installation or costs to them. Just the service. It makes me angry to pay for poor service. It encourages them to do very little to change. However, I’m happy I no longer have any need to deal with this bogus company.
Spread the word Unilocalers!!!

i had a appointment that i made in dec 2011 for today jan 21, 2012 from 8−12noon and they even called to make sure they were coming to my house. and you no what. i made sure i changed my whole day to make sure i was home. so i stay home and NOTHING NO CALL, NO ONE NEVER SHOWED. NOW WHAT. Wait for another appt??? on their time… not mine, i caled their 800 number and waited 20 minutes and told me to go to the website for help REALLY… THEN WAS TOLD TO CALL THIS –18 662 415 630 no answer!!!

ADT is the most bogus, lying, «security» company there is. In October 2010 I got a new box from them so that if there were an emergency I could «talk» to them through the box instead of waiting for a phone call. I was very specific that I did not want a contract extension.
In October 2011 I decided to go with another security company. They called ADT and were told that my contract was expired as of October 16^th. Lo and behold, I keep getting billed by ADT.
I call them & they tell me I have to pay a $ 300 «early termination» fee! I ask why & they tell me my contract doesn’t expire for another year. I send them my paperwork from the upgrade indicating no extension. They send me back the same paperwork and another contract supposedly my signature on it (clearly signed by the same person who wrote the contract).
I wrote again & disputed my signature. They made me sign an Affidavit of Forgery that had to be notarized (for $ 25), give an exemplar with my signature written 10 times, and send copies of the front and back of a major credit card and my driver’s license.
I get a letter today saying they have «determined that the signature on the contract matches the documentation submitted». BULLSHIT! The forger didn’t even spell my name right!
I am outraged. ADT, go to hell.

It scares the hell out of my wife and I, when we are half asleep & forget it is on… and try to leave the house… or I go into the Garage late at night to find some piece of crap… when it is accidently triggered…
…the dreaded countdown begins… and I never see my wife move so fast… it is like one of those movies that the HUGE DOOMSDAY NUKE WILL GO OFF AND DESTROY MANKIND IF YOU DO NOT DISARM IT ASAP! …she sprints and then leaps to the disarm pad!
Once, I paid $ 500 for a major upgrade (all the bells & whistles… and no discounts!), and I had to call & fight with these Moroons for at least a year or two (I actually gave up and forgot for several months) before it was actually installed…
so therefore it goes on my $hit list… and is now officially qualified to be on the ARMPITS OF THE UNIVERSE list… for outstanding customer service.
Other random thoughts while activated:
…$$$$$$$$$$$$$hihhhhhhhhiiiiiiiiiiiiiitttttttttt­tttt@@#&**(F)**k@Crap…and various other colorful remarks that I learned from my New Yorker mom while driving in Brooklyn…
…it far easier to deal with the IRS or North Korea than these «Security»…ha ha… people.
…the alarm voice sounds like a female version of «Hal» from the movie 2001… but more scary!
…I DID NOT WANT TO GO TO WORK ANYWAY!
…I am AWAKE NOW… who needs Starbucks?
…but 2 stars for no criminals, except for me of course!
Thank you ADT :) …now I can have peace of mind… and less money weighing down my bank account every month!