Babies R US

I have shopped in Babies R Us for many expensive items… be careful if you have a problem with an item return right away! I have had my car seat for 8 months my mistake I should have returned right away… and it is so uncomfortable for my baby I have tried everything to make it more comfortable and it is just not possible… she cries if you have to drive any far distance. Either the shoulder straps are uncomfortable or it is pushing the top of her head into her chest. I thought as she grew it would get better but it has not. I reached out to the store to see if they could help me even though I waited too long to return because it is a $ 300 seat… I have been offered $ 30 off a new seat I’m just not too thrilled with that. If you go in here it is very hard to get customer service I notice as well just never wanted to complain because they look busy and maybe under staffed.

When I was only 12 weeks pregnant and thought I was going to register too early the staff inform me of why it would be important or a good idea to register. Well I was looking at strollers and car seats, a sales associate saw I was a bit confused about each individual one, she took her time to explain and help me pick what was best for me and my husband. Since then every time I go in to Babies R Us I’m very pleased with my experience.

From the outside, you would assume that this location is closed. It’s so drab looking and plain but once inside the place is huge! I made a beeline to their clearance section for clothes and found a ton of stuff to buy.
The staff isn’t that friendly which is disappointing.

WARNING With the Christmas shopping season it’s important to know that anything returned to Babies r Us or Toys r Us will require you to scan your driver’s license into their system. This information then may or may not be passed on to unknown third parties, who can do whatever they want with it. This behavior is illegal for purchases, but this company skirts the law by requiring it only for returns. It clearly violates the spirit of the law and to my thinking, I wouldn’t ever want to give my most personal information to an organization that has no respect for the intent of the law. It doesn’t take a genius to consider all the ways they may be using your private and personal information,

I hate to have to do this, since I shop here so often. They are the «I can’t help you with that» on everything. Since a chaser did not know how to do a discount for me she sent me away instead of helping me. Unfortunately, that just means I won’t waste my time and money and come here again.

Horrible customer service. They tell you everything they CAN NOT DO, how about finding a solution for your customers. No way to expedite shipping when ordering in store. Not even if your willing to pay the extra $. Price match has it loops and I wasn’t able to use any of my coupons that they sent me. They only had two items for their gDiapers section. Plus their square trade pricing was $ 20+ per item than online! Too bad there isn’t anything else in town with the variety that babiesRus has to offer. Will be ordering online versus coming back to this location. Oh and let’s not forget that in order to get some assistance you have to chase after them. By the time I was ready to check out, there was no one on any of the registers.

I HATE this store with a passion. They con me into signing up for their credit card which I did to get the 12 month financing. They had a promotion of 15% off all baby furniture since I was buying my babies whole bedroom set I was excited for the 15% off and 12 month financing. Mind you I was NOT trying to use the 15% off for applying for the credit card. Anyways, once checking out online/​over the phone with Babies R US I came to find out that I can’t use the 15% off online discount and 12 months financing. Imminently I cancelled the pathetic credit card. They just wanted to get me to sign up!

Had the «pleasure» of trying to register here. Went in to do my registry and all the girls were assisting other people so I took a seat in the waiting area. Rather than asking if I needed any assistance every employee in the area looked at me and walked away. I decided to try to find someone myself to get things going and couldn’t find anyone to assist me. For the half hour that I was there not once was I asked if I needed help with anything. Will be sticking to Amazon for my registry and happily taking my money elsewhere

If you have money come buy everything your baby needs here but also they can have some good deals ! Super nice workers !

They don’t take down old sale signs and still don’t honor the expired sale. Here it is 7:35 pm on Sunday and still not taken down all day and associate acknowledges it wasn’t taken down O sorry you thought you were getting a deal. Come on!

Went into the nightmare of registering and was completely blown away by the exceptional service, professionalism, knowledge, expertise and friendliness Roxanne had at the registry desk! She made it so easy to get everything we needed on our registry in one afternoon! We honestly don’t know what we would have done without her help!
The store was busy that Saturday we were there but it was neat and clean, everything was well labeled with the prices, and checkout was a breeze!
Ryan was amazing in the furniture department. He helped us pick out just the right nursery furniture we needed! He was also super helpful in selecting a glider and ottoman that we absolutely love!
We will definitely be back!

Staff is very friendly and helpful!
GET MATERNITY NYLONS AND SUPPORT HOSE. No one in the whole valley has them. Motherhood failed as well. They only had xxl and had no idea when their next shipmen could come In.

Wouldn’t give me my free item that I was entitled too. Manager was rude! I ended up calling Customer Service and now my case is at Corp Offices! Won’t believe in their promotions EVER again!

Had a malfunction on an expensive stroller I purchased from this store last year. The manager went out of her way to fix the issue. Customer service is top notch here!

I was killing time while the hubs was at a meeting and had three mommies to shop for. This store seems bigger than my local store, and though it is organized, it’s almost overwhelming. It could be the registry list but trying to find any kind of clothing that my friends registered for was almost impossible due to the sheer amount of baby clothes they had. The clearance racks were overpacked and all over the place. It was not busy when I was there, and had a few employees check on me to see if I was doing ok.

THIS PLACE IS BY FAR THE WORST RUN BUSINESS WE HAVE EVER SEEN. I dont mean babies r us the corporation, I mean this particular store in Modesto Ca. Every time we go there there is a problem. Whether its to buy something for someones registry, buy something for us, returns or anything. There is always a line and the customer service is terrible. They seem most interested in getting people to register there than helping anyone. We have waited in line for over 30 mins several times. And anyone with children as most to go here have them knows this is unacceptable on a normal business day. I hate this place and we keep giving it a shot but from now on we are going to Target or online. The manager clearly has a deficiency in scheduling and staffing his/​her store. Skip this Modesto store. The manager here should be fired.

Cute store and now I have good reason to be in here… I’m an Uncle now!
I was on the prowl for a cute plush toy to give to my cute new niece. After some aimless wandering, I was helped by a very sweet associate who took me over to a very small section of clearance plush animals. Almost within seconds of walking up I saw pink and it translated into ‘Penelope The Pup’ a HUGE pink puppy. I was set and in love with their excellent service already!
Checkout was a breeze and I signed up for their rewards program because lord knows that I’ll be spoiling that little girl and buying up some items from here and their sister store Toys R Us. I will be a regular :)

Love this place! If you can’t find what your looking for here you can always go online. Love their baby registry and gift registry that we used for my daughter’s 1 year birthday. They have great clearance deals as well. Baby shop, one stop!

I never really had much use for this place before now, unless it was to buy a gift from someones registry. Being one of the last of my friends to procreate, I guess I’ve been buying registry items here for years.
But I decided I should write this review based off of my experiences so far as an expecting mother.
My awesome parents shelled out nearly $ 1,000 last week on our nursery furniture and bedding, and the customer service we received was excellent. The woman who sat us down and walked us through the order process was extremely nice, and very helpful. After we placed the order and needed to pick out the mattress and all that goes with it, she (and another woman who came over eventually) never tried to get us to buy the most expensive things (even though that’s what «grandma» ended up doing…) and educated us on what you’re supposed to want in a good mattress, etc. Being first time parents, my hubby and I are clueless to these types of things, and the last baby my mom had was me, 30 years ago. A lot has changed, obviously.
They hauled everything up to the registers for us, and helped us load everything. We probably dealt with a total of four people, and each one was as nice as the last.
Just got a call this morning that our dresser is in, and even the lady on the phone was really nice.
Nice. Imagine that! This is one of the most valuable traits of a customer service person that I could ever hope for, and one of the easiest ways to make me a return customer.
One of my only complaints is that they do not provide dressing rooms to try on maternity wear. When your body is going through so many effed up changes during the human growing process, a dressing room and mirror are pretty important when spending $ 40 on a dress (as was my issue). I was told I could try it on in the «mother’s room» but there is no lock on that door, so I didn’t feel comfortable undressing to my skivvies, and so, tried it on over my clothes. Being that there is also no mirror, I had no clue that the dress made me look like I as wearing a designer trash bag until I tried it on when I got home.
Can’t wait to pick up my dresser tonight and return the trash bag dress! :-D

Babies r us isn’t cheaper than your target or walmart stores but if you take advantage of the 20% coupons and rewards you earn then it could add up in savings! Being a new mom that helps alot!
I love how they offer price adjustments too!